KingSize Reviews 459

Bought shoes from these guys ..they were worn for 3 months and fell apart ..worn indoors only ...called them and they wouldn't let me get a replacement or any kind of discount or credit towards any future purchases ...person spoke very broken English..over all terrible customer service..never do buisness with them again

This retailer is horrible at filling orders. I’ve ordered from them twice. The first time it took almost four months to get all of the items I ordered. By the time I e I received long sleeve shirts for winter, it was spring and too warm for my husband to wear them. On my second order, I paid $35 for their “super fast” delivery. Three days later and they haven’t even finished processing the order and now they’ve told me delivery will take 2-3 business days even though their website shows that “super fast” is 1-2 business days. Absolutely the worst website to shop.

I wish I could give zero stars.

I placed an order Feb 7; the order did not arrive. After ten days I looked at the "tracking information" and it said the estimated delivery date of Feb 12 was "delayed".

There had been some bad weather so I waited until another couple of weeks of snowstorms passed. Then when I went back to the tracking page it said my shipment had been marked "addressee unknown" which is odd because I get packages regularly at this address from their sister brands.

On March 4th I called the 24-hour "customer service" line and KingSize told me it wasn't their problem, it was DHL's fault, but DHL might be holding the package for redelivery. Then they gave me a number for USPS. I called USPS and after putting in my DHL tracking number the bot said my package had been returned to sender. I called Kingsize back and then they finally agreed to process my refund, as a CREDIT TO BUY MORE PRODUCTS FROM THEM!!! AAUGH.

I wish I had seen all these one-star TrustPilot reviews before I placed an order with them. Do yourself a favor and get whatever you need elsewhere.

Placed an order way back last year that was supposed to come express shipping, all of a sudden it's back ordered, expect it after Thanksgiving, then January, then MARCH... Then after all of that, it's just cancelled because they can't fulfill it, but here's a 25 percent off coupon... Oh... But it's only good for the next 5 days... AFTER STRINGING ME ALONG FOR MONTHS! I express my extreme displeasure only to get an overly long sorry but that's a courtesy coupon bye

I purchased a pair of pants from this business, and they appeared fine upon arrival. However, after only one wear, the stitching along the seam came apart, leaving a hole in the pants. I contacted customer support to request a return or replacement, but was told that because the item had been worn, it was not eligible for return—even though the damage was clearly due to a defect.

The agent I spoke with stated there was nothing they could do to assist me. As a result, I was left with a defective product and no resolution. Based on my experience, I would strongly caution others before purchasing from this business, as they do not stand behind the quality of their products or provide meaningful customer support.

I have been trying for 10 hrs to get a tracking number. I am told they are working on an upgrade and we all know this is a lie. They are having major computer problems ,when I ask Ann to speak to she told me there was NO supervisor is not there and when I told her there had to be supervisor there ,then I was told they were not aviliable. Then I was told by Ann that they would call back when the computer are back up. Please I would love to be able to talk with a someone beside a order placer. Thanks Mrs Bill Roe

Would do 0 stars if possible. I have used King sized since I was 16 I'M 28 now will never buy from them again. I Bought tanktops in September and they have been charging me 16.95 for the past 5 months and won't refund it , it's a quote on quote rewards program 🙃 idk what the rewards program is that they charge me 17 $ for nothing in return constantly without telling me .... a disabled autistic ADHD depressed man with crippling anxiety and PTSD.... also I didn't get the free shipping ect they said they sent an email.... they send 7 emails or more a day by the way to you ........

Buyers Beware! The company is Horrific.
I ordered two pairs of shoes that showed in stock, after which I receive an email that one pair may ship sometime in March,are you Kidding me!? I immediately cancel the order Requesting to cancel such & credit me. I receive NO reply. What Reputable Company does that? Behold I receive my order January 27th and one pair was just thrown in the box lose & the other pair right shoe is Bigger than the other. The one thing they're good at sending me emails two to three times a day. To be blunt,this Co. SUCKS & will Never make a Purchase nor Ever recommend! You got me once & in my book that's once to many. They don't give two Shits about the consumer. Big Fat Zero Company.....

We bought 2 robes, and they both ripped within 1 week. This is a trash-quality clothing store. This is the type of clothing store where you lose money by buying low-quality cloth. buy at your own risk

I will never order from King Size again. I placed an order and emailed and called customer service to cancel the order within hours of placing it. They contacted me a day later stating that the order was processed and could not be cancelled. HORRIBLE SLOW CUSTOMER SERVICE!!

Order 3 items from website paid for shipping . have to be delivered in 4 days. Now is already 10 days customer service Angela S. said SO SORRY . If you order something and your item is very late don't expect anything accept SO SORRY !!!

Thieves!
Ordered 3 pair of pants 36x38.
One of the pairs Kingsize sent was 54x36 an obvious Kingsize error.
Upon returning the wrong pair Kingsize charged me the shipping fee for the return, the hemming cost for the returned pants, the hemming cost for the replacement pants and the shipping charge to send me the correct pants.
Kingsize error cost me nearly 3x the price for the pants.
Last order they will get from me.

I placed an order with KingSize on 12/14/25 and was charged $158.36. On 12/18/25, I received an email stating my order had shipped. The email listed DHL as the carrier, but the tracking number provided was actually a USPS tracking number.

After investigating, USPS confirmed that the tracking number was created on 12/17/25, but they never received the package from KingSize — only a shipping label was generated. As of 1/13/26, I still had not received my order, and USPS was still waiting on KingSize to tender the shipment.

I contacted customer service multiple times. One representative incorrectly told me to contact DHL. Emails to KingSize customer service bounced back as undeliverable, and their website contact form repeatedly errored out, making it nearly impossible to communicate in writing. When I asked for updated tracking or a refund, I was told I had to wait 20 days from the “shipping” date, despite the fact that the package was never given to the carrier. They also refused to provide anything in writing.

After exhausting all contact options and receiving no proof the order was ever shipped, I had to dispute the charge with my bank, which refunded me for merchandise not received.

Incorrect shipping information, poor communication, and lack of accountability made this a very frustrating experience. I would not recommend ordering from KingSize based on this experience.

Returned 3 items of 3 on 12/18/2025. Today is 01/10/2026. Still waiting for my refund. They told me via chat the items were still in transit. BULLSHIT. I'm done with this company.

As others have said, the clothes are overpriced for the quality. They also engage in scam practices. On every order, they auto enroll you in their "rewards" program. They get the reward and you get the shaft.

Double billed twice. Customer service is horrible. Avoid doing business with this company!

king size is not a company that I will never order from again. the cloths are cheeply made. I ordered in oct 2025 and they are falling apart in Jan. 2026 you do the math. also I notice that their has been an unexplained charged to my personal credit card of $16.95 each month from king size, when I called to confront this I got the run around for 1 hour and 25 minance. foundly I call my credit card company and discover card gave me a phone number to call at king size . I was and I am not a happy customer. DO NOT BUY FROM KING SIZE>>>>> al by the way the $16.95 charge was fou a membership to rewards program that I did not agree or sign up for.what a way to do busness screw you when your back is turned. DONE this has nothing to do with not getting a order it has to do with getting charged for something I did not ask for and getting a run around on customer service and no one and I repete NO ONE KNOWS WHAT IN THE HELL IS GOING ON!!!!!!!!!!!!!

No way to track shipments as 6 days after order placed still not shipped.

No matter the deal, you have been warned to NOT order from this company.

I placed an order not realizing that I was being charged shipping and handling of $20+ on an $80 order. I have been trying to cancel the order since immediately after it was placed and for more than an hour this morning -- I know the order hasn't been shipped or even in line to be shipped. There is no place on the website to cancel and the on the phone line I was the 42nd person in line. Once I finally get a hold of them, I'm confident they will tell me that it is too late to cancel, and then charge me a $10 fee for the privilege of returning it. Never doing business with this seller again.

The first thing I want to say is: the question in the suggestion box is what went wrong this time?
How did you know there previous problems.
"DON'T BUY FROM THEM"
BEWARE!!!
IT'S NOTHING BUT A BUNCH OF JUNK CLOTHING.
Way overpriced, they ripped me off on the free shipping that they advertised. When I called to tell them about it they said I didn't notify them within the 24-hour period that was never mentioned anywhere. I made a purchase on a Saturday afternoon and called them first thing Monday morning but that wasn't quick enough for them and they said I didn't notify them quickly enough ???

All I can say is this was the second time that I made a purchase from them and both times I had problems. The customer service is terrible. Don't waste your time or money on this junk.
I saw a full page ad in one of my favorite fishing magazines and decided I'd give them another chance and maybe they changed, but no. I will never purchase from them again.👎