Kingston Cabinetry Reviews 66

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We ordered a bespoke under stairs draws from Kingston to gain control of the shoes. Dan first came to measure and quote in August and then once confirmed and deposit paid we had someone out to pop... See more

Company replied

Rated 5 out of 5 stars

We ordered two radiator cabinets and the process could not have been better. Very professional from taking the order to delivery. The product themselves are high quality and fitted perfectly We wou... See more

Company replied

Rated 5 out of 5 stars

Can't rave enough about Kingston cabinetry. Shopped around all the big name cabinetry companies who promised bespoke but couldn't do a fraction or all of what we wanted. Kingston delivered on all a... See more

Company replied

Rated 1 out of 5 stars

We ordered 2 bespoke heater covers from Kingston Cabinets. They first came to take heater measurements and then a few months later they installed the covers. Both covers changed their shape after 3-4... See more

Company replied

Company details

  1. Cabinet maker

Written by the company

Kingston Cabinetry are experts in creating beautiful made to measure Radiator Cabinets, Bespoke Bookcases and Fitted Home Furniture.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

This was a painful process from start…

This was a painful process from start to finish and took nearly a year for my radiator covers to be delivered due to no real flexibility on dates or times that worked for me and then one cabinet that did not fit as the wall was not big enough to fit the design . No offer to rectify the problem just an offer to remake a new one at my cost . I took the old one and will find someone else to make it work. Sadly would not use them again.

16 March 2022
Unprompted review
Kingston Cabinetry logo

Reply from Kingston Cabinetry

Dear Sir, Thank you for your feedback.

We are sorry to hear that you are not completely happy.

We made several appointments to install your cabinets, including one instance where our team arrived to find that you were not at the property. The delays, while unfortunate, were not solely down to our availability. On more than one occasion you gave us lengthy periods of time when you would not be available or it would be inconvenient to accommodate the installation.

The cabinets were made using the dimensions supplied by you in writing. The external dimensions were confirmed by you, again, in writing prior to manufacture and the cabinets made to those dimensions in good faith. We have offered to remake the cabinet with the newly supplied dimensions at cost price, which you have declined.

When ordering bespoke goods a supplier can only work with the dimensions provided.

Rated 5 out of 5 stars

Highly recommend, beautiful quality work.

Dan did a superb job on my damaged, drawn on, scratched chest of drawers. We discussed options and took the drawers away...I couldn't wait to see the results!
When Dan brought the drawers back, I couldn't believe it, they were like new, absolutely stunning! Beautiful new colour, new knobs...my absolute favourite piece of furniture!
I have already been in touch to book Dan again, I completely trust his ideas, skill and professionalism. The whole team is great, I highly recommend! Thank you Kingston Cabinetry!

11 January 2022
Unprompted review
Rated 5 out of 5 stars

The radiator cabinets are stunning and…

The radiator cabinets are stunning and are an excellent finishing touch to my decor. Many thanks to all at Kingston Cabinetry for the great support from selection, measuring, ordering and installation. A very professional service and high end product which I am thrilled with

11 January 2022
Unprompted review
Kingston Cabinetry logo

Reply from Kingston Cabinetry

Thank you for such a lovely review Mr Blake! We are delighted to hear that you are so pleased with your radiator cabinets. Thanks again from the whole team.

Rated 5 out of 5 stars

Would highly recommend

We ordered radiator covers from them. Great customer service. Smooth process. Great product. We would definitely use them again.

25 September 2021
Unprompted review
Rated 5 out of 5 stars

High Standards of Professionalism Throughout.

I am very happy to report that we are delighted with our new radiator cabinets.

The cabinets that Daniel designed are beautifully built and fit comfortably in the room, and now with the soundbar fitted, look complete.

We were also impressed with the two young men who came to fit the cabinets, their attention to detail was clear to see and most pleasing, they are very professional.

Finally, we are now looking for Kingston to do more work in our kitchen, utility room and home study.

11 September 2021
Unprompted review
Rated 5 out of 5 stars

Very satisfied with Belgravia radiator cabinet

Kingston Cabinets made me a Belgravia radiator cabinet, with a special powder-coated grille to match those in my existing cabinets made by a local joiner. From my initial online enquiry to yesterday's installation, it was a very good experience - especially the efficiency and pleasantness of both Sarah in the office and the installers in my home. They kept to the agreed timetable of 12 weeks, the cabinet has been constructed to a high standard, and I am delighted with it.

19 August 2021
Unprompted review
Rated 5 out of 5 stars

Sarah at Kingston cabinets was…

Sarah at Kingston cabinets was fantastic. Her communication was amazing from our first contact and she did everything to get our over-radiator bookshelf measured, made and installed within my tight timeframe. The quality of the cabinet is great and I would recommend Kingston Cabinet for both their service and quality of product.

11 August 2021
Unprompted review
Rated 5 out of 5 stars

Great product and service

I first came across Kingston Cabinetry when my neighbour had radiator covers fitted. I had been asked to let them in and supervise. I was firstly very impressed with the two young men who were fitting them. Very polite and professional. I was also impressed with the products which led me to order two myself. Not the cheapest on the market but worth the money as they have transformed my hall and dining room. Highly recommend this company.

9 August 2021
Unprompted review
Rated 2 out of 5 stars

A very exhausting experience

A very exhausting experience, cabinets in the wrong sides (which we can live with) 5 separate visits to do the works, lots of dust each time, a couple of cancelled visits. We were left to finish the painting behind the shelves. Not fun.

6 July 2021
Unprompted review
Kingston Cabinetry logo

Reply from Kingston Cabinetry

We are sorry to hear you are not happy. We only visited three times and we did this to make the job correct. We are surprised to hear that you are not happy as you signed all of the work off. If you had of informed us at the time we could of happily done something about it.

Rated 5 out of 5 stars

It is a while since my two radiator…

It is a while since my two radiator covers were fitted, but since they have been fitted they have transformed the rooms into which they have been positioned - they are real focal points.
It is true there was a measuring error in the initial fitting, but the extremely pleasant fitter (and I hope he had a great wedding) re-measured and continued with a perfect fit. I have been delighted with the end result. It is true that the price is 'top end', but so is the end result. I would happily recommend their products.

6 May 2021
Unprompted review
Rated 5 out of 5 stars

Wish we hadn’t waited 30 years to order these!

We ordered 8 radiator covers back in November. We were warned that, because of the pandemic, the order would take longer than usual and probably wouldn’t be completed before February. We waited patiently, and our covers duly arrived last week, all pre-painted in specified Farrow & Ball covers. They are not just radiator covers, they are beautiful pieces of furniture, and they have quite transformed our house! Lovely polite and thoughtful fitters too - can’t recommend them highly enough.

23 February 2021
Unprompted review
Kingston Cabinetry logo

Reply from Kingston Cabinetry

Dear Mrs Percival, Thank you for taking the time to provide feedback. We are delighted to hear that you are pleased with you radiator cabinets. We will relay your kind words to the fitting team. All the very best and thank you again. Kingston Cabinetry

Rated 1 out of 5 stars

Still waiting on order after months and…

Still waiting on order after months and months and keep getting a pack of lies

17 November 2020
Unprompted review
Kingston Cabinetry logo

Reply from Kingston Cabinetry

Dear Mrs Fletcher,

We are currently managing a very challenging situation caused by the effects of the current pandemic and national lockdown. This is adversely affecting our customers, suppliers and our delivery time scales on a daily basis. This is of course frustrating for everyone and we are doing everything we can to manage this situation along with keeping our customers and staff safe. We spoke to Mr Fletcher yesterday to explain and agree a way forward.

We appreciate your patience and understanding.

Rated 5 out of 5 stars

Kingston Cabinets built and fitted our kitchen

Kingston Cabinets built and fitted our kitchen, which had all been arranged before we went into Lockdown. We had been very impressed with the service and quality of craftsmanship that we received from them when they fitted our radiator cabinets a year previously.

Once we were able to rearrange dates after Lockdown, the whole process went very smoothly and the kitchen fitment took a week to be completed. The dedication of the fitters and their craftsmanship was of a high standard and they were very professional and friendly.
As with fitting all new kitchens, some parts needed slight adjusting and this was also done in a professional and dedicated manner.
All in all we would thoroughly recommend Kingston Cabinets.

14 October 2020
Kingston Cabinetry logo

Reply from Kingston Cabinetry

Hi Liz,

Thank you so much for your lovely feedback.

The kitchen looks wonderful - the web team are putting together a case study for the blog so keep an eye out! We really enjoyed the whole process - particularly incorporating your ideas. The end result is beautiful.

Thank you again for taking the time to write this review - it is very much appreciated.

Kingston Team

Rated 5 out of 5 stars

The guys were really nice

The guys were really nice, early, tidy and swift.
Good job.

29 September 2020
Unprompted review
Kingston Cabinetry logo

Reply from Kingston Cabinetry

Thank you Mrs Kang - very glad you are pleased with your cabinets and thank you for taking the time to post a review.

Kingston Team

Rated 5 out of 5 stars

Professional experience

Professional experience from start to finish. Excellent customer service. Wardrobes look amazing. Now looking for a study and kitchen.

29 September 2020
Unprompted review
Kingston Cabinetry logo

Reply from Kingston Cabinetry

Thank you for your lovely feedback!

We are delighted to hear that you are pleased with your first installation and thrilled to be working on a quotation for your next project.

Thank you for taking the time to write this and we look forward to seeing you soon.

Rated 1 out of 5 stars

Deeply disappointing

We have been left very disappointed with how Kingston Cabinets have handled this crisis. It is fully understandable that businesses are going through a difficult time at the moment, and customers understand that. However, 'radio silence' and keeping customers in the dark isn't an acceptable business strategy.

28 September 2020
Unprompted review
Kingston Cabinetry logo

Reply from Kingston Cabinetry

Dear Mr Average Man

Thank you for taking the time to provide feedback.

We are unfortunately unable to identify you as a client based on the information supplied.

We have been in contact with all of our clients to date.

If you could kindly supply additional information we would be happy to assist further.

Kingston Cabinetry

Rated 5 out of 5 stars

Great product

Great product, very happy

10 July 2020
Unprompted review
Kingston Cabinetry logo

Reply from Kingston Cabinetry

Thank you Mr Chetwode - very glad you are pleased with your cabinets and thank you for taking the time to post a review.

Kingston Team

Rated 5 out of 5 stars

Radiator cabinet

Very good communication, great service and quality product.

2 December 2019
Unprompted review
Kingston Cabinetry logo

Reply from Kingston Cabinetry

Thanks Tim very much appreciated. Glad you are pleased with your installation and thank you again for taking the time to review. Have a lovely Christmas!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look