Kistenkoning Reviews 

Yes they failed to deliver my order of three months ago, did not inform me of delays and were not replying to my multiple emails. Unprofessional, irresponsible - and immature, actually.

I see they reply with 'sorry' and 'working on it', but in this case: action speaks louder than words.
I wish for them to do better instead ofsaying sorry which is such a easy way out.

Very disappointing

⭐ 1/5 – AVOID THIS COMPANY
Repeated Delays, No Communication, and a Nightmare Refund Process

I placed an order with De Kistenkoning at the end of December, expecting a smooth delivery. What followed was a frustrating, time-wasting nightmare.

❌ Delivery Delays & Copy-Paste Responses
For over a month, I had to send 8+ emails just to get basic updates. Each time, I received the same copy-paste replies:

“There is a delay.”
“We will ship next week.”
“We are doing our best.”

But nothing ever happened. They never provided proactive updates—I had to chase them every time.

🔴 Poor Customer Experience
Zero proactive communication

Broken promises – Delivery dates kept getting pushed back

No solutions offered – No alternatives, no real support

Unprofessional refund handling – I had to chase them endlessly

🔁 The Refund Mess
After canceling the order, I was told the refund would be processed within 5–7 days. That didn’t happen.

I sent emails on:
March 3rd, 4th, 5th, 6th, 9th, 11th... and received no real response. Instead, they continued to ignore my messages while holding onto my money.

This order was meant for my meditation space, but turned into a source of stress, frustration, and wasted energy.

⚠️ Update – March 9th
Still no refund. Instead, I was asked to “send the details” again—as if I hadn’t been doing that daily already. It was a generic, dismissive response, showing just how little they care about the customers who trusted them.

✅ Final Update – March 13th
I finally received the refund—but only after emailing them every hour, every day. That’s what it took.

If you're considering buying from this company—don’t.
Save your time, money, and peace of mind. I truly wish I had read a review like this before placing my order.

**English translation below**
Ik heb begin maart 2024 een Console Fiets Metaal/Mango Hout Zwart/Naturel besteld bij De Kistenkoning. Sindsdien is mijn ervaring met dit bedrijf niets minder dan een nachtmerrie. Ondanks hun beloften heb ik mijn bestelling niet ontvangen, en de communicatie van hun kant is ofwel niet-bestaand of gevuld met valse toezeggingen.

Ze beloofden updates en levering, maar na meer dan drie maanden wacht ik nog steeds. Elke keer dat ik contact opneem, krijg ik een standaard antwoord, waarbij de termijn verder wordt verschoven zonder enige concrete actie. Het is duidelijk dat ze de zaak gewoon rekken, in de hoop dat ik zal afhaken.

Dit bedrijf is een oplichterij, en hun klantenservice is een grap. Ik heb ze zelfs een brief van mijn advocaat gestuurd, een ingebrekestelling, wat niet hielp. Ik zal mijn verhaal verspreiden op Google, Trustpilot en diverse Facebook-groepen om anderen te waarschuwen. Doe jezelf een plezier en blijf weg van De Kistenkoning. Ik hoop dat niemand anders de frustratie en teleurstelling hoeft te doorstaan die ik heb ervaren.
450 eur is over de balk gegooid

**English**
I ordered a Console Fiets Metaal/Mango Hout Zwart/Naturel from De Kistenkoning in early March 2024. Since then, my experience with this company has been nothing short of a nightmare. Despite their promises, I have not received my order, and the communication from their side is either non-existent or filled with false assurances.

They promised updates and delivery, but after more than three months, I am still waiting. Every time I reach out, I get a generic response, pushing the timeline further without any concrete action. It’s clear they are just dragging their feet, hoping I'll go away.

This company is a scam, and their customer service is a joke. I even sent them a letter from my lawyer, an "ingebrekestelling," which didn't help. I will make sure to spread my story on Google, Trustpilot, and various Facebook groups to warn others. Do yourself a favor and stay away from De Kistenkoning. I hope no one else has to go through the frustration and disappointment I have endured.
450 eur went down the drain!

Items were packed in a simple foil. The quality of the items is also questionable, even the sizes were different than marked. Customer service is slow, I have a message on their chat that has been seen by an agent for more than 24 hours now but was never answered.

Update: not they don’t react to any messages or emails.