I read the reviews for this company sadly after I had ordered from them.The general consensus from trust pilot was that the firm was OK but sadly the individual reviews showed a severe lack of custo... See more
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Review summary
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Can't fault the service, very quick delivery but unfortunately the items we ordered didn't fit so had to be returned. Why only 3 stars then? The web site does state that refunds can take up to 14 da... See more
Company replied
Decent website with a good choice, very fast delivery too. Unforntuantly my initial return didn’t get refunded so I had to call to ask them to get it sorted, the call cost me over £14 to contact them... See more
Company replied
Poor customer service. No order status update, worse was never told when order had been dispatched or expected delivery date. It did arrive more information would have been nice.
Company replied
Company details
- #141 of 155 best companies in Sportswear Shop
Written by the company
We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted. A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others. We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before. Our website is managed by Fanatics (International) Ltd. As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world. Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis. Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S. Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.
Contact info
Touchet Hall Road, M24 2FL, Middleton, United Kingdom
- +44 (0) 345 408 4345
- customer.services@kitbag.com
- www.kitbag.com
3.5
Average
8K reviews
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Easy choices
As always top quality products at fantastic prices.Very easy to sort out personal selections
29 November 2025
Ordered 5 x football shirts with…
Ordered 5 x football shirts with personalised names. Came really quickly and excellent quality. Very good value.
29 November 2025
Great service fast delivery
15 November 2025
cheap and great delivery
30 November 2024
It was a gift to my dad
It was a gift to my dad, and he loves it.
It was just a little hard for me to pick the right size to him, but he loves it and the material is great
10 November 2025
Here in a flash
Ordered and they were dispatched and received within 48 hrs bloody brilliant 😎
1 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor customer service
Poor customer service. No order status update, worse was never told when order had been dispatched or expected delivery date. It did arrive more information would have been nice.
27 November 2025
Reply from Kitbag
Hello dear Fan, we’re sorry to hear that your experience did not meet your expectations. We would like to clarify that order confirmation, shipping, and delivery emails are automatically sent for every order. Each item may be processed separately, as detailed on our website, and shipping times depend on the selected method at checkout. We appreciate your comments and will continue to work on providing clearer updates to ensure a smoother experience in the future. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
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