Twice within three weeks have ordered from Kiteworldshop and very satisfied. Ordered two foils and both of them were very well packaged. No damage on arrival and clear timelines communicated.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In 3 days I got received Cabrinha kite bar … at first tracking didn’t work out but I send email …got another link and super supportive and professional email back ! Thanks , and can’t wait to try my... See more
nice helpful "pre-sales, product info Qs" over email before purchase. good selection of gears. nice, quick, cheap shipping. nice packaging and product matching description. all expectations met so... See more
Perfect! I loveeeeee my new Mystic twin tip board bag!! I messed up with the address and kiteworld immediately help redirect the package to somewhere i could pick it up. Ill be shopping with you mo... See more
Company details
Written by the company
KITEWORLDSHOP.COM is the ultimate online store for enthusiasts of any board sport who want only the best for their passion. A booming catalogue that includes: Kitesurf, Kiteboards, Surfboards, SUP, Wetsuits, Clothing and original Accessories from the best brands at the best price, always available 24/7 365 days a year. Great offer, ease of purchase, transaction security, best price guarantee, return policy extended to 30 days, fast shipping and a Customer Service always there to satisfy any of your queries as well as help you make your choice. All of that makes KITEWORLDSHOP.COM your perfect companion for your secure online orders.
Contact info
Via Lega Lombarda 10, 24040, Bonate Sopra, Italy
- +39 02 400 30 467
- info@kiteworldshop.com
- www.kiteworldshop.com
4.7
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service!
Excellent customer service!
I been supporting during the choosing process, i took excellent stuffs and i’m more than happy about the delivery timing… it was amazing!
5 stars to my favorite shop for surfing…
I will back ASAP…
Luca
12 November 2025
Good product but UPS delivery chaotic
Product and customer service good.
Delivery with UPS chaotic and late.
I had to take care myself to find my package and got it delivered by Speedex.
4 November 2025
Reply from Kiteworldshop.com
Hi Marios,
we're sorry to read your review!
We would like to inform you that in some remote areas of Greece, shipping companies such as UPS rely on local couriers for final delivery. We apologise for any inconvenience this may have caused.
In case of future purchases we recommend that you contact us while placing the order so that we can assess together whether there are any alternative delivery options available.
We remain at your full disposal and look forward to hearing from you soon.
Best regards
Customer service
Kiteworldshop.com
Smooth ordering process
Smooth ordering process with loyalty reward system. Shipping works well. Goods are usually delivered within 2-4 working days.
4 November 2025
Shipping was very slow and no reason…
Shipping was very slow and no reason given until I emailed them.
16 November 2025
Reply from Kiteworldshop.com
Hi Ken, we're sorry to read your review!
We're sincerely apologise for the delay and any inconvenience caused. Unfortunately our warehouse has experienced a little operational delay due to the large number of orders to process, which has caused a slight delay in shipping.
To apologise, we've sent you an email, which we invite you to check. We hope that you'll be able to re-evaluate your shopping experience with us.
We remain at your disposal and look forward to hearing from yi soon.
Best regards
Customer service
Kiteworldshop.com
BORDERLINE SCAM/CLICKBAIT - DO NOT USE FROM UK
Wet suit advertised on google ads at "£150 with free shipping" ended up costing £220 with duty. I am returning it due to the misleading advertised price and KWS want to deduct both sets of shipping costs from the £150. Very very unhappy. If you are UK based DO NOT USE THIS COMPANY. Edit; Kiteworlds's reply basically confirms my post. Advertise in UK, in sterling, at £150 with free shipping, cost to customer £220. Shipping costs, outward and inward deducted from refunds. The suggestion that I should read, or should have read "article 10 of their detailed terms and conditions" is laughable. I repeat do not use if in UK.
3 November 2025
Reply from Kiteworldshop.com
Hi Stuart, we're sorry to read your review but we would like to inform you that, according to Brexit, all purchases with delivery UK do not include VAT so customers are asked to pay taxes and customs duties upon delivery. This is clearly indicated in the warning banners at the top of our website and at checkout. Moreover, we would like to clarify that "free shipping" has nothing do to with the customs clearance procedure (i.e. payment of VAT and duties). Shipping costs are indeed free for all orders above 59,99 euros with delivery within EU. For this reason we assure you that there's nothing misleading or intentionally hidden in our advertising or communication.
Please refer to our terms and conditions ARTICLE 10 - Delivery methods (https://www.kiteworldshop.com/en/content/3-terms-and-conditions) for all info about import policy and charges in case of refused delivery:
ARTICLE 10 - Delivery methods
For customers ordering on Kiteworldshop from outside the EU (including UK from January 2021)
We would highly recommend that you check your national import policy. It is essential that you evaluate a budget for any import taxes that you may have to pay. Kiteworldshop is not responsible for these charges and if they are due you will be contacted by your customs office.
If Kiteworldshop sends an item out of Europe and it is then rejected by the customer due to the import charges, the customer will receive the full refund for the items when it is returned to our warehouse minus the total shipping and returns costs.
We remain at your full disposal for any further clarification.
Best regards
Customer service
Kiteworldshop.com
good shopping
nice helpful "pre-sales, product info Qs" over email before purchase.
good selection of gears.
nice, quick, cheap shipping.
nice packaging and product matching description.
all expectations met so far.
27 October 2025
Easy online purchase and fast delivery
24 October 2025
Neopreno ripcurl dawn patrol 4/3 chest…
Neopreno ripcurl dawn patrol 4/3 chest zip Pro hombre recibido con rapidez y tal cual como anunciado
21 October 2025
speed was good
27 October 2025
Shop really good, unfortunately transport damage
The process of ordering my new Wingfoilboard was very fluent, the interface accepted all automatic proposals via iOS. The board arrived in time. Unfortunately the board was damaged (multiple small buckles on the surface at the highest point without hydrodynamic relevance, I am able to repair this) even despite a big cardboard-coating as a shell.This was caused by the transport company not the shop. I kept the board anyway because the model was nowhere else available. If I order again I would contact the shop in advance and insist on a even better protection against transport damage/ could be styropor mold or styro.-spheres and a thicker cardboard box
14 October 2025
Very good products and super customer…
Very good products and super customer service. Thank you.
21 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.