Twice within three weeks have ordered from Kiteworldshop and very satisfied. Ordered two foils and both of them were very well packaged. No damage on arrival and clear timelines communicated.
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Review summary
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Reviews shaping this summary
In 3 days I got received Cabrinha kite bar … at first tracking didn’t work out but I send email …got another link and super supportive and professional email back ! Thanks , and can’t wait to try my... See more
nice helpful "pre-sales, product info Qs" over email before purchase. good selection of gears. nice, quick, cheap shipping. nice packaging and product matching description. all expectations met so... See more
Perfect! I loveeeeee my new Mystic twin tip board bag!! I messed up with the address and kiteworld immediately help redirect the package to somewhere i could pick it up. Ill be shopping with you mo... See more
Company details
Written by the company
KITEWORLDSHOP.COM is the ultimate online store for enthusiasts of any board sport who want only the best for their passion. A booming catalogue that includes: Kitesurf, Kiteboards, Surfboards, SUP, Wetsuits, Clothing and original Accessories from the best brands at the best price, always available 24/7 365 days a year. Great offer, ease of purchase, transaction security, best price guarantee, return policy extended to 30 days, fast shipping and a Customer Service always there to satisfy any of your queries as well as help you make your choice. All of that makes KITEWORLDSHOP.COM your perfect companion for your secure online orders.
Contact info
Via Lega Lombarda 10, 24040, Bonate Sopra, Italy
- +39 02 400 30 467
- info@kiteworldshop.com
- www.kiteworldshop.com
4.7
Excellent
9k reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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I have an compliant about the shipping…
I have an compliant about the shipping coast. Amazon, and others company ship without coast to Canaries, Azores and Madeira, here I live. The government of Portugal assume that Madeira doens´t an area remote. So you must thinking about it.
1 April 2026
Really responsive.
Really responsive.. had to change for size and they organized everything well... great prices and great service
24 March 2026
Waiting almost 6 weeks for delivery, terrible communication
I placed my order and paid Euro 1300, and had to wait for almost 6 weeks. The communication was terrible during this time.
They said they would compensate me with a discount for future purchases and then only offered me 50 euro to be used within 3 months.
An absolute disgrace.
They should be ashamed of how they treat their customers.
Due to their reply:
This is the first information that actually explained the truth of the situation, rather than they are delayed in transit.
You included two t-shirts which I did not ask for, nor will I wear them. So that is not a compensation.
50 euro to be used within 3 months is an insult.
If you look at the amount of money I have spent with you it is tiny, also if you look at how often I order then why limit me to 3 months?
27 March 2026
Reply from Kiteworldshop.com
Hi Diarmuid, we’re sorry to read your review.
We sincerely apologize for the long wait you experienced with your last order. Unfortunately, due to an inventory error, the products you purchased were found to be out of stock and discontinued. Despite this, we worked closely with the supplier to source the remaining items specifically for you, rather than simply cancelling your order. Regarding the communication, we regret if it wasn't as timely as expected. We had to wait for definitive updates before providing you with the expected delivery dates. Additionally, unforeseen transit delays further extended the delivery time. Obviously we truly understand your frustration and apologize for any inconvenience this may have caused.
However, we would like to clarify the compensation provided. To make amends for the delay, we did not only offer the €50 discount code for your next purchase, but we also included two complimentary items in your package: a brand T-shirt and a technical top. The total value of this compensation (discount plus gifts) amounts to approximately 10% of your total order value. We are genuinely sorry that, despite these efforts, you remain unsatisfied with our service. We hope you’ll be able to revaluate your shopping experience with us in the future.
Best regards
Customer service
Kiteworldshop.com
Very fast response and delivery
Very fast response and delivery, good price, product as expected
20 March 2026
Cabrinha ace
Fast and uncomplicated. But they sended me the tabs and straps whithout screw
19 March 2026
The company was very responsive to my…
The company was very responsive to my question. The wetsuit I ordered was not in stock and took quite a long time to arrive from their supplier. Other than that I was very pleased with my transaction.
18 March 2026
Great customer service, Thank You KiteWorldShop
Great customer service! Each representative accommodated my requested changes, and quickly delivered the product overseas to the USA. Highly recommended shop, and will definitely do business again.
17 March 2026
great communication
great communication. quick shipping. when there were questions they were answered super quick. could not be happier
18 March 2026
My kite arrived in the post really fast.
17 March 2026
All as expected with good advice.
All as expected with good advice.
Still got to go on the water and kitesurf...
9 March 2026
Great service by Kiteworldshop as…
Great service by Kiteworldshop as always. Great quality products & prompt shipping. Happy return customer
9 March 2026
Assisted with extra 10% discount after…
Assisted with extra 10% discount after sales!!! Great service!
16 March 2026
Very efficient and good service
Very efficient and good service
Only negative is the important cost to UK buyers
£190 wetsuit gets an extra £72 important tax on it !!!
And the UPS site to pay on is rubbish at taking payment for the tax !!!
13 March 2026
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