Twice within three weeks have ordered from Kiteworldshop and very satisfied. Ordered two foils and both of them were very well packaged. No damage on arrival and clear timelines communicated.
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Review summary
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In 3 days I got received Cabrinha kite bar … at first tracking didn’t work out but I send email …got another link and super supportive and professional email back ! Thanks , and can’t wait to try my... See more
nice helpful "pre-sales, product info Qs" over email before purchase. good selection of gears. nice, quick, cheap shipping. nice packaging and product matching description. all expectations met so... See more
Perfect! I loveeeeee my new Mystic twin tip board bag!! I messed up with the address and kiteworld immediately help redirect the package to somewhere i could pick it up. Ill be shopping with you mo... See more
Company details
Written by the company
KITEWORLDSHOP.COM is the ultimate online store for enthusiasts of any board sport who want only the best for their passion. A booming catalogue that includes: Kitesurf, Kiteboards, Surfboards, SUP, Wetsuits, Clothing and original Accessories from the best brands at the best price, always available 24/7 365 days a year. Great offer, ease of purchase, transaction security, best price guarantee, return policy extended to 30 days, fast shipping and a Customer Service always there to satisfy any of your queries as well as help you make your choice. All of that makes KITEWORLDSHOP.COM your perfect companion for your secure online orders.
Contact info
Via Lega Lombarda 10, 24040, Bonate Sopra, Italy
- +39 02 400 30 467
- info@kiteworldshop.com
- www.kiteworldshop.com
4.7
Excellent
9k reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Fast and efficient service!!!
I placed the order one evening. On the next working day, I got a notification saying that my order had been prepared. It was delivered in the blink of an eye.
Fast and efficient service!!!
16 February 2026
Quick shipping but careless packing
I purchased an f-one hydrofoil. It was shipped loose in a cardboard box with no packing material and as a result one wingtip was damaged. I can sand the tip down and the foil will be useable but it was totally unnecessary, some paper or foam in the box with the foil would have prevented the damage.
11 February 2026
Reply from Kiteworldshop.com
Hi Stacy, we're sorry to read your review!
We apologize for the problem you reported. We kindly ask you to provide us with photographic evidence via email so that we can assess the damage and find a suitable solution.
In the meantime, we will also report the incident to our logistics department to prevent it from happening again in the future. We remain at your complete disposal for any further assistance and look forward to hearing from you.
Best regards
Customer Service
Kiteworldshop.com
Great service with good delivery…
Great service with good delivery service by GLS at 2026
12 February 2026
Produkt availaability
Produkt availaability. Vat recovery for Export to Switzerland. Shipping arrangements. Accurate shipping informations. Friendly communications.
4 February 2026
Perfect after sales service and fast…
Perfect after sales service and fast delivery. All items received in good order with proper packing!!
10 February 2026
Swift and efficient
10 February 2026
Thank you for delivering such good…
Thank you for delivering such good service and keeping your word that it would be delivered before the 13th.
9 February 2026
Beware Additional Costs
Like several other reviewers have mentioned be careful with the additional delivery/customs costs. I bought a wetsuit from here for £90, unfortunately I needed to return as it didn't fit well and the return cost is £35. As others have mentioned better to have spent an extra £5 and bought from a UK supplier in the first place. Delivery charge issues like this should be highlighted when you purchase
13 February 2026
Unprompted review
Reply from Kiteworldshop.com
Hi Paul, we're sorry to read your review!
However, we would like to clarify you that all orders with delivery outside the EU do not include VAT for this reason customers are asked to pay taxes and customs duties upon delivery. This is clearly indicated in our website banners and in our terms and conditions. Please refer to ARTICLE 10 - Delivery methods (https://www.kiteworldshop.com/en/content/3-terms-and-conditions) for all info about import policy:
ARTICLE 10 - Delivery methods
For customers ordering on Kiteworldshop from outside the EU (including UK from January 2021) We would highly recommend that you check your national import policy. It is essential that you evaluate a budget for any import taxes that you may have to pay. Kiteworldshop is not responsible for these charges and if they are due you will be contacted by your customs office.
Regarding returns, we also would like to inform you that the return procedures are clearly indicated in our return policy ARTICLE 7 - Right of withdrawal, which states that all costs related to return shipping (expenses and duties in the case of returns from outside the EU) are in charge of the customer.
We remain at your full disposal for any further clarification.
Best regards
Customer service
Kiteworldshop.com
Great experience super fast delivery…
Great experience super fast delivery thanks heaps
26 January 2026
Amazing customer support by Elena and Cristina...
Amazing customer support by Elena and Cristina, attentive, kind and commited to my needs and demands, also super fast delivery within a few days of ordered, even before the initial estimate. Product price and quality as expected, the boxing and box sealing could be better, but nothing that jeopardized the item or the safety of the goods.
5 February 2026
Very helpful staff
Very helpful staff. They agreed to match other website price. I will shop again.
30 January 2026
Top notch experience
Easy checkout/ payment.
Fast and hazzle free delivery.
Altogether a top notch experience😎
22 January 2026
Good dealer.
26 January 2026
Items delivered in percect condition.
Items delivered in percect condition.
There was some issue casued by delivering company.
All sorted by Kiteworldshop in proffesional manner
28 January 2026
Great service
Great service, well priced, prompt delivery. Kept me informed about the delivery. Item arrived just as described, well packaged.
22 January 2026
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