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Rated 1 out of 5 stars

AVOID RTP is shocking very little or no bonus at all still waiting on my winnings going into my bank from last week!!! Wins are shocking, I get its gambling but no bonuses and don't say that are rando... See more

Rated 1 out of 5 stars

Waste of money,waste of time the site is run by cowboys cant speak to anyone. Payed in 20 pounds got bonus for spins won nothing try to play bingo gets cancelled more times than not cause no one is pl... See more

Company replied

Rated 1 out of 5 stars

Absolutely ridiculous company. Tried reopening my account after 6 months of excluding. To pass security with safer gambling I was asked to remember the date I last logged in. As if anyone would rememb... See more

Company replied

Rated 1 out of 5 stars

tottaly scam i been catch them when they fixing issue with game been win over 400 and been not compensation Untrustible web site they explained need smash target wagerin and i was did 4x time that w... See more

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Company details

  1. Events & Entertainment

About Kitty Bingo

Information provided by various external sources

Sign up to Kitty Bingo the fluffiest online bingo site and play the best in online bingo, slots and card games. You will receive a great welcome bonus and regular promotions and extras to get your claws sunk into.

Enjoy the perks of being a Kitty club member with a dedicated VIP manager, climb the five tiers of the VIP scheme and along the way you will find entertaining promotions and many perks, like chat games, quizzes and great prizes to be won. Kitty Bingo has a great community feel, welcoming 1000s of new players every month to our friendly roomies and chat hosts.

Kitty Bingo is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain

Contact info

1.4

Bad

TrustScore 1.5 out of 5

268 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WORST Bingo site online I repeat do not…

Update on this site DO NOT USE ITS A SCAM FAKE SITE THEY LOCK AND STEAL YOU REAL CASH

they voided two games which i paid with my cash winnings 5 pounds each thats 10 pounds and then locked the funds saying the technical team will put the money back shortly so i waited till the next day and logged on my account and they still did not refund me my void bingo games for 10 pounds which i deposited from my own bank with my own money so i asked them on live chat saying i want my money i won back in my account and they told me to wait another 1-2 days for the technical team so refund my bingo ticked thats 3 days for two 5 pound void bingo games in there bingo room and then they cut the live chat off and Locked my account so they still have my money which i paid with m own cash 10 pounds and htne they locked my account and removed all forms of contact infomation

THIS IS A 100% FAKE BINGO SITE THAT STEALS YOUR MONEY LOOK AT ALL THE REVIEWS ALL THE SAME I HAVE LAUNCHED A COMPLAINT TO THE UK LAW OFFICE TO HAVE THERE LICENCE REMOVED AND ALL THERE BINGO COMPANY S SHUT DOWN

WORST Bingo site online I repeat do not Put a songle penny into this site is a scam site they steal all your money and launder it to illegal means righting checks with you money

deposited 5 fiver for the offer get 25 bingo bucks all started well won a Full house got 50 pounds but you have to wager 70 pounds on the site before you get any money out i bought 7000 + ticket all 1p with the 70 pounds and won Nothing thats 7000 thousand bingo tickets and did not even win one line if thats not a SCAM i dont know what is and after that i had my 5 pounds left they voided 2 games in a row and stole the 5 pounds that i deposited so at the end off all that you loose money not win anything its a scum bag site owed by corrupt money laudering company the fbi or money laundring services should be investigating this one there laundring Hundres of milllions in real cash and probaly paying out to fake dupe user that they creat to keep you money

for your own good dont put money in this site there scum Bags and thefts

7000 thousand tiuckets - 5 pounds SCAM

10 January 2024
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Dear Member,

Thank you for your review of Kitty Bingo. We are sorry to hear about your disappointment with your recent experience.

Should you have any evidence to show any errors or malfunctions or if you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com

Regards,
The Kitty Bingo Team

Rated 1 out of 5 stars

I self excluded my self because my…

I self excluded my self because my money keept disappearing too many times game crashed. Today I wanted give another try and they told me I can't reopen the account till 2028. The whole site is a joke definitely won't recommend!

13 December 2023
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Hello Nicole,

Thank you for your review of Kitty Bingo. We are sorry to hear about your disappointment with your recent experience.

Should you have any evidence to show any errors or malfunctions or if you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com

Regards,
The Kitty Bingo Team

Rated 1 out of 5 stars

Let me deposit £800 in a day with no…

Let me deposit £800 in a day with no questions asked! Done 75p/£1 stakes, in this £800 I got two bonus rounds paying me £11 both times! DISGUSTING! They also only send an automated email ‘checking in’ after you’ve lost and closed your account!!

6 December 2023
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Dear Paul,

Thank you for your review on Kitty Bingo.

We license our games from 3rd party providers - we don't program the games ourselves. We have no way to control when a bonus feature activates, and it is all down to chance.

Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness.

If you do have any evidence to show any errors/malfunctions or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns as we cannot discuss accounts without verifying customers.

Regards,
The Kitty Bingo Team.

Rated 1 out of 5 stars

Don't bother.

Absolute rubbish site. Take take take, no payout. Another site blootered to the bin. Never even got my welcome bonus either.

20 November 2023
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Hello,

We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in to Kitty Bingo, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Kitty Bingo Team

Rated 1 out of 5 stars

The worst gambling website I've ever used

Unbelievable, a bunch of scammers. Don't sign up or deposit your money with them - they will use every tactic to keep it from you. They will make it extremely inconvenient to contact anyone about it in hopes that you drop it and move on.

16 November 2023
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Dear Alex,

We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in to Kitty Bingo, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Kitty Bingo Team.

Rated 1 out of 5 stars

A week ago I'd have given a good review…

A week ago I'd have given a good review but twice my moneys disappeared, gone because the game crashed and can't talkto anyone via live chat been trying for days

Edit 23 March
So I gave this site another chance and had a few wins but lately the slots are terrible they bounce out all over lately and the payout/return are just shocking
I no its gambling but I'd call this site losing as the wins are so low to what u put in
Odds are not in the players favour at all makes me sad as I really enjoyed this site 😢 😕

27 August 2023
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Hello Samantha,

Thank you for your review of Kitty Bingo. We are sorry to hear about your disappointment with your recent experience.

Should you have any evidence to show any errors or malfunctions or if you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com and include full details of your concern, as we cannot discuss accounts without verifying customers.

Regards,
The Kitty Bingo Team

Rated 5 out of 5 stars

Brilliant customer service

They are good at paying out

1 August 2023
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Dear Jodie,

Thank you for sharing your review on Kitty Bingo. We’re delighted to see that you are enjoying the site and services.

We hope the next time you log in; it is a much more amazing experience.
We will be working hard to make sure of this.

Regards,
The Kitty Bingo Team

Rated 1 out of 5 stars

Absolutely ridiculous!

Absolutely ridiculous!

They will take your deposit and hold it until they receive a selfie of you holding your id, bank card, proof of address that needs to be in pdf format and so on. This is the worse experience I’ve had with a gambling website. My documents keep getting rejected. The whole thing is a scam and goes against the Uk gambling rules as these documents should be asked for before being aloud to deposit funds. Gambling commission.gov.uk
players must not be asked for information at the point they request a withdrawal from their account if the operator could reasonably have asked for this information at an earlier time. Further information on the rules on identify verification can be found in our age and identity verification consultation response document.

17 June 2023
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Hi Callan,

Thank you for your review of Kitty Bingo online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in to Kitty Bingo, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Kitty Bingo Team.

Rated 1 out of 5 stars

What you do DO NOT PUT YOUR MONEY IN…

What you do DO NOT PUT YOUR MONEY IN THIS SITE. They tell you you can have a sign up bonus and then don't gives it to you!!! It's a con site.

16 May 2023
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Hi Lyndsay,

Thank you for your review of Kitty Bingo online. We are sorry to hear about your disappointment with your recent experience.

Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.

We really hope that the next time you log in to Kitty Bingo, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Kitty Bingo Team.

Rated 5 out of 5 stars

Champion customer service…Carla

Champion customer service representative Carla was efficient, swift, knowledgeable and outstanding professionalism throughout. Her personality and professionalism shone! Top work! Happy kitten 😸

19 April 2023
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Hi Daringdon,

Thank you very much for your review of Kitty Bingo online. We’re very happy to hear that you are enjoying the site.

We really hope that the next time you log in to Kitty Bingo, it is a better experience. We will be working hard to make sure of this.

Regards,
The Kitty Bingo Team

Rated 5 out of 5 stars

Kitty bingo has it all.

I’ve been a member with this site since it’s birth and in all that time I have had 0% problems, every query answered/resolved and not once in all the years ever got bored of the site. Great bonuses low wagering constant freebies , extremely polite champions who are all superb at what they do. Others may disagree to my own personal experiences and may not have had such good fortune but that’s great ( for the site ) it only makes it better.
Overall ***** 5 stars for no no question.

14 April 2023
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Hi Stuart,

Thank you very much for your review of Kitty Bingo online. We’re very happy to hear that you are enjoying the site.

We really hope that the next time you log in to Kitty Bingo, it is a better experience. We will be working hard to make sure of this.

Regards,
The Kitty Bingo Team

Rated 1 out of 5 stars

I am so discussed with the customer…

I am so discussed with the customer service I have received following winning a promotion.
I won a £50 fashion voucher on the 16th March and I am still yet to receive it.
I was informed via phone call after several live chats on the 24th March that I would be emailed into later than 30th March.
After calling today 1st April this has apparently changed again to 28 days from winning the promotion.
After 7 combined live chat and phone calls every bit of information had been different.
They are quick enough to take your money to be in these promotions but not to pay up when you win.

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Total waste of money

Total waste of money. Deposited £10 to get the £25 bonus, the promo code is no good, it is not valid, very slow to load and even unable to claim the daily free spin.
Rotten site. I should have read these reviews first!

4 March 2023
Unprompted review
Rated 1 out of 5 stars

thieves and nothing more

thieves and nothing more. Deposit £10 and never even been able to access the site and now refusing to refund unless so many things are proven first. No other site has ever had this I have been on and these are a tin pot bunch of robbing its that no one should ever use. I will take this to gambling commission as its very wrong

Update: finally got deposit back after several more days and only when threatened to go to gambling commission as they were still asking for more details which were not a legal requirement and clearly them being awkward. DO NOT USE

24 January 2023
Unprompted review
Kitty Bingo logo

Reply from Kitty Bingo

Hi Jason,

Thank you for your review of KittyBingo online. We would like to apologise for your disappointment with our verification process. Unfortunately at times, we have to verify a customer and this means asking for additional details and documents this is done to the regulations set out by the UK gambling commission, and we always strive to make this process as seamless as possible.

Your feedback have been passed on to the KittyBingo Online Team to investigate. If there is anything further that you would like us to address, or if you would like to discuss your concerns, please just email us at reviews@rank.com and with the relevant details.

We really hope that the next time you log in to KittyBingo, it is a positive experience. We will be working hard to make sure of this.

With regards.
Kevin.
KittyBingo Online Team.

Rated 1 out of 5 stars

I had £30 and i played on casino and i…

I had £30 and i played on casino and i received multiple internal error and i had to start over playing again and again.
Now they will investigate and they will give me just the voided rounds wich are like 8-10 so that’s probably arround £5 from £30 that i played and the slots reseted after a couple of spins wich is well know that after a couple of not winning spin the chances increase to get a win.
My username is Alexander1699 when i’m gonna have my money back i will change the review.

23 December 2022
Unprompted review
Rated 1 out of 5 stars

Used a £5 slot bonus at 8.46 am one day…

Used a £5 slot bonus at 8.46 am one day and later that evening won £100 of which was all taken away by the next morning. Customer Service told me i had 24hrs to use up the bonus.. (i do have other things to do in my life other than sit on Kitty bingo all night with my bonus). i am not happy the way this has been done. Excluded myself as i couldnt see where to close the account and it has now excluded me from my Mecca site of which i have been a member for 30 yrs. What a shambles!!!! The app for this is also not very good.

13 December 2022
Unprompted review
Rated 1 out of 5 stars

Someone has created an account under my…

Someone has created an account under my name without my knowledge or permission, I contacted this company to have the account closed and cease any further attempts to create one

What REALLY annoyed me is I requested a SAR (subject access request) to see what data they have on me and how they obtained it. They refused and this is illegal, under the data protection act you HAVE to provide the information requested by law.

I could very well be a victim of identity theft and this company doesn't care.

14 November 2022
Unprompted review
Rated 1 out of 5 stars

Worse site ever

Worse site ever. They lie about bonuses and you don’t get any bonus. Deposit £10 get £40 bonus. You had to wager £ 200 first mind. Then bonus couldn’t be acceded very very deceiving site. I have emailed customer support 10 days ago and have been completely ignored. Don’t get deceived by them use a reputable bingo site.

3 November 2022
Unprompted review
Rated 1 out of 5 stars

Never win anything on this site…

Never win anything on this site despot how much you deposit don’t win raffles , don’t win anything and as soon as you are about to takes you out the game and loose you offer I’ve deactivated mine absolute waste of money

6 November 2022
Unprompted review

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