AVOID RTP is shocking very little or no bonus at all still waiting on my winnings going into my bank from last week!!! Wins are shocking, I get its gambling but no bonuses and don't say that are rando... See more
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Waste of money,waste of time the site is run by cowboys cant speak to anyone. Payed in 20 pounds got bonus for spins won nothing try to play bingo gets cancelled more times than not cause no one is pl... See more
Company replied
Absolutely ridiculous company. Tried reopening my account after 6 months of excluding. To pass security with safer gambling I was asked to remember the date I last logged in. As if anyone would rememb... See more
Company replied
tottaly scam i been catch them when they fixing issue with game been win over 400 and been not compensation Untrustible web site they explained need smash target wagerin and i was did 4x time that w... See more
Company replied
Company details
About Kitty Bingo
Information provided by various external sources
Sign up to Kitty Bingo the fluffiest online bingo site and play the best in online bingo, slots and card games. You will receive a great welcome bonus and regular promotions and extras to get your claws sunk into.
Enjoy the perks of being a Kitty club member with a dedicated VIP manager, climb the five tiers of the VIP scheme and along the way you will find entertaining promotions and many perks, like chat games, quizzes and great prizes to be won. Kitty Bingo has a great community feel, welcoming 1000s of new players every month to our friendly roomies and chat hosts.
Kitty Bingo is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain
Enjoy the perks of being a Kitty club member with a dedicated VIP manager, climb the five tiers of the VIP scheme and along the way you will find entertaining promotions and many perks, like chat games, quizzes and great prizes to be won. Kitty Bingo has a great community feel, welcoming 1000s of new players every month to our friendly roomies and chat hosts.
Kitty Bingo is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain
Contact info
United Kingdom
- www.kittybingo.com
1.4
Bad
268 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent support
27 December 2019
Unprompted review
Reply from Kitty Bingo
Dear Paul,
We hope you are doing well and that you are enjoying your time on the site.
Thank you for this amazing feedback!!
Customer Satisfaction is amongst one of our priorities and from the feedback you sent, we can note that our Customer Service has met your expectations and this brings us a lot of pleasure.
Thank you again for your comments and wishing you a nice evening ahead.
Regards,
Kitty Bingo Team
Genuine impartial review - AVOID!
You will NOT make any profit or get your money back from the welcome offer. I (luckily) deposited the minimum £10 and completed the wagering requirements (as it clearly stated on their website with the progress bar at 100%). I managed to retain £17.25 of the initial £10 and £30 bonus. I proceeded to withdraw in the knowledge the wagering requirements had been met only to be told I had zero withdrawable balance. Went to live chat for assistance and they then said it is because I had to re-wager some of my bonuses as the rooms were empty and it had refunded my account. Absolute nonsense. They will use any small print or clauses in the book to avoid paying out and make it deliberately difficult to understand the reasons why. Please don't part with your cash.... you won't get it back.
24 December 2019
Unprompted review
Reply from Kitty Bingo
Hello Mike,
Thank you for your review.
It is indeed sad to read you did not enjoy your experience on our site.
Pertaining to our bonus scheme, indeed, all bonuses carry clear wager requirement described in their respective T&Cs.
Now in regards to bingo games, the minimum players required for a game to run is 3 - failure to which bets are refunded to players having bought tickets.
Mike, given that we do not have your credentials in view of better reviewing your account, we kindly suggest you send an email to our Managers via csmanagers@daubltd.com. The latters shall provide you with further insight pertaining to same.
Thank you.
Regards,
Kitty Bingo Team
Amazing support ,I recommend to…everyone
Amazing support ,I recommend to everyone,lovely people to speak to ,really happy I joined kitty bingo and love playing bingo and slots ,merry Christmas to all the staff X
22 December 2019
Unprompted review
Reply from Kitty Bingo
Hello Charlene,
Hope you are well and getting ready to celebrate Christmas.
It is really a pleasure to read such lovely comments from our customers. We shall indeed ensure that your message is promptly passed on to the concerned team.
As always, we wish you all the best on your favourite games, and should you require any further assistance, do not hesitate to contact our 24/7 Support Team.
Thank you.
Merry Christmas,
Kitty Bingo Team
What a joke just signed up today and…
What a joke just signed up today and can't even spend the money I deposited let alone the bonus I received I will be playing till next Xmas.
15 December 2019
Unprompted review
Reply from Kitty Bingo
Dear Alex,
We are sorry to hear that you are having some issues on the site.
Rest assured that we have a support team that will happily assist you at anytime in finding a solution for you.
They are available 24/7 and accessible on the below link:
https://www.kittybingo.com/help/
Regards,
Kitty Bingo Team
Don't play this site for lord of you…
Don't play this site for lord of you guys its 100 percent a rip off I hope they become as broke as they clearly won't people to become you might as well put 20 pound on a snail to beat Usain bolt in a 100 meter sprint it's a joke stay away
27 November 2019
Unprompted review
Reply from Kitty Bingo
Dear Consumer,
First and foremost, we thank you for your honest feedback though we certainly would like to address your concerns.
We can assure you, that the games offered on our sites use the latest RNG software available in the industry to draw winners. The algorithm generates completely random results which lacks any pattern & where one outcome does not define the next making it completely unpredictable.
Our customer service support team would be most glad to assist you with your query, should you wish to contact them.
Regards,
Kitty Bingo Team
This site is a disgrace biggest win…
This site is a disgrace biggest win 13.50 off 2 pound spins I have put close to 900 pound in and not once withdrew never gives a bonus either it is by far the worst site out there and wins arent much 20p wins 3 pound wins if your lucky then the biggest 13.50 it's an insult quick to take every penny of your money so honest opinion dont even sign up
19 November 2019
Unprompted review
Reply from Kitty Bingo
Dear Bravobingo,
First and foremost, we thank you for your honest feedback though we certainly would like to address your concerns.
We can assure you, that the games offered on our sites use the latest RNG software available in the industry to draw winners. The algorithm generates completely random results which lacks any pattern & where one outcome does not define the next making it completely unpredictable.
Our customer service support team would be most glad to assist you with your query, should you wish to contact them.
Regards,
Kitty Bingo Team
The Worst!
If i could give this minus stars then I would. I put in over 800 over the course of 3 days in slots and haven't won anything over say £20 on a £1 spin. Literally the worst pay rate I have ever seen on a gambling site and I have seen a lot. The promotions aren't bad but the wagering requirements mean you will never get anything because you will never win. I carried on with it because I thought surely it would eventually pay out but nothing. I will also say I put probably over 250 in one slot and didn't get on the bonus once. I have never come across something as bad as this before.
18 November 2019
Unprompted review
Reply from Kitty Bingo
Dear Echo1002,
First and foremost, we thank you for your honest feedback though we certainly would like to address your concerns.
We can assure you, that the games offered on our sites use the latest RNG software available in the industry to draw winners. The algorithm generates completely random results which lacks any pattern & where one outcome does not define the next making it completely unpredictable.
Our customer service support team would be most glad to assist you with your query, should you wish to contact them.
Regards,
Kitty Bingo Team
If I could give minus stars
If I could give minus stars, I would. Worst site ever. Rip offs with free spins, as soon as you win it cancels the rest of your spins. Literally same name winners in every bingo game, repeatedly. I'd highly recommend avoiding this site, unless you enjoy being ripped. Terrible.
15 November 2019
Unprompted review
Reply from Kitty Bingo
Dear Michelle,
Thank you for taking the time in writing to Kitty Bingo.
We certainly understand that it can be frustrating for any player to lose money on a gambling site; however, we wish to reassure you that our site has undergone strict compliance testing and our games are randomly operated by our Random Number Generator (RNG) and no attempt is made to alter or manipulate the random nature of the system.
We hope that your next visit to our site will be an enjoyable experience.
Best Regards
Kitty Bingo Team
Worst site ever .slots are rigged and…
Worst site ever .slots are rigged and keep lagging dont waste your money might aswell throw in down toilet
10 November 2019
Unprompted review
Reply from Kitty Bingo
Dear Kim,
First and foremost, we thank you for your honest feedback though we certainly would like to address your concerns.
Apologies for the late reply.
Should you wish to contact our customer service support team with any specific queries, they will be most glad to assist you.
Regards,
Kitty Bingo Team
I will give 5 stars for the person who…
I will give 5 stars for the person who just spoke with me as was brill. I cannot complain as solved the problem .
5 November 2019
Unprompted review
Very good service when stuck and sorted…
Very good service when stuck and sorted quick by Jordan
27 September 2019
Unprompted review
Reply from Kitty Bingo
Dear Katie,
Thank you very much for your feedback.
We are sure that Jordan will be happy to hear that he has been able to met your expectation.
Rest assured that we will always do our best to make our members have a pleasant time.
Kitty Bingo team.
Thanks to evans support
Thanks to evans support. Made a difficult problem easy. Sorted within 5 minutes. Very grateful
16 September 2019
Unprompted review
Reply from Kitty Bingo
Hello Jan!
We have forwarded the amazing feedback for Evan and I am sure that he will be over the moon!
We will always endeavor to reach to this expectation set and hope that you will continue to enjoy yourself on our site!
Meow Regards
Kitty Bingo Team
i used to play on this site a lot…
i used to play on this site a lot couple of years ago spent quite bit of money here aswell not really for the bingo was far the slot selection i liked but that all changed when i relized there were sites alot better out there was once a ruby vip on here i ended up being pretty ill for couple of months so dint play nowhere then when i did log back in they had demoted me down to a gold member that means less bonuses less cashback and no access to certain games i was pretty mad to be honest has i spent alot of money getting to ruby vip over the years of my play here then what also really annoyed me is that the have this silly rule they put on that you can only play the novomactics when your a vip status player and these are the slots i love to play i contacted them and they told me that i dint keep up my play anouth to stay vip well can people not be ill well that was it then for me i was furious and ive not deposited on this site since then also this silly max conversion and capped winnings has got to go in my eyes its not what the players want and theres alot of casinos that just dont do it any more if you wager and beat the wagering there shouldent be capped are max coversion rates changes need to be made on this site if there going to keep up with the rest it was ok when i joined but took turn for the worse and i guess they have lost quite a few players for the reasons i have stated i dont play anymore cause if it was done to me it would of been to others too lots of great sites out there these days kitty and sisters sites need to make changes players want to see are they will be left behind eventually
5 September 2019
Unprompted review
Reply from Kitty Bingo
Hi John,
Thanks for being a long-term player on KittyBingo, we are sorry to hear you were unwell and hope you made a full recovery.
As with many loyalty schemes players do need to continue to play in order to maintain benefits; supermarkets are a good comparison for this if you stopped shopping, your points and vouchers would no longer increase. We do offer players a few months grace at VIP level and should a player be not able to access the site for a period of time, we recommend they contact their VIP manager who will be happy to help. The VIP Manager are available by mobile, email and even WhatsApp.
Player loyalty levels are constantly monitored we are always looking for opportunities to upgrade players - we even offer an upgrade bonus each and every time you are upgraded to the next level. Being a VIP on KittyBingo.com gives players access to weekly cashback, more bonuses, exclusive slots and other benefits. The exclusive VIP slots are indeed restricted to VIPs only, the same as an airline lounge at an airport, a loyalty perk if you like.
In regards to bonuses, wagering and max conversion amounts, these are all set in accordance with our T&Cs and crucially are optional depending on whether you choose to take the bonus. We believe our wagering and max convertible amounts are competitive - particularly as bonus wagers on slots count 100% towards wagering requirements.
We would love to get you playing again on the site and as a gesture we have upgraded you to Gold level. This makes you immediately eligible for weekly BonusBack - a special Gold players bonus to play slots with low wagering and no max convertible – and I will keep a close eye on your account to welcome you back to VIP as soon as possible.
Regards,
Kitty Bingo Team
What can I say this is the worst site…ever
What can I say this is the worst site in the history of sites no wins I have put almost 2,000£ and have received nothing from this site I made a complaint and they give me £50 that was gone in 5 minutes because they took half of it back after two minutes.
Be advised to stay away from this site.
Margaret Smith
3 September 2019
Unprompted review
Very bad site they charge £5 to…
Very bad site they charge £5 to withdraw.your own money rubbish site stay clear
26 July 2019
Unprompted review
Reply from Kitty Bingo
Hello Christina,
Thank you for your feedback, though we are sorry you were discontent with the service you received pertaining to your withdrawal.
Indeed, it is clearly stipulated on our Banking Page that the minimum withdrawal amount is £10, thus incurring no charges.
https://www.kittybingo.com/banking/
In view of us better checking on your concerns, it would be best that you contact our Support Team; They operate 24/7, rest assured. From there, we shall be able to have more on point information on your transaction.
We look forward to hearing from you soon in view of sorting out any possible misunderstanding.
Thank you.
Kitty Bingo Team
Terrible
Terrible. Did not credit my bonus and when i contacted customer service they said they couldn't credit manually as there is no money left in my account. Even though i spent minimum £10.
Avoid.
I am a member of lots of Bingo sites and this is the only one i have had problems with.
6 July 2019
Unprompted review
Reply from Kitty Bingo
Dear Jen,
Thank you for taking the time in writing to Kitty Bingo.
We can certainly understand that not being rewarded with a bonus that you were eligible for can be frustrating.
We would like to review your account in more details, but as we cannot take your personal details here.
Thus, you are kindly requested to contact our Customer Service Management Team by sending an email to csmanagers@daubltd.com making reference to this post and they will glad to assist you further.
We look forward to hearing from you.
Warm Regards,
Kitty Bingo Team
Absolutely amazing site.love kitty…
Absolutely amazing site.love kitty bingo.had a win without a bonus and am now waiting on the winnings and the staff are really all so lovely and polite and help you anytime day or night ..thankyou kitty bingo xx love lizzie152 😁😁😘
31 May 2019
Unprompted review
Reply from Kitty Bingo
Hi Elizabeth,
Thank you very much for your lovely comment.
It is always nice to hear back from our players as well as sharing your experience with us.
We do hope that you will continue to enjoy Kitty Bingo.
We remain available 24/7.
Should you need anything else, do not hesitate to contact our lovely Support Team.
Kind Regards,
Kitty Bingo Team
It's the same people winning all the…
It's the same people winning all the time.You can't tell me that it's all down to luck.Going to close my account before I lose what money I have left.
31 May 2019
Unprompted review
Reply from Kitty Bingo
Hi Pam,
We can comprehend in its entirety the frustration and dire feeling you are experiencing.
We can assure you, that the games offered on our sites use the latest RNG software available in the industry to draw winners. The algorithm generates completely random results which lacks any pattern & where one outcome does not define the next making it completely unpredictable.
Added to that we are fully licensed and regulated by UKGC & AGCC and all of our games on this site are fully audited and extensively tested to ensure fair play and honest pay outs.
All this being said, we can easily imagine how it can be exasperating and we cannot tell you enough how much we appreciate your loyalty and trust you put into us. However, as you know the intrinsic nature of the game is based on luck.
What the games pay out, when they pay out and who to, cannot be altered in any way.
No attempt whatsoever is possible to alter or manipulate the random nature of the system. The bases of our success rests on the development of a satisfied and loyal client base.
Were we not to offer our clients the opportunity to play in a fair system, in which they have a real chance to win, we would not be able to sustain our growth as a company.
We hope that the above clears out any doubts you would have.
Should you still wish to close your account, please contact our Support Team for assistance.
Kind Regards,
Kitty Bingo Team
So i have been using kitty bingo for a…
So i have been using kitty bingo for a few weeks i didn't have much luck at first then on saturday i won £600.00 of an 80p stake. If they cannot verify your identity automatically they will ask for some ID as they have to by law. As my withdrawal is back to my regular deposit method the process is simple they will pay it as a card refund with no issues. I found the site easy to navigate and the games as you would expect. Some pay some don't it's all random. I am saddened to see such negative reviews on here about the site because people have been accepting bonuses without reading the terms and conditions of the wagering requirements. If you deposit without a bonus and you win it's yours. If you accept a bonus and don't meet the wager req's then it's your own fault not kitty bingo's. They have been great and reviews stating you cannot win etc are false in my opinion. Rule no 1 is i don't ever accept a bonus as the games are made to pay out slightly less than your stake over a period of time unless your lucky and hit a Bonus round on a good game the wagering requirements make this very hard to pull a profit , this is the same with every online slot site. Simple math, if a game has a rtp of 90% it means of £100.00 in spins you will most likely have £90 left after playing through the £100 so add wage requirements and this becomes very difficult to win anything that's withdrawable. Rule no 2 is knowing when to call it a day don't chase losses. This company are cool i had fun i won a bit so my accounts £200.00 total deposits and £400.00 total withdrawals. Games are made using Random number generators so its a roll of the dice every time you spin. They do not turn a magic switch on or off to stop any wins or make you win. The games they use are third party and the sites have no control on the level of payouts there are no settings. So please stop with the stupid reviews you will never win 100s of £6.00 if you accept a bonus. I would highly recommend this site due to the vast selection of games available. 88 Fortunes is a wicked game too and in all the sites i have used it never acts different. Some times you win some times you lose it's called gambling people. Thank you :) Dishwash
6 May 2019
Unprompted review
Reply from Kitty Bingo
Hi Annalise Collins ,
Thank you so much for taking the time to write your lovely feedback to us.
At Kitty Bingo we put customer experience and satisfaction as our priority and we are happy to read that your journey with us has been pleasant and very lucky so far! Let’s hope that your lucky streak continues!
If you enjoyed the games we show case on Kitty Bingo, you may also want to try our sister sites! Take a peek at Lucky Pants Bingo, Bingo Extra and Give Back Bingo.
We would like to remind you that if have any questions, concerns or enquiries in regards to your account or the site, you are more than welcome to contact our Customer Support Team. They available for you anytime, they just a call away. You can contact them on 0800 279 3221 or send an email to support@kittybingo.com.
We wish you a great evening further!
Warm Regards,
Kitty Bingo Team
Worst site I’ve played on in a long…
Worst site I’ve played on in a long time.. most games had error message there fore unable to play.. the free 100 spins are use less you win £3 then they stop.. then when you try to play with bonus money it won’t let you use it joke of a site don’t waste your money.. try casino land or Novibet to name a couple of good ones
27 April 2019
Unprompted review
Reply from Kitty Bingo
Dear Lisa G,
Thank you for taking the time to share your feedback with us.
We sorry to hear that you feel this way, however we would like to help clarify on this situation.
As we read the points you have raised, from what we understand is that you were having issues using your first deposit offer. Therefore, you may have been using your free spins on a game that was not specified in the promotion. The free spins are only playable of the exclusive slots which you may find here https://www.kittybingo.com/slots/exclusive/. As for the bonus from what we can see from the promotion https://www.kittybingo.com/promotions/welcome-offer/, the bonus offer is only valid on the bingo games. However, regarding the bonus winnings from the free spins which again are only playable on the exclusive slots.
To assist you further we would like to invite you to contact the Customer Support Team. They are available for you anytime and would be more than happy to assist you. You may contact them on the Toll-free number 0800 279 3321 or send an email to support@kittybingo.com.
On a side note, we would like to inform you that all bonus offered on Kitty Bingo are completely optional. Each promotion has its own T&Cs attach to them with a description of how the offer works. Therefore, it is important for us to highlight that if you do not like the T&Cs attached to the offers, you may use your real money to play on the site without any restrictions.
We sincerely hope that the explanation has clarified any misunderstanding should you have any further queries please do not hesitate to contact our Customer Support Team who will be more than happy assist you further.
Warms Regards,
Kitty Bingo Team
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