Kitu Kali  Reviews 390

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 4 out of 5 stars

New edition Ankara are good, quite a head turner I must say. Good job with the look; I would however suggest an upgrade of the leather material, it cannot last long in the Nairobi terrain. On my secon... See more

Rated 5 out of 5 stars

The products are creative and great, happily you have made the sole for the house slippers now stronger. You might want to review your prices down a little somewhat to increase sales volumes given... See more

Rated 5 out of 5 stars

I am very happy with my purchase and looking forward to making the most out of my tribal boots. Kitu Kali's Customer Service was also great on all platforms (website, email and social media account).... See more

Rated 5 out of 5 stars

I will be honest. Though I was expecting a good product I was never expecting one this amazing. This being said, the Blue Tribal Full design looked so beautiful! My intention was to rock these shoes w... See more

Company details

  1. Shoe shop

Written by the company

We are a handmade footwear brand that employs struggling craftsmen from Kibera, Kenya, to create unique footwear using vibrant African fabrics sourced from all over Africa.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

390 reviews

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Rated 5 out of 5 stars

Lovely & so trendy shoes

Lovely & so trendy shoes, I did not expect such a wonderful customer service. The shoes are perfectly made & very comfy.
Love you guys, keep up the good work.

15 December 2021
Rated 4 out of 5 stars

I love your products

I love your products. The shoes are good quality and stand out. Areas of improvement.
1. Customer service - please keep your lines open for communication. I have had 2 instances where I tried calling the whole day and the phone went unanswered and no response to messages on Whatsapp yet I had received a wrong shoe size and I did not know how to proceed about It.
2. Communication/Information - I have ordered the bahari print shoes twice. The first time I was informed at the very last minute that it's not available. That's okay for it going out of stock and it's understandable, however when I placed the order it was available online, secondly I had called and requested to have the shoes delivered on a specific date since I wanted to gift someone on a particular day and the person I spoke to said she'd see to it only for me to get a message the day before saying it's out of stock.
I would prefer knowing it is out of stock from the website before ordering so that I decide whether to order a different print or not to order.

15 December 2021
Rated 5 out of 5 stars

Very good value for the money

Very good value for the money. Fits very well, comfortable smart design and delivery on time stright to the door and you don't pay before delivery. A very good concept that I can recommand if you want something fashion and new for small money

15 December 2021
Rated 5 out of 5 stars

Excellent Service

I am very happy with your service. The quality of the pair of shoe is very good. This clearly attest to the fact that with proper empowerment of the local talent, we can produce high quality goods. Well done to the whole team and keep up the excellent work. Hope you can up with more products. Best of luck.

2 December 2021

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