I have been using Klook for a while now when booking activites, esim, or transportations when going on trips. It has always been efficient when needed. I remember during March 2026 of my trip when I w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Klook made it easy for me to book activities for my trip. The website was simple to use, and the booking process was smooth and convenient. It helped make my trip stress-free so I could focus on enjoy... See more
There's just a slight delay in payment notification with CAPITEC bank in South Africa. But overall I've been very satisfied with my experiences booked through Klook!
Company replied
Very user friendly interface making booking process very smooth and easy. Info provided for booking are easy to understand and greatly help on decision making.
Company replied
Company details
Written by the company
Discover and book amazing travel experiences
Contact info
Hong Kong
- support@klook.com
- www.klook.com
4.5
Excellent
29k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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It was super easy to use the app
It was super easy to use the app. I love the way that the email for confirmation is sent directly. Would use it again in the future for any trip trips planned for friends and family.
8 October 2026
Unprompted review
Reply from Klook Travel
Hi Jeff,
Thank you for the fantastic review! We're so glad you found the app super easy to use and appreciated the instant email confirmations. We can't wait to help you plan more trips for your friends and family in the future!
Best regards,
Adam F
Easy to use system and detailed booking…
Easy to use system and detailed booking information.
8 October 2026
Unprompted review
Reply from Klook Travel
Hi Megan,
Thank you for the note! We're thrilled that you had a seamless experience navigating the platform and finding all the necessary booking details.
Kind regards,
Adam F
very easy booking with klook travel
7 October 2026
Unprompted review
Reply from Klook Travel
Hi Liza,
Thank you for your feedback. We're thrilled that you found the booking process so simple and convenient!
Kind regards,
Adam F
Easy to book however
Easy to book however, it stated meet up time only in terms of hours. I had to put 22:00 although flight landed at 22:25. I'm concerned they will not wait.
7 October 2026
Unprompted review
Reply from Klook Travel
Hi Carlye,
Thank you for your review. Most transfer providers track flight statuses automatically, but we highly recommend contacting our support team with your exact flight details so we can guarantee your driver is updated and waiting.
Kind regards,
Adam F
The interface of the website is easy to navigate
The interface of the website is easy to navigate
7 October 2026
Unprompted review
Reply from Klook Travel
Hi Ng Wei Lin,
Thank you for your feedback! We always want to make sure finding your way around our platform is seamless and user-friendly. Hope to assist you with your next booking soon!
Best regards,
Adam F
Reply from Klook Travel
Hi Jatinder,
Thank you for your feedback! We're glad we could make the booking process a breeze for you. Hope you have an amazing time!
Best regards,
Adam F
Reply from Klook Travel
Hi Elli,
Thank you for the wonderful feedback! We're thrilled you found some great savings with us. Woohoo to more travels ahead!
Kind regards,
Adam F
Reply from Klook Travel
Hi Mike,
Thank you for your feedback! We love keeping things straightforward and making sure our platform is easy for everyone to navigate. Hope to help you plan your next trip soon!
Best regards,
Adam F
Excellent value and by comparison the…
Excellent value and by comparison the cheapest great value for money and relevant information fast and easy to use
7 October 2026
Unprompted review
Reply from Klook Travel
Hi Laeticia,
Thanks so much for taking the time to share your experience! Have a wonderful trip!
Cheers,
Adam F
Reasonable price and many options…
Reasonable price and many options available
7 October 2026
Unprompted review
Reply from Klook Travel
Hi Jirapas,
Thanks for taking the time to share your review! Providing a wide range of choices at great rates is always what we aim for.
Cheers,
Adam F
Reply from Klook Travel
Hi Kat,
Thank you for the note! We're thrilled to know that your experience was smooth and efficient. Have a wonderful day!
Kind regards,
Adam F
Good process
7 October 2026
Unprompted review
Reply from Klook Travel
Hi Toby,
Thanks for taking the time to share your experience. We're glad to hear you had a great and hassle-free process with us!
Cheers,
Adam F
Reply from Klook Travel
Hi Enajia,
Thank you for your review! We're glad you found great value and an easy booking experience for your Taiwan travels. Safe travels and enjoy your adventure!
Kind regards,
Adam F
Easy & quick
7 October 2026
Unprompted review
Reply from Klook Travel
Hi Lancelot,
Thank you for your feedback! Efficiency and convenience are top priorities for us, so we're glad to hear you had a great experience.
Best regards,
Adam F
N/a everything is fast
7 October 2026
Unprompted review
Reply from Klook Travel
Hi Angel,
Thanks for letting us know! We're thrilled to hear everything went quickly and smoothly for you.
Kind regards,
Adam F
Reply from Klook Travel
Hi Anthony,
Thank you for your feedback! We're glad to hear that Klook made your booking quick and simple. Hope to assist you with your next trip soon!
Best regards,
Adam F
It was so fun making my own chopsticks
It was so fun making my own chopsticks! I learned so much about trees and wood. There are many options but I ended up choosing Chestnut tree chopsticks because of its durability and stylish looks. The teachers are so friendly and helpful. Beginner friendly and very convenient location. Thank you so much! 😊
7 October 2026
Unprompted review
Reply from Klook Travel
Hi Isabelle,
Thank you for the fantastic review! We love hearing that you enjoyed the chopstick-making process and found our teachers so helpful. Enjoy your stylish new chopsticks!
Regards,
Adam F
Easier Itinerary
Allows us a seamless planning for our next travelventure.
7 October 2026
Unprompted review
Reply from Klook Travel
Hi Gab,
Thank you for the wonderful feedback! We're thrilled that our platform made planning your itinerary seamless for your next travel venture.
Best regards,
Adam F
Very easy n happy.
7 October 2026
Unprompted review
Reply from Klook Travel
Hi Anna,
Thank you for your review! We're thrilled that you had a smooth and happy booking experience with us.
Regards,
Adam F
Do Not Use Klook for Hotels
Do Not Use Klook for Hotels – Direct Booking Is Safer and Cheaper
Klook operates with zero accountability and uncompetitive pricing. I booked a hotel room through their platform, only to discover that the hotel's official website offered the exact same room for the identical price, but with complimentary breakfast included for our group of six. Klook essentially charges the same rate for a significantly inferior package.
When I questioned this gap, their customer service completely stonewalled me. The front-line chat support was incredibly dismissive, actively refused to escalate the dispute to a senior manager, and tried to force me into accepting "Klook Cash" store credit instead of a real cash refund.
They use rigid corporate bureaucracy to exhaust customers until they give up. Save yourself the financial headache and the awful customer service—bypass this middleman entirely and always book directly with the vendors
Following this post, I followed up on the response Klook provided and received the same ChatGPT generated corporate response. Please do not fall for their trap! Do not book with them! Go to the vendor directly!!
7 October 2026
Unprompted review
Reply from Klook Travel
Dear Customer,
We hear your frustration, and we completely understand how disappointing it must have been to miss out on complimentary breakfast for your group, as well as the hassle you faced when reaching out to our support team. We are looking into this internally regarding your package details and customer support experience, and we will provide an update soon.
Sincerely,
Adam F
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