KLR Solicitors Reviews 

149
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for their exceptional helpfulness, friendliness, and clear communication throughout the property buying journey. Many people deeply appreciate the prompt responses, attentive support, and expert professional guidance provided by the solicitors, which helps make complex property transactions wonderfully smooth. Some reviewers were not happy with communication gaps, mentioning occasional service delays and a noticeable lack of proactive updates regarding their cases. A few consumers also noted frustrating response times, periods of radio silence, and difficulties getting timely answers when trying to track important progress.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professional, efficient, and... See more

Staff

Consumers find staff to be positive, professional, and very supportive throughout the entire process. Many... See more

Customer service

Users describe positive interactions with customer service, noting that the team provided excellent support... See more

Response time

Clients share positive opinions on response_time, frequently highlighting prompt and clear communication... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and straightforward process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used KLR recently to sell my Dad’s house and despite what turned out to be a longer process than envisaged, KLR were superb throughout with Hasini and Iqbal working hard to get it completed asap. I... See more

Rated 5 out of 5 stars

Samanthi’s and her team carried out the conveyancing to sell my house, and I’m very happy with the service. Vinuri was my main contact day to day, and she was always available to contact and respon... See more

Rated 5 out of 5 stars

We recently completed our property purchase and were very pleased with the service provided. Communication was clear and timely throughout the process, and any questions we had were answered promptly.... See more

Rated 5 out of 5 stars

Had a incredible great service from Khaled and Onella, who were guide us and helped us lot. They are very approachable and gave me quick response whenever I need. Thank you very much guys. My buying... See more


Company details

  1. Legal Services & Government

Information provided by various external sources

Award winning solicitors specialising in Family & Divorce Law, Children Act & Financial Proceedings, Immigration Law, Employment, Conveyancing


Contact info

4.8

Excellent

TrustScore 5 out of 5

149 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(149)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional support

Spoke to Preeya, who was exceptionally helpful and thorough and ensured that I understood all options open to me. Due to mine being an ongoing situation with other solicitors previously involved, a few other solicitors declined to provide some free help, but KLR were more than happy to assist. Thoroughly recommend them.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

I am extremely pleased with the service…

I am extremely pleased with the service provided by KLR Solicitors in purchasing my first home. Special thanks to Mrs. Samanthi Perera and Ms. Vinuri Siriwadena, who were incredibly helpful throughout the process. Their professionalism, attention to detail, and approachable nature made the entire experience smooth and stress-free. I truly appreciate their dedication and support. I highly recommend KLR Solicitors to anyone looking for reliable and outstanding conveyancing services. Thank you for making this milestone such a positive experience!

25 October 2024
Unprompted review
Rated 5 out of 5 stars

So grateful I had the call with P.R! Extremely knowledgeable and not afraid to give me true, honest, extremely valuable advice in a free consultation

All I can say is I am so grateful that I had a call with P.R. She put so much effort and time into my free consultation, she understood me, broke down and explained all of my a questions and doubts. Gave me extremely valuable advice during the free consultation and wasn’t afraid to give me all this advice even though it was free, I finally feel I can breathe as I understand the legal steps that I require as I was sick with worry not understanding the family law world. She broke things down clearly and has significantly helped put my mind at ease. When it comes to it I will 100% use her as my solicitor as I trust she will know exactly what to do. I had other free consultations before and they didn’t put as much time and effort into explaining my Situation and the legal steps that will need to take place. I feel at ease knowing when I need to seek a solicitor I know exactly who to call! Thank you so much!

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Non judgemental solicitor for LGBTQ+ and Immigrant communities

I had a free 1 hour with Preeya Rampersad. She was really understanding of my case and gave me a really supportive and comprehensive checklist of actions to do during my divorce’s negotiations with my husband.
Also I felt safe with her. As a gay man, as a foreigner and as the party who earns less in the relationship it was really important for me to have a solicitor who wouldn’t judge me. Preeya was exactly that!
Thank you KLR solicitors, thank you Preeya!

15 March 2024
Unprompted review
Rated 1 out of 5 stars

Please think twice before using this…

Please think twice before using this firm. I enlisted their services to deal with my Dads probate matters when he sadly passed away. I found them to be unprofessional and disrespectful they caused me a lot of stress and upset. Official paperwork sent off had mistakes, facts and figures were recorded wrongly, there was a total disregard for my data protection, they doubled their fees, I believe I was overcharged for disbursements, despite asking numerous times I have never received an explanation or refund and I believe I was misled/lied to more than once.

It took them over 15 weeks to reply to my complaint. They admitted all the mistakes made and had to undertake additional work to correct them.

I am still waiting for the deeds of my house to be updated due to the fact that it took them 3 months to submit the forms to land registry.

I’d like to think they feel embarrassed and ashamed at their quality of service, it is a terrible way to treat a client, especially one that is going through such a dreadfully sad time.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

So far

So far, its been great. Preeya was knowledgeable in the initial consultation and helpful. I'm going to use them; just have one or two questions before instruction and depending on the response will decide however, so far, excellent.

1 January 2024
Unprompted review
Rated 5 out of 5 stars

Free advice what could be better

Needed some legal advice and they offered a 1 hour free consultation it was so professional and they explained the situation in normal day terms rather than legal jargon and were so helpful that I have now employed then to deal with my case

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service start to finish!

Fantastic service start to finish!
Quick and easy quote, very friendly service and straight forward to arrange appointments with reminder emails. Josh fit our new loft hatch and boarded the loft out, accommodated the hatch I'd bought even though ot was different from what was expected based on the quote, speedily requoted and checked before completing the work. Joined by Finn for part of the day they worked so hard and left the place absolutely spotless. Grade A quality work. I couldn't praise them enough. I'm thrilled woth the work.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

It very quickly became clear that…

It very quickly became clear that Preeya Rampersad had a complete understanding of my situation so that she was not only able to give me accurate legal advice but advice that was tailored and nuanced to the details of my particular needs and fundamental best interests, which were legal, practical and personal. She was very helpful with my options and choices. I am very impressed by the combination of intellectual ability and empathy.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Legal Advice

I had a free hour consultation with Preeya today and immediately felt at ease. She is professional, friendly and extremely knowledgeable when it comes to legal advice.

Thank you for your time, I am really grateful!

25 August 2023
Unprompted review
Rated 1 out of 5 stars

Postponed initial consultation twice

Postponed initial consultation twice, which delayed us getting legal advice for over a month. The second booking was postponed only the evening before. Clearly the firm does not wish to offer the initial consultations and doesn’t see it as a priority to attract new clients, despite offering this service. Anyone contacting law firms are doing so because they are in times of need and this firm did absolutely nothing to assist with this. Would not recommend.

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Thank you so much for your help with…

Thank you so much for your help with buying our home. You made the process simple and easy to understand for us, and we appreciated your patience and expertise. Your insight was extremely valuable to us and I don't think we could have done this without you. Thank your cooperation.

1 March 2023
Unprompted review

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