Knightandknoxley Reviews 4

LANDLORDS AND BUYERS BEWARE! IF YOU BUY A RENTED PROPERTY LOOKED AFTER BY KNIGHT KNOXLEY DON’T BELIEVE IT TO BE WELL MAINTAINED. I BOUGHT ONE RECENTLY TO FIND THAT RECURRENT MOULD THAT COULDN’T BE REMOVED HAD NOT BEEN INVESTIGATED EVEN AFTER PROFESSIONAL DEEP CLEANS AND IT WAS STILL THERE. WHEN THE TILES WERE REMOVED WE FOUND THE REASON IT WAS SODDEN AND ROTTEN. THE DIRECTOR DOESN’T BELIEVE THAT IF MOULD HASN’T BEEN REMOVED AFTER A DEEP CLEAN NO QUESTIONS SHOULD BE ASKED IT COULDN’T BE CLASSED AS A RED FLAG BECAUSE THE NEW TENANTS WERE OK WITH IT I WAS TOLD. LANDLORDS WE ARE GOING TO BE HELD MORE AND MORE ACCOUNTABLE FOR THE CONDITIONS OF OUR PROPERTIES SO IF YOU USE K&K DON’T THINK THEY ARE DOING THEIR JOB PROPERLY. THEY HAD MANAGED THE PROPERTY FOR 7 YEARS AND HAVE STATED THEY WEREN’T AWARE OF ANYTHING SO IVE INCLUDED THE PICTURES WHICH RESULTED FROM SOME MOULD THAT COULDN’T BE REMOVED BEING SO INGRAINED A MOULD SPECIALIST COULD NOT GET IT OFF. K&K SUGGESTED TO ME THAT I WAS LIED TO AND THE SPECIALIST WAS INCREASING BILL. I WAS ALSO TOLD THE SURVEYOR SHOULDN’T HAVE SAID THE BATHROOM WAS DIRTY WITH MOULD BUT SHOULD HAVE IDENTIFIED ISSUE WHICH IN 7 YEARS OF MANAGEMENT THEY HAVEN’T IDENTIFIED. SO BUYERS DON’T BE LIKE ME AND PRESUME BUYING OF THE MANAGEMENT AGENT MEANS ITS BEEN WELL MAINTAINED BECAUSE NO MATTER WHAT SURVEY YOU HAVE MOULD IS SEEN AS A CLEANLINESS ISSUE AND MY MANAGEMENT AGENT HIGHLIGHTED THE FACT THE CLEANING COMPANY COULDN’T REMOVE MOULD SO THE SPECIALIST WAS CALLED IN.

ALSO BEWARE K&K DON’T AGREE THAT IT SHOULD HAVE BEEN CHECKED AFTER DEEP CLEAN AS THEY THINK THE INVENTORY SHOULD HIGHLIGHT IT WHAT YOU PAY THEM TO DO GOD ONLY KNOWS.

At every stage of my sale Tom Foote smoothed the way with excellent knowledge and skill. After arranging a quick sale he kept me promptly informed throughout the journey to completion. The other staff in the office were also helpful whenever I called.
This agency is reliable and trustworthy. I will recommend them to my friends and use again. Catherine

Moving home is stressful and having the staff at the Brighton branch by our side was a god send. Always happy to give advice & deal with the chinks you always come across in a chain. Prompt replies to emails & phone calls despite the chaos that was the run up to the stamp duty holiday ending. I wouldn't even consider another estate agent should I decide to move again. Mark & Tony are absolute super stars 🌟

Brighton and Hastings branch -Absolutely terrible customer service, arrogant colleagues with no customer skills at all. Unable to help with enquiries, lazy attitudes and refusing to do the bare minimum- making up all kind of far flung excuses - all round time wasters