Knotweed Services (UK) Ltd Reviews 

142
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and office team for their professional, calming, and reassuring approach when dealing with stressful property issues. People frequently highlight the exceptional communication and prompt, courteous replies provided throughout every stage of the treatment process. Some reviewers were happy with the free identification service, mentioning how remarkably fast, clear, and efficient the online assessment truly is. Consumers also appreciate the thorough site checks and expert guidance that successfully ease worries and help protect important property purchases. Reviewers additionally noted that scheduled annual treatments are handled smoothly, ensuring long-term peace of mind.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional support and reassuring guidance... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely professional, knowledgeable,... See more

Response time

People report positive experiences with response time, frequently highlighting fast assessments and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a problem with Japanese Knotweed. We contacted Clive and the team at Knotweed Services 3 years ago. The service this company provides is excellent. Providing regular visits and treatments as ne... See more

Company replied

Rated 5 out of 5 stars

I was initially shocked and very worried when first discovered knotweed in my garden 3 years ago but the team at Knotweed services soon reassured me that the problem could be solved. I am now 2 years... See more

Rated 5 out of 5 stars

Three years ago, we reached out to Clive and his team at Knotweed Services because we had an issue with Japanese Knotweed. Their service is outstanding. They performed regular visits and treatments wh... See more

Rated 5 out of 5 stars

I used their free identification service and it was super easy and fast. I got a response within a couple of hours confirming it wasn't Japanese knotweed. So I didn't need or use their removal service... See more


Company details

  1. Biotechnology Engineer
  2. also in
  3. Biotechnology company
  4. Garden centre
  5. Grounds Maintenance Service
  6. Land Surveyor

Written by the company

The UK's Japanese knotweed removal Specialists. Providing Premier Japanese knotweed control, treatment and removal services for both the domestic and commercial markets.


Contact info

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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4.9

All reviews

(142)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick response with advice by email

Quick response with advice by email. Really helpful.

16 October 2021
Unprompted review
Knotweed Services (UK) Ltd logo

Reply from Knotweed Services (UK) Ltd

Thankyou for your comments and we are glad you were pleased with the service you received.
Wishing you all the best
All the team at Knotweed Services (UK) Ltd

Rated 5 out of 5 stars

Rapid Response, Excellent Service

Knotweed Services responded to my enquiry within two hours. We were just about to purchase our first home and put in an enquiry about suspected knotweed, Lindsey gave me a call and then followed up with an email. Thankfully it is an entirely different plant.

28 September 2021
Unprompted review
Knotweed Services (UK) Ltd logo

Reply from Knotweed Services (UK) Ltd

Thankyou for your comments and we are glad you were pleased with the service you received.
Wishing you all the best
All the team at Knotweed Services (UK) Ltd

Rated 5 out of 5 stars

Excellent service

Excellent service. Responded to our image in less than 12 hrs. Would highly recommend.

15 September 2021
Unprompted review
Knotweed Services (UK) Ltd logo

Reply from Knotweed Services (UK) Ltd

Thankyou for your comments and we are glad you were pleased with the service you received.
Wishing you all the best
All the team at Knotweed Services (UK) Ltd

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Such a quick response

30 July 2021
Unprompted review
Knotweed Services (UK) Ltd logo

Reply from Knotweed Services (UK) Ltd

Thankyou for your comments and we are glad you were pleased with the service you received.
Wishing you all the best
All the team at Knotweed Services (UK) Ltd

Rated 5 out of 5 stars

Was worried I had knotweed

Was worried I had knotweed, sent in photo and they very quickly emailed back and confirmed I was mistaken, very thankful for their help 👍👍

19 July 2021
Unprompted review
Knotweed Services (UK) Ltd logo

Reply from Knotweed Services (UK) Ltd

Thankyou for your comments and we are glad you were pleased with the service you received.
Wishing you all the best
All the team at Knotweed Services (UK) Ltd

Rated 5 out of 5 stars

Quick, honest advice

I contacted Knotweed Services in a panic as we'd found two examples of plants that to our untrained eye looked like they could be knotweed. We called them to get advice, they offered to first identify what we were dealing with before us needing to take things further and incur any expense. They replied promptly, politely and honestly, and put our minds at rest. Huge thanks to them!

5 July 2021
Unprompted review
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Reply from Knotweed Services (UK) Ltd

Thankyou for your comments and we are glad you were pleased with the service you received.
Wishing you all the best
All the team at Knotweed Services (UK) Ltd

Rated 5 out of 5 stars

First class service.

From my initial contact to conclusion my call was dealt with in a pleasant, courteous and professional manner. Response came very quickly after sending the initial e-mail - to our relief finding our fears of knotweed were unfounded.
A great professional service - would definitely recommend. T. Austin

1 July 2021
Unprompted review
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Reply from Knotweed Services (UK) Ltd

Thankyou for your comments and we are glad you were pleased with the service you received.
Wishing you all the best
All the team at Knotweed Services (UK) Ltd

Rated 5 out of 5 stars

I asked for a review of some plants in my garden

I asked for a review of some plants in my garden that were causing me concern. The review of my pictures came back within a matter of hours, explaining it (thankfully) wasn't Japanese Knotweed and giving detailed reasons as to why.

A terrific free service, quick, professional and giving me peace of mind.

10 May 2021
Unprompted review
Knotweed Services (UK) Ltd logo

Reply from Knotweed Services (UK) Ltd

Thankyou for your comments and we are glad you were pleased with the service you received.
Wishing you all the best
All the team at Knotweed Services (UK) Ltd

Rated 5 out of 5 stars

Absolutely great service from Lindsay

Absolutely great service from Lindsay. Prompt reply and free …
Very worrying situation dispelled very quickly.
Would highly recommend.

10 May 2021
Unprompted review
Knotweed Services (UK) Ltd logo

Reply from Knotweed Services (UK) Ltd

Thankyou for your comments and we are glad you were pleased with the service you received.
Wishing you all the best
All the team at Knotweed Services (UK) Ltd

Rated 5 out of 5 stars

Excellent

Excellent. Very prompt response to a very worrisome situation, crystal clear and thorough professional advice. Highly recommended.

8 January 2021
Unprompted review
Knotweed Services (UK) Ltd logo

Reply from Knotweed Services (UK) Ltd

Thankyou for your comments and we are glad you were pleased with the service you received.
Wishing you all the best
All the team at Knotweed Services (UK) Ltd

Rated 5 out of 5 stars

Free identification service is 5 star

Nothing is too much trouble for the team, very helpful. I just wanted peace of mind, my building surveyor didn't find any signs of Knotweed but I wanted a second opinion to be on the safe side. I'm pleased to say that Lindsay came to the rescue with the free identification service, she put my mind at ease that I don't have any signs of Knotweed.

11 December 2020
Unprompted review
Knotweed Services (UK) Ltd logo

Reply from Knotweed Services (UK) Ltd

Thankyou for your comments and we are glad you were pleased with the service you received.
Wishing you all the best
All the team at Knotweed Services (UK) Ltd

Rated 5 out of 5 stars

Used this company for eradication of…

Used this company for eradication of knotweed at my mums property, found the company very helpful and professional and knowledgeable, big thankyou to a lady called Lyndsey, she guided me through the different stages of the work management plan , found her to be very professional and courteous at all times ...thankyou

2 December 2020
Unprompted review
Rated 5 out of 5 stars

Fast response and very helpful

I contacted knotweed services after being told I had Japanese knotweed growing from my garden onto another property.
I had an immediate response, an inspection of photos I provided and plenty of free advice including a verdict that my photos were not of Japanese knotweed.
A couple weeks later I again contacted Lindsey with more detailed photos who again quickly responded reassuring me that I do not have knotweed and gave me information I can use to confidently explain this to others.

I couldn’t recommend knotweed services enough.

28 September 2020
Unprompted review
Rated 1 out of 5 stars

Waste of time and money

Cost £216 for a survey. The managing director completed our survey in 10 mins, took some photos and even said he thought it was rhubarb!! It’s definitely Japanese knotweed, confirmed by another knotweed removal company. One of their admin team made a “clerical error” on our survey report which led to a £700 solicitor bill and they won’t even offer me a refund. The quote for excavation didn’t include groundwork costs. Find another company.

10 June 2020
Unprompted review
Knotweed Services (UK) Ltd logo

Reply from Knotweed Services (UK) Ltd

It is disappointing to hear you have not been satisfied with the service you have received.
We take customer service very seriously and strive to deliver a professional, informative and customer focused delivery of our services.

Our surveyors are FULLY qualified and experienced specialists in this field; but unfortunately, they too can sometimes find identification challenging as there are so many different invasive species with different/similar characteristics- especially in this particular case, as the species identified at the time of survey had such similar characteristics of Japanese Knotweed. Our surveyor was completely transparent during his conversations with you on site and made you aware that he was not 100% convinced that the species was Japanese Knotweed.

As any professional in this industry would do, he left site and sought a second & third opinion with fellow specialists from our governing/trade body- The PCA. The surveyor also went one step further and contacted Dr Daniel Jones (Swansea University) for his opinion.

Following the input received, a determination was made that the species was indeed Bohemian Knotweed (A hybrid of Japanese Knotweed & Giant Knotweed). Its features are in between those
of the parent species. The leaves are larger than Japanese Knotweed but smaller than Giant knotweed they can vary in shape from square ended to heart shaped and both variations can appear on the same plant.

This information was then submitted to you within the final report.
Our surveyors are consistently thorough and ensure that the correct information is provided to the client. This case is no different and as explained, extra steps were taken to ensure you received the correct identification and analysis- the species is Bohemian Knotweed NOT Japanese Knotweed.

The recommendations within the report identified the most appropriate method of treatment, which was excavation and a supplementary quotation with all costings was provided to you- including all groundworks.

It is regrettable you feel dissatisfied and it is unfortunate that you suggest the survey was a waste of time and money. However, we are confident that a professional service was delivered by Knotweed Services (UK) Ltd.

Kind Regards

Rated 5 out of 5 stars

Excellent service

Excellent service.
I uploaded pics of a suspicious plant that we thought might be Japanese knotweed and got a reassuring response within a couple of hours. Gratis.
Very much appreciated.

27 May 2020
Unprompted review

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