KOALA PRODUCTS Reviews 

951
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and robust design of the products, often noting they exceed expectations for the price. Many people highlight the competitive and affordable pricing, considering it excellent value for the quality received. The company's service is consistently described as excellent, with fast and prompt delivery being a common positive point. However, some customers also noted issues with product durability, experiencing items breaking or failing shortly after purchase. These instances included straps snapping, poles bending, or parts being faulty, causing inconvenience for a few users.

What people talk about most

Product

Consumers find product to be positive, often praising the quality, durability, and overall satisfaction with... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as well-made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting very quick and fast delivery... See more

Service

Clients share positive opinions on service, consistently highlighting its brilliance and excellence.... See more

Price

Reviewers mention positive feedback about price, with many finding items to be a bargain and competitively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased my seat box about 12 months ago quality matches that of many more expensive seat boxes strap snapped after about a week after Purchased and was replaced straight away with no hassle. Have ad... See more

Rated 5 out of 5 stars

Well designed robust kit to attach to my box. Umbrella holder and separate keepnet holder. Both work as expected.Despatched promptly. Well packaged and arrived fast. Excellent company to deal with.

Rated 5 out of 5 stars

If you’re in doubt as to whether you should buy from this fantastic company, then doubt no more !!! The price and quality of their items, is unmatched ! The service provided by their help team is u... See more

Rated 5 out of 5 stars

Good quality dirt boots really comfy when walking the dog. The adjustable zip allows for a fat calfs (where normal wellies don't allow) this is my second pair and probably won't be my last. Great prod... See more


Company details

  1. #34 of 37 best companies in Fishing shop

Information provided by various external sources

Suppliers of high quality carp coarse and sea fishing tackle available online from Koala Products


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

951 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(951)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Waders

Ordered them on the Friday turned up on the Monday brilliant product and excellent customer service

2 June 2024
Rated 1 out of 5 stars

I bought Dirt Boots through Amazon

I bought Dirt Boots through Amazon. They were initially very good but one boot started leaking after less than a month. If you read through enough TrustPilot reviews you'll spot a pattern. The company hates refunding money.

I went through Amazon, first by contacting the company through the Amazon app; Koala started doing what other reviewers said they'd done, trying to get me to do unreasonable things, like fill th boot with water to show the leak. I quoted the Consumer Credit Act 2015 at them and they stopped replying. I was then able to go back to Amazon and show them the message chain, and they eventually refunded me in full. So, if you have a problem and you bought through Amazon, do what I did, but make sure you try with the supplier first.

Ultimately I don't think their Dirt Boots are any good; they just won't improve their manufacturing process, or change materials, to make them better.

In keeping with Koala Products' other responses to negative comments I now expect to receive a mouthful of abuse. On you go Koala, I've got my money back, do your worst!

23 January 2024
Unprompted review
Rated 4 out of 5 stars

Overall a great little chair.

Okay so the fishing chair, well overall it is not a bad chair, reasonably comfortable to sit on, easy to set up and not bad on weight either, the down side of things are as follows, could have done with a shoulder strap to aid in carrying it, I’ve had to buy on myself to use but would have been better if one was included in the price, design of the chair, well could have done with an easier way to adjust the back tilt rather than having to unscrew both side and adjust that way.
Price wise, well purchased directly the price was pretty reasonable compared to other chairs in the market.

Overall would I recommend this chair to anyone? Yes I would without a shadow of doubt.
Fast dispatch as well. 👍

15 May 2024
Rated 5 out of 5 stars

They make the best mattress I ever had…

They make the best mattress I ever had in my life. I had a very exesive mattress before, from one of those brands that everybody buys. Not impressed. Withing 2 weeks I was feeling pain in my back and hips. I was getting up in the morning like a 90 yo person (i was just 35 at the time). had to get rid of it. tried a couple of toher brands here and there. Until the day I got a Koala. I get up in rested state every day and my posture is upright since day 1. No back or hip pains anymore,
Perfect density and firmness of foam, will not ever change brands again.
I have had the mattress for 5 years and every time I had to move out (usualy to a semi furnished place) my only request was to keep my Koala mattress. I didnt care if I had to put on the floor for a while, as long as I could keep it.
ps: had to use my warranty last week as the zipper of the mattress cover broke and I couldnt clsoe it anymore. within 2 days I had a brand new cover sent to me. Just another reason to spread the word about this fanstactic company.

12 May 2024
Unprompted review
Rated 3 out of 5 stars

Good products but Royal Mail service…

Good products but Royal Mail service appalling. I would suggest using a different courier

8 March 2024
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Reply from KOALA PRODUCTS

Thanks for taking the time to leave a review, we can only apologise if you have had an issue with Royal Mail however please use their Trustpilot page to leave your review about them..

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