Koganmobile Reviews 

Worst provider EVER!!!! Porting my existing number wouldn’t work. Was unable to send or receive texts. Calls wouldn’t connect. I used their online chat facility. Patronising automated responses were incredibly frustrating. Overseas staff whose English was poor. They claimed the porting of my number was successful. Told me to not worry repeatedly. I requested a refund of what I had paid. Strangely my ability to use their chat facility became disabled. After 2 weeks of clearly wasting my time going rnd in circles I gave up and moved providers. I would avoid Kogan mobile at all costs.

Terrible customer service. Overseas staff barely can speak English. Auto renewal took $660 out of my account for me and my partner. My card has expired, so how does this happen? After talking to the staff for 2 whole days and over 15 emails, their final response was "no" which could've been answered to my first email! Shocking customer service. Daylight robbery

Be careful of auto-renew after the first 12 months. They emailed me to remind me of expiry so I purchased a new 2for1 sim card deal which arrived ok. They split the two sim dates so that your auto-renew now costs you twice as much The auto-renew for last year kicked in and now the $160 deal has cost me $320. Not happy with the stunts they pull

The service is great once up and running, but.... Unfortunately with Mobile Payment Plans(MPPs) options a plenty with poignant terms of purchase obfuscated, for example when purchasing a plan that lasts a year with a data usage ceiling GB amount/month, if within the month you use more than a ceiling amount you have to spend money to continually top up until the day of your next month of the original mobile data plan kicks in.
There are no options to UPGRADE the existing yearly MPP plan! So if you simply want internet access when you want without data range anxiety you end up needing to purchase a larger yearly plan and loss all credited data from the original yearly plan.
BE WARNED before purchasing a yearly plan be sure the data ceiling usage is sufficient for your worst case scenario monthly usage. Additionally with an almost non-existent customer support, bottom line, one cannot help but feel the business plan of Kogan is to milk customer of their $$$ at every opportunity.
Kogan make it easier to UPGRADE existing annual plans so people do not feel as if they are being taken for a ride... How is it great for customer relations or reasonable to force people who make a mistake on a MPP to loss the entirety of that plan in the event they prefer a plan with a larger data capacity? Meet customers half way if you want loyalty...

Great customer service by Joseph at the mobile team really appreciate the fast and patient service over the phone!! Greta work!!

I was almost going to give up on Kogan as I always find it difficult to deal with some Customer Service Support staff.
But after dealing with your highly efficient Customer Service staff member, Mustan today (ref. 66118795) I have changed my decision to stay with Kogan.
Mustan went to extra length to help me resolve all my mobile issues that were stressing me over time. He was kind, patient, extremely helpful, and extremely efficient. I can't thank him enough. Kogan should have more professional and compassionate staff like Mustan who I am sure will attract more clients to your business. I hope Kogan will recognise Mustan's valuable and commendable service to the Kogan organisation. Thank you

Fantastic sim, great value, I am a kiwi customer and this company does the cheapest plan available in New Zealand.
$13.70 per month if you pay a whole year.
No dramas and easy to change over your old number of you want to.
I was alittle worried as they use Vodafone (have use Vodafone many times for phone and internet,never again)but this seems to work well
Highly recommend.
3 plus months now,, love the fact I do have to top up and thre is a great app with easy to use dashboard.

Brought simcard on line two weeks ago ,and still waiting for delivery ,have rung Kogan with little or no result ,have checked post office nothing ,47 11 stores haven't got any sim cards ,I'm beginning to wonder if I have bought into a scam for $99 buyer beware

Their service is utter rubbish. Virtually no coverage if area has moved to 5g. Speeds are rubbish. I purchased 2 vouchers for kids as presents, oh expired but no ability to reactivate a voucher after 2 months even though paid for a year. That is bulls#$t!!!!

Kogan has been my provider for four years and it has been great. Very affordable. Mustan was wonderful helping me with a problem that turned out to be an issue I had inadvertently created.

You pay $333 upfront for the whole 12 months & what you get is shear frustration. Bought my SIM on 5/2/22. Received on 9/2/22 & still can’t activate it. There is no phone support. The only way you can get support is chat & I have been told to wait 3-5 working days before this SIM is activated. If you need piece of mind & want to avoid frustration then don’t lose your hard earned money. I’ll wait for another 24 hours. If not activated I’ll get refund.

I have never had this many issues EVER
I purchased a phone plan for a year. Both me and each of my family members selected the option that we need a sim. A MONTH later. Nothing has arrived. We contact the team and ask where our sim is. They tell us that none of us selected the sim card option when we all had. It takes another 2 weeks for mine to arrive but my family has yet to receive it in the mail. Now my voucher has expired and they haven’t gotten back to me after a week (I am trying to renew it!!) I still do not have a voucher but I try to activate my sim card with all the details on the package and it says the number is invalid. I have tried possibly 500 times. Sort it out kogan.

The coverage inside my house ceased on around 8 Jan. From internet searching it looked like there was an upgrade in progress. I'm told, after an hour plus of waiting it will be back on 18 Jan. Then it's 21 Jan. Then it's 25 Jan. Now 27 Jan and still not functioning. The support operator can't tell me anything and arranges a call from a supervisor. The supervisor, when they eventually ring, tell me they can't tell me anything as I'm not ringing on a Kogan phone (the one that doesn't work) and to call support and she will send them a message and they will tell me (maybe). I ask for the next level supervisor but shock horror, they will have to call me back. I'm waiting.
They did extend my contract by a month but that is nothing compared with the inconvenience and time I've wasted.

Kogan Mobile is hell !!! Don’t go there!!

I recently bought a Kogan prepaid plan and I had a bit of issue to port my existing phone number from the old provider to Kogan Mobile.

On a numerous occasions I called Kogan Mobile on 1300 056 426, not to mention that the poorest services being provided, but each time of calling, the phone voicemail has been going on and on and the waiting time has normally been around 50 minutes to 1.5 hrs.

Yes, you need to wait around 50 minutes to 1.5 hrs to speak to Kogan Mobile if you are lucky, very very bad experience.

So don’t go there , Kogan is hell

Initially had an issue with my pre-paid plan but this was resolved immediately by the customer service team - on a Sunday too! Thanks Rajen.

Also the yearly plans are much cheaper than any other plan in NZ. Its $330 for the entire year for 15GB/month. That works out to be $27.50/month. I’m paying even less as I purchased during a promotional period. Never had any connection issues either. Would highly recommend for those not locked into a contract.

I'd give zero star if it's an option.
Requested porting on Sat 9am, contacted help center with the useless live chat. they kept giving you formal answer but not having it resolved.
waited another day, live chat staff said the same thing, wait for another hour or two.
it's been two days, on monday 9am, contacted them again, they said would raise a ticket. it may take two days for the transfer. seriously???
ridiculous!!
stay away from this company!!!

I accidentally bought $4.90 12-monthly. James (Reference No. 30429051) is courteous & assisted in changing the 12-monthly plan to a 1-monthly plan. Compliments to James for his services, Patient and Helpfulness. Thank you. Tony

Had issues from the beginning that started with the ordering of a SIM starter kit. It would only get worse when trying to activate online. When that failed, I had to call and the customer service consultant was helpful, but the porting of my number failed. I called back, the port in failed again. Called back, the same happened again. The fourth attempt, the consultant said they’d do something to initiate the port after I confirmed with the outgoing provider that all my details were the same so the port shouldn’t have failed. What this consultant did was literally nothing. I waited for more than 3 hours, then called back and was told the porting request was waiting on my authorisation (despite what the previous consultant said). I did what they asked and it failed again. This consultant was then rude and patronising. Said he’d escalate the problem. I called back again to make a complaint about the previous consultant and the abysmal service I’d received that day and I got the usual scripted apology message read to me at least three times. Totally disgusted with Kogan Mobile. I now have a SIM I need to top up again until Kogan Mobile works out what’s gone wrong and fixes it, and a $140 12 month voucher activated on a number that’s supposed to be temporary until the usually simple process of porting is complete.

I've been using kogan mobile nz for about four months now and it is been extremely good for me, there are slight issues of the reception dropping off in urban areas but nothing that bad, all I do is turn off mobile wifi and turn it back on again and I'm good to go.

I brought the yearly plan of 40 gigabytes per month for about $490 dollars which is good value, "I thought" I was easily able to port my number over and had no issues with that, unlimited phone calls is very good, also unlimited MMS is a great addition; not only that, I can retrieve my missed call messages without paying any extra, unlike the other prepaid plans that are out there.

I'll most probably renew my subscription when its due, hopefully I'll get an even better discount when the time is up.

Kogan mobile is a good provider and I strongly recommend 👌

If 0 stars was an option, Kogan mobile would have none. Purchased SIM card and $250 prepaid data plan early Aug. Arrived in good time, but they have not been able to transfer/port my number from Trustpower and declined to refund, despite not providing a remedy thus not delivering a product IAW the Consumer Guarantees Act. I do not recommend