Easy ordering process, quick delivery and lovely looking shoes. That said, the elasticated buckle broke on them in less than 2 weeks. The customer services team responded very quickly apologising and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more
I ordered these and within 2 days they had arrived. I suffer with Elhers Danlos syndrome which is a connective tissue disorder and find even small walks excruciating and wear out most shoes pretty qui... See more
Lovely shoes and great support team. I ordered for them twice already and I absolutely enjoy both pairs. Cant tell much about the quality yet but they are comfortable to wear, the delivery was very... See more
Company replied
Company details
- #145 of 218 best companies in Shoe shop
Written by the company
KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.
Koi Footwear - Fashion Footwear
Written by the company
- Independent British Brand
- From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.
6 Month Manufacture Warranty
Direct purchases from KOI
All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help.
Contact us at
help@koifootwear.com
Contact info
Manchester, United Kingdom
- 07884199278
- help@koifootwear.com
- www.koifootwear.com
4.2
Great
22k reviews
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This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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You have to return and wait for refund and then reorder to get a different size.
I needed a smaller size and the process of having to return and wait to get the money back and reorder rather than having the option to just get a different size was unusually convoluted for this type of UK company...
28 April 2026
Love my shoes!
21 April 2026
Reply from KOI Footwear
Hi Miss Amy,
Short, sweet, and exactly what we love to hear 😭🖤 We’re so happy you love your new shoes!
Thank you so much for the support, and we hope they keep bringing you lots of fabulous outfit moments ahead ✨
Great shoes so comfortable and…
Great shoes so comfortable and beautiful 100% recommend, very helpful staff and quick replies on email. Love them! The box is also so beautiful and different!
28 April 2026
Reply from KOI Footwear
Hi Denisa,
Thank you so much for such a lovely review 🖤 We’re so happy to hear you found the shoes comfy and beautiful, because that’s the dream combination honestly ✨
It also means a lot to hear our team was helpful and quick to reply. And the box getting its own little shoutout? We love that 😭 We do like making things feel a little extra special from the moment they arrive.
Thank you again for all the love and support. We hope you continue absolutely loving your new pair!
Loved the boots the delivery speed was…
Loved the boots the delivery speed was great and the quality of the product
Thank you
10 April 2026
Reply from KOI Footwear
Hi Kalil,
Thank you so much for the lovely review 🖤 We’re so happy to hear you loved the boots and that the delivery arrived quickly too ✨
Hearing the quality lived up to expectations genuinely means a lot to us. Thank you again for all the support, and we hope your new boots get plenty of fabulous outings ahead!
I love everything about them
I love everything about them! From the product I purchased down to how it was delivered to me! My package was well secured.
8 August 2025
Reply from KOI Footwear
Hi Charlotte,
This is so lovely to hear 🖤 We’re absolutely thrilled that you loved everything from the product itself right down to the delivery experience ✨
We always want your order to arrive safely and feeling a little special, so hearing the packaging was secure and everything arrived perfectly genuinely makes our day . Thank you so much for all the love and support!
Straightforward details
Straightforward details. Amazing sizings. True sizings. Beautiful designs.
23 April 2026
Reply from KOI Footwear
Hi Nur,
Thank you so much for the lovely review 🖤 We’re so happy to hear the sizing worked perfectly for you and that everything felt clear and straightforward from the start ✨
True sizing and beautiful designs is exactly the combo we aim for, so this genuinely means a lot to us. Thank you again for all the support!
If you are in the US don’t even bother
It took three weeks to get to me because they didn’t hand it over to the company til I emailed and on whatsapp they were very unprofessional. They said it most likely was not getting to me. So I felt helpless but after a bad review they sent it out. Of course it was shipped in a polymer bag so the box was completely destroyed. My last ever purchase with this company.
20 April 2026
Reply from KOI Footwear
Hi Bridget,
We’re sorry to hear you were disappointed with your experience.
We do want to clarify that our team had already been actively working with you on a solution prior to your review being posted. Throughout the process, we communicated openly and honestly regarding the tariff-related delays affecting US deliveries at the time, and the shipment was already in progress while waiting for FedEx tracking systems to update and process the parcel within their network.
While we understand the delay was frustrating, our customer service agent worked directly with you to help resolve the situation as quickly as possible, including arranging an additional pair at no charge.
We’d also like to note that our orders are shipped in protective bubble-lined mailers designed to help safeguard the packaging during transit, though unfortunately damage can still occasionally occur while in the hands of the carrier.
We always aim to provide thoughtful, human, and respectful support. We can only apologise if you did not feel this was the case.
Best wishes KOI
My new cowboy boots are a hit
My new cowboy boots are a hit. They're comfortable to wear despite having a pointed toe, they feel great, and they look great on me. I was worried that the upper part of the leg on the boot might be too wide but they weren't so I was stoked. They look great with pants tucked into the boot. And I love the dual skeleton design!
17 April 2026
Reply from KOI Footwear
Hi Fender,
Okay, these boots clearly understood the assignment 😭🖤 We’re so happy to hear your new cowboy boots are a hit and that they delivered on comfort and style, because pointed toes can sometimes be a little suspicious at first glance ✨
We also love hearing the calf fit worked out perfectly for you, and honestly, pants tucked into cowboy boots is such a power move. The dual skeleton design is getting its moment too. Elite taste.
Thank you so much for the amazing review, and we hope your new boots continue turning heads everywhere you stomp!
No shipping information
Custom service was really nice when I tried to change the size of the shoe cause I got it wrong, but I haven't received my item yet and haven't received any other form of a shipping notification, on the website it just says confirmed no additional information.
24 April 2026
Gorgeous
Beautiful shoes! Only complaint is that they don’t zip up all the way because I have thick calves, but they fit otherwise. I also never got an email that they shipped but whatever. Looks exactly as displayed online.
23 April 2026
Reply from KOI Footwear
Hi Oliver,
Thank you so much for the honest and lovely review 🖤 We’re really happy to hear you loved the look of the shoes and that they matched what you saw online ✨
We also appreciate the feedback about the calf fit and shipping email updates. We know finding the perfect boot fit can be a little tricky sometimes, especially with different calf shapes and styles, so we truly appreciate you sharing your experience.
That said, we’re so glad you still found them gorgeous overall, and we hope they continue serving looks exactly as intended
Once again I received a good quality…
Once again I received a good quality pair of shoes. My daughter loves them!
16 April 2026
Reply from KOI Footwear
Hi Kim,
Thank you so much for the lovely review 🖤 We’re so happy to hear your latest pair lived up to expectations once again, and even happier knowing your daughter loves them ✨
Nothing makes us smile more than seeing KOI shoes become favourites in someone’s collection. Thank you again for all the continued support!
Bad quality
I’m very disappointed with these shoes. As soon as I opened the package, there was a very strong plastic smell. The shoes also appear to be made with very cheap plastic materials and feel very low quality compared to what was advertised. The product does not meet my expectations or acceptable quality standards. DO NOT BUY!
21 April 2026
Reply from KOI Footwear
Hi Queen,
We’re sorry to hear the product did not meet your expectations.
We’d like to clarify that this style is intentionally made using high-quality vegan leather materials rather than animal leather. Vegan materials can sometimes have a different scent when first unpackaged, particularly after being sealed during international transit, but this usually dissipates after the shoes have had time to air out.
This is also one of our best-selling styles, and the feedback we typically receive highlights the comfort, construction, and overall quality of the design. That said, we understand preferences can vary from person to person.
If the item is not right for you, our team is of course happy to assist with a return in line with our return policy.
KOI
Superb cowboy boots
As always, easy to order from with quick delivery. The products were high quality - the Broken Confessions cowboy boots are literally one of the comfiest pairs of shoes I own
14 April 2026
Reply from KOI Footwear
Hi Bex,
Thank you so much for the amazing review 🖤 We’re thrilled to hear your experience was smooth from ordering to delivery, and honestly… hearing the Broken Confessions cowboy boots are one of the comfiest pairs you own is elite feedback ✨
Cowboy boots that look good and don’t destroy your feet feel like a tiny miracle, so we’re so happy they’ve earned a top spot in your collection. Thank you again for all the love and support!
Reply from KOI Footwear
Hi Eva,
Thank you so much for the lovely review 🖤 We’re so happy to hear your package arrived quickly and everything went smoothly ✨
Nothing better than a speedy delivery bringing cute shoes to your doorstep 😌 Thanks again for the support!
Brilliant.
Delivery was swift, clear and polite. I love the shoes and well worth the price. They are comfortable and true-to-size (UK 8 were ordered) Heels also do not feel unnatural to walk in. Overall fantastic.
20 April 2026
Reply from KOI Footwear
Hi Gabriella,
Thank you so much for the brilliant review 🖤 We’re so happy to hear everything from the delivery experience to the fit and comfort of the shoes lived up to expectations ✨
Honestly, hearing that the heels felt natural to walk in feels like a huge win, because cute shoes should not feel like a survival challenge. We’re thrilled they fit true-to-size and felt worth every penny.
Thank you again for all the love and support. We hope your new pair takes you everywhere fabulously!
Easy make an order on site
Easy make an order on site. Great costumer service, replying emails on every step of the order. Excellent quality on the materials. details. Fast delivery considering living in Portugal.
21 April 2026
Reply from KOI Footwear
Hi Paulo,
Thank you so much for the lovely review 🖤 We’re so happy to hear the ordering process felt easy and smooth, and that our customer service team kept you updated every step of the way ✨
It’s also wonderful to hear you loved the quality, materials, and little details of the shoes. And honestly, speedy delivery all the way to Portugal deserves a tiny celebration too 😭
Thank you again for all the support, and we hope you continue loving your new pair!
Beautiful shoes
Beautiful shoes, love the style and the uniqueness. So happy with my purchase
21 April 2026
Reply from KOI Footwear
Hi V.C,
Thank you so much for the lovely review 🖤 We’re so happy to hear you’re loving the style and uniqueness of your new shoes ✨
Creating pieces that feel a little different and expressive is such a huge part of KOI, so this honestly means a lot to us. We’re thrilled you’re happy with your purchase, and we hope your new shoes keep turning heads everywhere they go 😌
My daughter loves the shoes.
14 April 2026
Reply from KOI Footwear
Hi VF,
This is so lovely to hear 🖤 We’re so happy your daughter loves her new shoes! Honestly, there’s nothing better than seeing a pair find their perfect owner ✨
Thank you so much for the support, and we hope her new favourites bring lots of joy, confidence, and fabulous outfits along the way!
Reply from KOI Footwear
Hi Jasmin,
Thank you so much for the lovely review 🖤 We’re so happy to hear everything arrived quickly and that you’re loving the quality and look of the shoes ✨
Honestly, fast delivery and amazing shoes is the kind of duo we always aim for 😌 Thanks again for the support, and we hope you absolutely love wearing them!
Totally obsessed
Totally obsessed with all of their shoes!! I don't own a pair of shoes that isn't Koi! They're the definition of comfort and style.
20 April 2026
Reply from KOI Footwear
Hi Holly,
Okay but a wardrobe made entirely of KOI shoes? That’s commitment at the highest level and we are absolutely obsessed with you too 🖤
Thank you so much for all the love and support. Hearing that our shoes are your definition of comfort and style honestly means everything to us ✨ We hope your KOI collection continues growing in the most gloriously chaotic way possible.
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