While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My large picnic mat has shrunk around the edges, causing it to bunch up and sit unevenly on the ground. The whole surface area of the mat is unable to be used and makes it very difficult for my baby t... See more

Rated 1 out of 5 stars

Poor Quality and Poor Service been waiting over 3 weeks for my order and they said it's because i ordered at peak and when I made a complaint all of a sudden it appeared as sent, Lazy Service not wort... See more

Rated 2 out of 5 stars

Ordered a small lunch bag for $22.95 and expected it to be stunning for that price! It’s so thin, no insulation and the handles are so thin. It was so tightly packaged the cover on it making it look l... See more

Rated 1 out of 5 stars

I don’t know about anyone else but the packaging was horrible. In addition the quality of the product is terrible. Personally I would not purchase from there again. It’s super thin and feels very chea... See more

Company details

  1. Music shop

Information provided by various external sources

Hire industry leading session musicians and music producers remotely to work on your music. The UK's first online recording studio gives you unique access to award winning talent. Using our platform you can easily find and work with professional musicians and studio professionals for a fraction of the price of typical recording sessions. We vet all of our members to ensure quality of work, and all payments and work are 100% protected by the Kollab quality guarantee.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed customer

My large picnic mat has shrunk around the edges, causing it to bunch up and sit unevenly on the ground. The whole surface area of the mat is unable to be used and makes it very difficult for my baby to enjoy crawling on the ground outside. When speaking to Kollab customer service, they offered me a 30% off discount to re-purchase a new mat which I personally feel is not good enough as the product I was provided is faulty. They said they are unable to facilitate an exchange as my product has lapsed their 3 month warranty. Disappointed to say the least especially considering the price point.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor Quality and Poor Service been…

Poor Quality and Poor Service been waiting over 3 weeks for my order and they said it's because i ordered at peak and when I made a complaint all of a sudden it appeared as sent, Lazy Service not worth buying for these guys. Orders from other companies over east don't weeks to get here in the West.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

I don’t know about anyone else but the packaging was horrible. In addition the quality of the product is terrible. Personally I would not purchase from there again. It’s super thin and feels very cheap for the price I paid.

12 December 2024
Unprompted review
Rated 2 out of 5 stars

Not worth the price unfortunately

Ordered a small lunch bag for $22.95 and expected it to be stunning for that price! It’s so thin, no insulation and the handles are so thin. It was so tightly packaged the cover on it making it look like a newly bought gift was damaged so it looks too embarrassing to even gift! Kmart sell better quality for $5, where I’ll be headed tomorrow

5 December 2024
Unprompted review
Rated 1 out of 5 stars

Don't order from this company it took…

Don't order from this company it took them days to email me to actually tell me they were out of stock of the picnic rug and they only wanted to offer me a discounted rate (which was actually more) on another rug after i complained that their stock online shouldnt match the warehouse. They tried charging me twice for shipping, which they ended up saying it was their error which is understandable but they said their discounted rate was based on the sale price I paid for the rug, which doesn't make sense work this out...

I paid $82.92 for my order with shipping and they couldn't fulfil that order. They then wanted to then charge me an extra $53.98 for the fringed mat. That's a total of $136.9, if I take off the double shipping charges, otherwise it was more but they're saying they offered it at a discounted rate... I can go online right now and order this rug with a discount code and get it for $120.91. How on earth were they offering me a discounted rate... go figure! Extremely unprofessional and just say they were offering a discounted which off the sale price, which doesn't make any sense at all.

Stay clear and go elsewhere!

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Here come the drums!

I used Kollab for drums and keys on one of my tracks. I sent over a rough demo with basic drum machine and keys and a version with them removed. Kollab recommended the best musicians for the style.

I went ahead with the drums first and didn’t really know what to expect. I was amazed with what i received back. Not only was the playing perfect, but also a slew of new and creative approaches to different parts of the track which changed the vibe in a great way! But that wasn’t all- the recording was unbelievable, used an 18 mic setup all preprocessed with analogue pre-amps EQs and compressors. The drums were delivered via 18 separate audio files and reference mix levels for volume and panning, as well as a list of all outboard processing used and even a picture of the studio, kit and microphone setup.

I will definitely be using again!

15 December 2021
Unprompted review
Rated 5 out of 5 stars

A big thank you!

A big thank you!
Great service. Good communication. Great vocalist. Professional work!
Andy and Andrew ensured the work was completed to my expectation.
I would use these guys again for sure. Alain Amouyal

25 May 2020
Unprompted review
Rated 5 out of 5 stars

professional result!

Andy, Aubrey and Josiah did everything I asked for plus a bit more, and delivered a professional sounding track. I like the fact they took my song idea and interpreted and produced it in a convincing style with conviction. I am well pleased with the result and I am thinking of using them again.

17 April 2020
Unprompted review
Rated 5 out of 5 stars

What an excellent experience!

What an excellent experience! Dan Hawkins (bassist) promptly delivered three takes along with both D.I. and Amp mixes--so six tracks in total. I didn't even have to line it up, just plug and play. Best of all, he followed my notes to a T and gave me exactly what I was looking for--some smooth, funky bass! Dan's the Man!!

14 October 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The guys at kollab answered all my queries promptly, and put me at ease. I had direct contact with my producer, who was also an excellent communicator. I was very pleased with the final product. My song was produced to my specifications, and the arrangement and vocals were excellent. Very happy with the whole process, and I will be using kollab again.

29 August 2019
Unprompted review
Rated 5 out of 5 stars

Thanks so much to Josiah for once…

Thanks so much to Josiah for once again excellent lead Vocals and Backing Vocals . He has again brought the song to life in a fantastic way . The producer has mixed it as a Duet and Josiahs Vocals are Awesome 👏🏼 😎Great and professional service 👍🏽Fola Ajanlekoko

18 June 2019
Unprompted review
Rated 5 out of 5 stars

Top session players on your record...

I used Kollab for my new record, which will be released in September this year. I'd recorded the rest of the tracks just before Christmas 2018 but then realised I needed an actual cello on three of the tracks.

On Boxing Day I used Kollab and found the site really easy to navigate. I located a session player called Louise Dearsley and enquired about using her on my songs.

Despite it being the festive period, I liaised with Louise via Mark at Kollab. We then agreed on an extremely reasonable/competitive price. I set out my exact requirements (i.e. I wanted the parts recorded in 24bit 96khz, ensuring they matched the recording quality of the other parts).

I received my parts on time (I had an extremely tight turnaround) and the recording was to an excellent standard, in terms of playing ability and engineering quality. Louise even provided three slightly different takes and extra harmony lines for the songs, giving me the ability to pick the takes I wanted and include her ideas in my compositions. This was added value and in line with the excellent service I received.

My only (slight) negative is that you always have to liaise via Kollab, rather than having direct access to the session player(s). However, I understand the attraction to this business model from a session musician's perspective. And given the excellent service I received from Mark/Andy, this was only a small issue for me.

I thoroughly recommend this service and intend to use it on any future projects.

Thanks to all involved.

11 April 2019
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Great track, great experience! They fulfilled my artistic vision and the quality exceeded my expectations!

26 February 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look