Komplett Reviews 

I feel disappointed with Komplett and its handling of the Playstation 5 release. I pre-ordered my PS5 in early september of 2020 at the same date when the Playstation 5 was first revealed. What I didn't know then was that Komplett had given people the ability to pre-order the PS5 over a year before it was even revealed. Which means they were promising people something waaay before they even knew about the availability of the console. If I had known that the pre-order had been available over a year before other retailers I would never had ordered from Komplett.
Now it's end of April 2021 and the expected delivery date has recently been updated to 31st of december..

ITS BEEN WEEKS I HAVENT GOT MY ORDER AND CANCELED!
I SELECTED DELIVERY FROM BUDBEE TO HOME DELIVERY ITS BEEN MORE THEN WEEKS AND AFTER THAT THEY TOLD ME MY ORDER CANCELED FROM DELIVERY. THEY SAID ITS NOT LOCATED AT THEIR TERMINAL! THEY ARE SUSPECTED THAT ITS BEEN WRONG SORTED!! THEIR CUSTOMER SERVICE TOO SLOW! THEY ARE SAYING THAT THEIR CHAT IS OPEN EVEYDAY BUT ITS NOT AND ALSO PHONE IS NOT ANSWERING! I DID SECOND TIME THIS MISTAKE TO SHOPED FROM THEM ! AVOID FROM THEM !

Great, shipping, service, return policy, never had a problem that couldn't be fixed. Thank you Komplett

Ordered a laptop in November 2020, when I got it it was shipped without any packaging and the laptop had multiple issues (most likely due to it being shipped in nothing but a box, very prone to being thrown around when shipped). I contacted customer service and asked for a replacement but since it was built to order they were unable to do that and I had to place a new order.

I waited 3 weeks for them to send me packaging since "if the item is damaged on the way back it's my fault", I finally got the box (after mailing them about it again) only to find it do be empty. I contacted them again but a week later enough is enough and I shipped the computer back just like they shipped it to me, without any packaging.

I waited another month before I even got my money back so I would be able to order a new laptop, and I specifically told them to DOUBLE CHECK that it wll be sent WITH packaging this time since I am moving abroad in February 2021 and won't be able to wait another three months for a new laptop, again.

I recieved my package only to find it with no packaging, AGAIN.

It's been THREE MONTHS for a return and replacement, only to get it back with the same issue. They specifically told me they would double check and note in my order that it needs to be shipped with packaging, yet it was oly a box and the laptop has been thrown around AGAIN. The box was even dented on the outside, so I know for sure it has not been handled with care.

I am extremely upset and stressed since I bought this for my studies abroad, I thought buying a laptop 4 months in advance would be enough time, turns out I might not even be getting a laptop in time at this rate.

I ordered something for my son on 26th Dec. They sent via Budbee who misorted it on 30th december and then said they had lost it a week later. Then Komplett said this was unacceptable and re-ordered it for me. I have chased it as they did not deliver and have been told it is out of stock and may come back on 29th january. Do not shop with Komplett...

I ordered videocard on September 17, 2020. Couple minutes after sales start.
Today is january 4.
It says it will be available on March 6, lol.
Funny thing is - i've seen a lot of people bought the same card from that exact store with much later order dates. Literally seen the receipts.
Meaning they do sell to some customers. No idea why not me - i suspect because i did not pay in advance, it's one of the payment options. Don't deal with those guys, they're terrible.

I have to admit, this is probably the worst service I've received to date from an online hardware store.

And the customer support is non-existing, I mean - really non-existing.

Ordered two items, 1 was delivered another one wasent. I directly contacted the customer support by mail, since the chat/phone support was closed.

Order made 20th of November
Case created 24th of November
Had a chat session in between here, where I was promised they'd send the item, nothing.
First response by mail 1st of December with a promise they would send the missing item again.
7th of December I wrote Komplett.se again if I should order the item, since it's pretty crucial with this specific item (lights for my sons bike). - No response.
14th's of December I wrote Komplett.se again almost a month since the order was made.
15th's I get a respons from Komplett.se to take a picture of the package?

I mean, amazing service, and yes very ironic in the conclusion obviously. I'd never recommend this store again, as in never. Go with a smaller shop that actually cares for their customers and not just about making money by not delivering the products you've ordered and payed for.

So far so good. Got shipped in 2 days. Haven't faced any problem.

Ordered from them, and got promised delivery in 2 to 3 days. When after 2 days my order hadnt been processed I wrote in and found out that there would be up to a 3 days delay. Not specific if it was for delivery or processing. Could have gotten that information sooner or in check out. I didnt want to rely on them more and wait so I cancelled there order. But got a speedy refund.

I bought a PC using pay later (6months) option which costed 300 kr. This was the reason I firstly choose to buy from them a PC. I see later that they transform this service in whatever they want i.e. additionally to flat rate 300 kr they just give you the credit for the 6 months but with a whooping additionally, 8% interest rate per month to be added. This is just stealing. Don't have time to deal with customer complaints and so on so this why I write this review. Would forbid this type of service. The product delivery and even price was ok. Would not buy again from them but if you pay cash I think it can be ok.

Unknown Chinese eBay Store like.

Based on my experience of shopping at Komplett.se, it is not a Swedish store at all. It is like purchasing an item from an unknown eBay store.

Purchased good has a problem. And the return/refund process is difficult and uncomfortable.

According to the given information from CS of Komplett.se, the store is not located in Sweden, Therefore a shipping label cannot be traced until the final destination, And the CS cannot help anything.

If the price is very low like an unknown oversea online store, one may risk it for the price. If the service is like a Swedish online store, one may pay a bit more and expect a quality product and service for the price.

But Komplett provides the same price range as the Swedish stores, but the service is the same as an unknown foreign website. I do not see any point to recommend this store.

The pricing is good but the customer service is absolutely atrocious. They say they will ship in Sweden with the speed of 2 - 3 days, but in 2 days they haven't even sent out the package. In total if this gets sent out on Monday it will have taken 4 days total to get my package from the day ordering, provided it takes 2 days to arrive from when they send it.

No compensation from customer service just a "It is what it is, warehouse is running on overdrive"

So i brought a Rode caster pro and had some issues and they offered a refund and i sent it back.
10 days later im thinking where is my refund so i call them and they say oh yes we sent a credit note but its not us that does the refund its komplett bank , so i call them and they say oh we have not sent the money as we dont have your bank details! well how about use the one i fecking paid you from nob head! What a joke your fast enough to take my money but dont wanna pay me back well then you get this bad review!
Also why they didnt contact me to ask for the details!
Thats the last time i order from you!

Ordered at the end of Friday VND Filter from Peter Mckinnon, delivery was completed on Tuesday. Support Team replying in the chat really fast and providing all information on the delivery.Great job.

Bought a new computer screen, only got one half of the power cable, chatted with customersupport the next morning. "No problem we'll fix it right away, just gonna talk with the sparepart guys and send you a mail when it's sorted." I get home from work and no mail. Called in this time instead. "Oh I don't know what kind of cable it should be, I'll talk with the guys on monday, since they've gone home for the day, (today is friday) and we'll probably send you a new one."
Great, what should've been fixed this morning will have to wait during the weekend and MAYBE be sorted next week.

Super side!!!!!!!!!!

I bought a keyboard, it was nice and I had a good discount.

Bought a premium headphone from them worth nearly 1000 euros, only to find out later that what they delivered was simply an empty box with no product inside. Yes, there was all the packaging but none of the equipment. Contacted support, wasted countless hours, was promised a replacement only to be told weeks later it's not possible anymore. While customer support is generally there to make things right, not theirs. If I were you, I would steer clear of them and make sure to make unboxing videos unless you are delivered an empty box as well.

Super produkter og hurtig levering - to ting der bør gå hånd i hånd jo tak