I have written to Kooding Customer Service 3 or 4 times asking why their payment methods have changed. I don't recognize the three payments that are available and they are certainly not credit cards b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unfortunately cannot give zero stars. They don’t deserve one star since it doesn’t even seem like the business is even running. Surprising since they update the site and instagram. You pay for the pro... See more
Absolutely shocking! As many reviewers here, I wish I'd read about other people's experiences with this company. Order placed in December 2024 still hasn't arrived. No response to my emails. No refund... See more
Almost feels like they are scamming you by not sending the item soon enough. We order expedited shipping and paid extra money but the never got anything from them for past three weeks! Not even a repl... See more
Company details
Information provided by various external sources
Our goal at KOODING is to create a community of fashion, beauty, & lifestyle lovers that thrive on discovering new brands & trends from around the globe.
Contact info
1501 E Orangethorpe Ave., STE 130, 92831, Fullerton, United States
- CustomerService@KOODING.com
- www.kooding.com
1.3
Bad
308 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality and great service.
30 October 2020
If I could I would give a NEGATIVE FIVE…
If I could I would give a NEGATIVE FIVE STAR!!! No free return even though it states so on its website. You have to pay for the return shipping and they also deduct handling fees. Actually they don’t accept any return. They will reject your return application easily if you return more than one time and just say your return is abusive. Just don’t trust this website. They just want your money and didn’t care if you’re satisfied with your orders.
29 October 2020
Unprompted review
Reply from KOODING
Thank you for your feedback.
According to our record, you have purchased 34 items and returned 26 items and only kept items that are non-returnable. You have made returns in every orders you have purchased.
Our abusive return detection system has also detected that you have been creating 8 new accounts to take advantage of free first returns.
This is in violation of our Terms of Use and Return Policy you agreed upon your purchase.
We are sorry for the inconvenience and please let us know if you have any other concerns.
Not Recommended
Warning to those thinking about shopping on this website: Not recommended. Firstly, if something doesn’t fit and they don’t have a size that will fit you, you have to pay a re-shelving fee on top of return shipping yourself. Basically it’s a $10-$12 risk of buying online. They advertise “easy returns”, but it should say “expensive returns”. Furthermore, if you see something you like on this website, you can go to the manufacturer of that item directly and pay significantly less for the exact same product, so there is no reason to shop on this website.
29 October 2020
Reply from KOODING
Thank you for your feedback.
We are sorry you were not satisfied with the return experience.
We provide free, fast, and low cost shipping service to our global customers. This is possible because we cover most of the shipping fees for our customers and we are making returns as easy as possible with small fees.
There are many customers around world, who are facing high shipping and return fee, customer service issue, and language barriers to shop Korean products. KOODING is founded with the mission to help those customers around the world and give access to authentic and high-quality Korean products.
Thank you for your understanding and let us know if you have any other concerns here: https://www.kooding.com/contact-us
Delivery time too tardy for an online…
Delivery time too tardy for an online model compared with global peers like Mr Porter!
27 October 2020
Reply from KOODING
Thank you for your feedback.
We are sorry to hear you were not satisfied with shipping time. Your order experienced delay due to Korean thanksgiving week with all carriers and brands closed for the entire week. This was noted during checkout with new expected ship out date. Your order was processed as soon as brands started the operation and was shipped 2 days earlier than expected shipped out date.
Thank your for your understanding.
Really good items and different up…
Really good items and different up coming brands. Been a fan since beginning. Keep it up!!
26 October 2020
Was worried about size, but it's perfect, and everything came quickly.
I've wanted a bucket hat for some time, seeing various idols wearing them. (EG: BTS Jungkook and OMG Yooa).I ordered the REDHOMME Over Solid Bucket Hat as well as some KF94 face masks. There's no real size information, so I was most concerned the hat wouldn't be big enough. I have a big head and most times even western hats are too small, but I took the chance. Happily, it's perfect. I live in the middle of the US, so expected a long delay, but it came quickly. The masks are better quality than anything I can get in my small town. Thanks Kooding. I will order again.
26 October 2020
Updated review
Revised: Kind and fast customer service
Before the edit: Shipping was slow.
22 October 2020
Reply from KOODING
Thank you for your feedback.
According to our record, your order was shipped 2 days earlier than the expected ship-out date we showed during the checkout. We do however noticed that USPS took longer than usual to deliver the package due to restricted service they are experiencing during COVID-19. We are sorry for the delay from USPS and thank you for your understanding during this difficult time.
Good product and fast delivery
22 October 2020
I like the authenticity of your hats…
I like the authenticity of your hats and very good products I will shop with you all perfect thanks alot
20 October 2020
The largest size was still like a Junior medium
The largest size was still very small, this will not fit moms more just juniors sizes.
16 October 2020
Reply from KOODING
Thank you for the feedback.
We are sorry to hear that the products didn't work for you. We will definitely relay your feedback to the brands. We also provide detailed measurements of each product to help customers choose the right size and product. If you would like to return the products, please reivew our return policy for further information. Thank you and for any further questions, please don’t hesitate to contact us here: https://www.kooding.com/contact-us
One Happy Customer
I love your masks and they came so quickly-in two or three days in the mail!
They are far superior to almost all the other masks I've tried!
I like how the N94 masks are constructed, in that they do not touch your lips, allowing for breathing room. I don't feel 'trapped' when I'm wearing them. I'll buy more!
Thanks so much!
signed,
One Happy Customer!
(Denise-CA)
14 October 2020
Kooding is lucky they have no competitors
Items are priced way over retail cost. Shipping is ridiculously slow. Will let you order and pay for your items, just to tell you they sold out a week later.
13 October 2020
Reply from KOODING
Thank you for your feedback.
Due to COVID-19, all our brands are experiencing delays and unexpected out of stock items. Especially, Korea had 1 week holiday season (Korean Thanksgiving) during the week you placed your order, causing further delays and this was noted during the checkout.
In regards the payment, the pending authorization you may see on your card is removed if your order is not shipped. You will be only charged with correct amount when we ship the items. If you have further question regarding the pending authorization, please contact your bank for more information.
Thank you for your understanding and patience during this difficult time for everyone.
Nice quality accessories
Nice quality knitwear hat. Baseball cap durable and cute. Face makeup items also good quality. Handling time before shipping could have been faster, but since there was no rush I was satisfied.
13 October 2020
Good experience
Check out was easy. Delivery time was good. Items size and quality were as expected.
13 October 2020
Everything went as expected!
3 October 2020
Unprompted review
Singing your praises
products came in good time; they are all very true to advertising. i am very happy.
2 October 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.