Keep asking for more information rather than ask for all relevant documents at start. Links sent that are not appropriate for the lodging of legal documents. Claim to use "top notch" people, sounds... See more
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I signed up to a crypto group claim and am immediately being sent phishing emails, disguised as KP law emails telling me to follow a link and submit photos of my KYC info... the phone number on the em... See more
Company replied
KP Law offer an excellent service, they were able to keep me fully updated throughout my case which made me feel at ease. As I'm not very good with technology they helped me with everything and not... See more
Company replied
A lovely young lady called Georgina rang me to ask further information from me - she was very polite, friendly and knowledgeable, thankyou Georgina 👍😃
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Company details
Written by the company
With innovation, resources, and expertise, we fight for justice for every client. KP Law has one of the most experienced group action and multi-claimant legal teams in England and Wales. At KP Law, we have represented tens of thousands of workers and consumers, and we are used to standing up to large, well-funded organisations. Indeed, with extensive experience in complicated litigation, and all the resources we need, we are ready to go head-to-head with deep-pocket defendants which other law firms shy away from.
Contact info
KP Law Ltd, 2nd Floor, 75 High Holborn , WC1V 6LS, London, United Kingdom
- 0333 038 2411
- feedback@kpl.co.uk
- www.kpl.co.uk
3.2
Average
320 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
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I have found KP Law extremely helpful…
I have found KP Law extremely helpful and they have guided me every step of the way.
Thank you for all of your help.
10 December 2025
Unprompted review
Reply from KP Law
Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with your claim, then please don’t hesitate to get in touch. Thanks again for your support.
There was help all the way very fast to…
There was help all the way very fast to answer emails. I could not have done this without them
21 November 2025
Unprompted review
Reply from KP Law
Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. Thanks again for your support.
I wouldn't bother using this law firm
I wouldn't bother using this law firm. They are tremendously incompetent and a complete waste of time - I used them for a JD Sports date breach where customer's information and details were stolen in a hack. They take almost a year to provide each update and never actually do anything. Stay clear and use someone else who may be able to provide you with some sort of service. I am furious to be honest - You have to jump through hoops providing them this and that information all to be told - Computer says no!! Jokers!!
4 November 2025
Unprompted review
Reply from KP Law
Hello Rhys,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our firm did not meet your expectations.
Data breach claims can be complex and sometimes require detailed information and extended timelines due to the nature of legal proceedings.
We take all concerns seriously and are continuously working to improve our communication and client experience. If you would like to discuss your experience, our client services team would welcome your feedback. To contact us please email client.service@kpl.co.uk or call us on 0333 038 2411.
Does anyone know weather it’s fine to…
Does anyone know weather it’s fine to hand over NI NIUMBER And weather it’s normal
23 October 2025
Unprompted review
Easy sign up process
Easy sign up process, excellent response time …so far so good
11 October 2025
Unprompted review
Reply from KP Law
Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. Thanks again for your support.
Absolutely the worst engagement I have…
Absolutely the worst engagement I have ever experienced.
They call, you miss the call. You call back, to be greeted with a full voicemail inbox and an automatic hangup.
They send an email. You respond to email and attach personal identifying documents. They do not acknowledge receipt of your personal data. Then send you another email asking to confirm your name, age, service...
Not impressed. I have asked them to stop processing my information...
5 October 2025
Unprompted review
Reply from KP Law
Thank you for taking the time to share your experience. We strive to provide a responsive service to all our clients, and we regret that your experience didn’t reflect the standards we aim for.
We are unable to look into your specific matter without further information but your feedback about the communication process is valuable so if you would like to discuss further our client services team would appreciate your time. They are available by email at client.service@kpl.co.uk or telephone on 0333 038 2411.
I clicked on their link on LinkedIn to…
I clicked on their link on LinkedIn to start a hearing loss claim as I'd been in the Army for 22 years. I called them twice, but they didn't call back like they said they would. I then got daily emails stating they'd tried to contact me, which they hadn't. I then answered some questions on one of their emails and then got someone who sounded like they were in a call centre in Africa. I told them I'd be available the next day. Then got another call a few hours later from a call centre about the questionnaires. They're a bit 'chip shop' 'ambulance chaser' types I think. I'll take the claim with a company a bit more professional.
23/12/2025 : These people are relentless. Voicemail messages all the time. They're a bit desperate.
3 October 2025
Unprompted review
Reply from KP Law
Thank you for taking the time to share your experience. It sounds like something went wrong in this process and we're sorry that your experience didn't reflect the standards we aim for, we have looked into this internally to ensure this doesn't happen again.
Your feedback about the communication process is valuable so if you would like to discuss further our client services team would appreciate your time. They are available by email at client.service@kpl.co.uk or telephone on 0333 038 2411.
I thought the experience was good…
I thought the experience was good because you got back straight away to tell me you are going to try and sort it out
28 September 2025
Unprompted review
Reply from KP Law
Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. Thanks again for your support.
Fast efficient company
You did exactly what you said you would fast effective and on the ball you advised me at every stage and paid out when you said
12 September 2024
Unprompted review
Reply from KP Law
Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.
Dixons/Currys Data Breach
Re. Dixons/Currys Data Breach. KP Law did what they said they would do. The asymmetry between the courts and the consumer is too wide and that is why many claims fail. I won't going to Dixons/Currys again, that's for sure.
Thank you KP Law.
3 September 2025
Unprompted review
Reply from KP Law
Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.
Very helpful and comfortable to deal…
Very helpful and comfortable to deal with. Great telephone correspondence and updates given throughout.
18 August 2024
Unprompted review
Reply from KP Law
Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.
Reading all the reviews from many many…
Reading all the reviews from many many unhappy clients I must say I do agree on the 40% extortionate fees plus vat are beyond a reasonable amount despite their reasons to justify this . They have simply told me I have av case to claim then immediately want a review ! You have not yet done anything for me . From all these reviews I’m not putting my hopes up one bit .
29 May 2025
Unprompted review
Reply from KP Law
Thanks for taking the time to leave your feedback, specifically regarding our costs. We operate on a No Win No Fee basis with no hidden costs, meaning you won't have to pay a penny if your claim is unsuccessful. We believe that access to professional legal advice is an essential right. But concerns about the cost of making a claim can stop people from appointing a solicitor. At KP Law, we don’t take on a case unless we believe we can win, and we are so confident in this that our clients don’t pay us a penny unless we succeed. Without these charges, we wouldn't be able to facilitate the outcomes many of our clients receive.
If you have any questions or recommendations on how we can improve, please contact our client services team at client.service@kpl.co.uk or call us on 0333 038 2411 to discuss your case. We truly value your feedback and would like to speak to you about your concerns.
Scam likely to cost money
Simple sign up but vague charges … 40% plus vat plus expenses…. Expenses likely to be more than the value professional scammers at their best
6 May 2025
Unprompted review
Reply from KP Law
Thanks for taking the time to leave your feedback, specifically regarding our costs. We operate on a No Win No Fee basis with no hidden costs, meaning you won't have to pay a penny if your claim is unsuccessful. Our charges are set out in your Damage-Based Agreement, which clients sign when joining the claim.
We believe that Access to professional legal advice is an essential right. But concerns about the cost of making a claim can stop people from appointing a solicitor. At KP Law, we don’t take on a case unless we believe we can win, and we are so confident in this that our clients don’t pay us a penny unless we succeed. Without these charges, we wouldn't be able to facilitate the outcomes many of our clients receive.
If you have any questions, please contact our client services team at client.service@kpl.co.uk or call us on 0333 038 2411 to discuss your case. We truly value your feedback and would like to speak to you about your concerns.
KP Law dropped the case
KP Law were asked to represent me in a data breach case. They sent some documents over late Friday and then by Monday morning said they weren't moving forward with the case cause it was too late to process the documents, despite only sending them days before!
They also don't return calls despite me requesting a callback by both phone and email
Would never use this dodgy company again
21 April 2025
Unprompted review
5 years and no further forward!
5 years ago I stupidly joined the Mercedes class claim for diesel emissions with Keller Lenkner (who i have today discovered were taken over by KP Law). I have received possibility 4 maybe 5 emails in all that time, three of them asking me to re-send the information they had already had. no communication now for approximately a year, and no notice that the firm had been sold, or what is happening with the claim. I have submitted a complaint today and plan to pursue with the legal ombudsman and SRA too. The extremely poor practice I have seen makes me seriously doubt the legitimacy of any of the "good" reviews I've seen on here!
15 April 2025
Unprompted review
Reply from KP Law
Thanks for taking the time to leave your feedback. We understand that it can be frustrating but legal claims can often take months, if not years, and there are often long periods of time, while we are wating for a response from the defendant or the courts, when nothing appears to be happening.
The Mercedes claim is still ongoing, and we would like to give you an update. Please contact our client services team at client.service@kpl.co.uk or call us on 0333 038 241. We truly value your feedback and would like to speak to you about your concerns.
My experience was great easy to fill in…
My experience was great easy to fill in and answer questions very straight forward and not a long process at all.
12 April 2025
Unprompted review
Reply from KP Law
Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.
WASTE OF TIME
For five years, this has been a stalemate process. During this time, they have sent ad hoc emails seeking further information. They have had ALL the details of ALL our vehicles, which had already been supplied at the start of the process. As most other reviewers state, this is a waste of time and effort. This week's email was sent from Witnesswise.?? There doesn't seem to be a real 'person' to discuss this with, so I will give up!
12 April 2025
Unprompted review
My Mercedes claim has been going on for…
My Mercedes claim has been going on for 5 years. Last update was 5 months ago with a generic email. Keller Lenkner sold the company to KP Law and left everyone in the lurch. There doesn’t seem to be anyone I can complain to?
7 April 2025
Unprompted review
Reply from KP Law
Thank you for your review. The Mercedes claim is still ongoing, and we would like to give you an update. Please contact our client services team at client.service@kpl.co.uk or call us on 0333 038 241. We truly value your feedback and would like to speak to you about your concerns and complaints.
Still waiting no claim money 5 years…
Still waiting no claim money 5 years later disgusting avoid this frim
26 March 2025
Unprompted review
Reply from KP Law
Thanks for taking the time to leave your feedback. We understand that it can be frustrating but legal claims can often take months, if not years, and there are often long periods of time, while we are wating for a response from the defendant or the courts, when nothing appears to be happening. Please contact our client services team at client.service@kpl.co.uk or call us on 0333 038 2411, to discuss your case. We truly value your feedback and would like to speak to you about your concerns. We look forward to hearing from you.
After 2 years and all my information…
After 2 years and all my information their business modle has changed and no longer are chasing my claim all that hassle collecting paperwork for nothing wasted so much of my time and I had a genuine claim. Now its to late to restart this claim somewhere else. Do not waste your time with a company like this that does not have your best interests at heart. Avoid.
20 March 2024
Unprompted review
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