Kraken Reviews 

Very good app is nice

Had a bit of an issue when it came to selling XRP it wouldnt recognize the fact that i had purchased maybe a glich in the system stuck somewhere or maybe the tablet just taking extra time ! Do not know!

Been waiting for more than 10 days for 2 transactions to be approved, to an address i had already verified and approved, still nothing, no updates or news from team, only contact i finally managed to receive was through the X app Kraken Support, thanks to them.

My withdrawal was frozen for over two weeks with almost no real help from support, until I filed a federal complaint.

It started with a USDT withdrawal to my own Binance wallet that got placed "On Hold" with no explanation. I turned to the live chat bot first, and it was practically useless: it just looped between generic troubleshooting scripts and closing the chat whenever I asked to speak to a human, no matter how I phrased it.

I then opened a support ticket (#22678832), which I was told would be resolved by email within about 5 business days. That deadline came and went with silence. I sent everything they could possibly ask for: a bank statement proving the funds were mine, my address, and my account ID, and still got no real response.

From there I tried every channel I could find. Kraken's official Reddit support account replied quickly each time, but every single reply was the same: "we've escalated this to the team, you'll hear back via email." That happened three separate times over more than a week, with zero actual change. I also posted on X/Twitter tagging their support accounts, again polite, quick acknowledgments, but no resolution.

At that point I stopped waiting on "escalations" and filed a formal complaint with the CFPB (U.S. Consumer Financial Protection Bureau) against Payward Ventures Inc. dba Kraken, with full documentation attached. That complaint is what actually moved things: my withdrawal was resolved within two days of filing it, after more than two weeks of being stuck.

The lesson from this experience: Kraken's social media team responds fast and looks attentive, but that responsiveness didn't translate into an actual resolution until a federal regulator was involved. If you're stuck in a similar hold with no real answers after a reasonable wait, I'd strongly recommend filing a CFPB complaint (or the equivalent in your country) rather than waiting indefinitely on repeated "escalation" messages.

Banks are not bitcoin friendly in cansda

One thing i dont like is to have to trade usdc for usdg

Very simple application with all information i need.

Unacceptable service and handling of customer funds. My account has been restricted for 15 days over a minor deposit. I received an email claiming the issue would be resolved within 7 days, yet here I am on day 15 with no resolution. Their AI support bot is a complete joke and wastes your time instead of offering help. Google lists them as a top-ranked exchange in Canada, but my experience places them at the absolute bottom. Holding user funds without communication is unacceptable—I am seriously questioning whether this app is legitimate or a scam. FINTRAC should intervene and investigate them.

Withdrew $600 and has been in progress for 30 + days and I’ve been trying to contact support and it takes 2 hours to reach an agent

I still cannot withdraw the XRP I purchased. AI bot is no help and i do not know what to do. I cannot find a number to call a real person. Basically Kraken has stolen my first purchase not allowing me to send it to my wallet.

My wire has been on hold for 8 days for a simple wire of 23k back to my sofi bank. I have sent emails and have escalated ticket and still no response. Unacceptable

My account wMy account was blocked for additional checks on September 14th and I should receive an email within 7 days. In the meantime, I had managed to make a payment so now, after 10 days, my account is still not unlocked, the money is "on hold" and cannot be withdrawn until the situation is checked, I made a ticket, still no response. 10 days have passed since then, I talk daily to a robot that obsessively repeats the same message. My first experience in buying cryptocurrencies and the biggest disappointment, I can only hope that I will get my money back.as restricted on 14th September dew to "security reasons" and the account.
L.E - Ticket nr (22825421) I don't know how else to draw your attention or to reach you

Great platform for begggings to learn.

Wonderful platform! The best iv seen in my opinion and i have accounts on a lot of crypto platforms. Smooth and intuitive dashboard plus a very handy ai assistant that is always right there to open any menus or answer any questions . Also some of the lowest fees available or even no fees up to 10k a month if u subscribe to plus feature.. can't beat it and this is just a small piece of what kraken realy has to offer! Daily prize grab for free, stocks and more to explore . If your thinking about what platform you should use for your crypto kraken is definitely a great choice! No complaints at all since iv open the account 5 starts👌

It's straight forward

I started by depositing 2000 dollars and purchased Bitcoin. It was to be sent to my portfolio handler . But when I went to send it after the 7 day hold you locked it yet again with no email given or any word at all . I ran in circles with your chat bot KSI which is effectively a complete waste of time. You lifted the restriction on the ,22 four days shy of a month . You authorized the wallet so I go to send and you restrict my account from sending crypto except this tim you had enough courtesy to let me know that you felt I was being scammed so after 37 days of my entire paycheck being held hostage with zero word and not ONE human being to talk to as to why I was finally able to withdraw back to my own checking account there by not ACCOMPLISHING ANYTHING on this platform except a possible ulcer and definite increase in stress. You customer service is extremely lacking in the service part and your chat bots have no clue of what to handle other than policy . For handling individuals money had it been a substantial amount you would have been speaking with attornies 26 days without a word is just not even caring!!( The ability to speak to a specialist would have definitely eased some stress but email started it email would finish it except for the email was never sent to this day I did not receive the help ticket I supposedly submitted and got zero correspondence from anybody at kraken until the verification process that lasted approximately 2 hours . That is 26 days for a two hour verificationn EXCESSIVE to say the least.

My experience with Kraken has been extremely disappointing.

My account was restricted for several weeks, and during that time I received no clear explanation of what had triggered the restriction, what information was being reviewed, or when I could reasonably expect the issue to be resolved.

I contacted customer support multiple times and was repeatedly told that a specialist would review the case or contact me through my original support ticket. However, weeks passed without a meaningful resolution.

I eventually submitted a formal complaint. Kraken's response was essentially that the delay was part of their "standard account review process" and that the restrictions had been applied in accordance with their Terms of Service. That response did not address my main concern: leaving a verified customer with a restricted account for weeks while providing virtually no substantive information about what is happening.

I understand that financial and cryptocurrency platforms must conduct compliance and security reviews. My problem is not that Kraken performed a review; it is the lack of transparency, communication, and timely customer service during that process.

Based on my experience, I cannot recommend Kraken. When an account involving access to financial assets is restricted, customers deserve clear communication and a reasonable level of support rather than repeated generic responses.

I did a bank transfer in the amount of 2000$ .They tell people that it could take up to 3 days to show in your Kraken account. Many days have gone by and my account reads 0.00$ .Ive reached out to support and get ai and am told a ticket was entered.No response and many days.Im out 2000$ and can not even talk to a real person to get some resolve.At this point I leave messages to refund my account because I do not want to do buisness with this exchange.No response at all is the answer.No one responding to this ticket generated by a non human .Its theft with zero accountability. Stay away from Kraken .This exchange is steeling from people.I gave them screenshots from my bank that say money was send.I have Kraken saying that they did in fact receive MY money yet my account remains 0.00 $ after many days.They are just keeping my money.Please be warned and choose a different exchange.
Kraken has responded to me in lue of this bad review. Now they say it's not theft and I have to respond via social media with the assigned ticket number.Any and all advice from Kraken before the review was just be patient and someone will respond to the ticket.1 week later and no one responded .1 bad review and I have a response but no resolve as of yet.The power of a review is more powerful it seems than the want to treat people with dignity and respect by the Kraken family.More to come.

I had an account and I went on today and the account and money are gone. I have the emails that show my transactions