Krispy Kreme UK Ltd Reviews 

I needed to cancel an order as the event we were taking the doughnuts to had been cancelled.

I have to praise Rebecca in customer services as this was all done in a couple of minutes via email, super quick.

Nothing but praise for Krispy Kreme.

Recently this past year I have been ordering 48 donuts for my children's birthday parties and have always been easy to order, smooth process and of course deliciously received, thank you. One of my order did not receive the smiles and guess what just got my smiles added today by emailing customer service, Rebecca manually added my points, thank you so much!

Just spoke with Rebecca about amending an order for our PTA fundraising event on Friday. She was able to sort it out super quick and has ensured more pupils can purchase a tasty treat! Thank you

Customer service advisor Lynn was very helpful on my concern and dealt with the situation in a timely manner.

I am leaving one star as my order was not delivered all down to dpd
I emailed and when I did not receive a reply I rang customer services an d spoke to Rebecca. She could not have been more helpful apologised and organised both a refund and another delivery as the original order was for a special occasion. Would still use this company again they just need to sort out their deliveries with dpd

Angela from Customer Care dealt with my enquiry (a large corporate order), explained the different processes and savings schemes, and even placed the order over the phone for me. She made it quick, easy, painless, and was very very helpful - thank you!

I spoke to Lynn from Customer care, she was very helpful and solved my complaint very quickly.

My box was damaged in transit and after contacting Krispy Kreme, their helpful customer support advisor Lynn, was able to resolve my issue. She really listed to my complaint and responded very quickly. We came to a solution that I was very satisfied with.

Eloise at Krispy Kreme was fantastic dealing with an issue that I had with delivery (which was for a client). She sorted my issues ultra quick and couldn’t be more helpful. They are a great treat for thanking clients and staff - have used a few times and will now continue moving forward.

Customer service rectified mistake of non delivery for an important event, swiftly and efficiently and ended the stress

I ordered for the birthday donuts and a dozen original glazed. However the delivery man only delivered the 6 birthday donut. I emailed them as soon as I noticed and Angela replied with an apology the following day and gave me an option for a refund or a replacement. I chose a refunded and it was refunded within hours I the same day, which was the fastest and swiftly reply and refunded of any returns or missed order I have ever received and for that matter I give Angela and the team 100 stars if I could. Thank very much Angela.

Overpriced and sooo sweet I couldn't eat half. Tried 3 different flavours and all to sweet to mine and my kids taste.

Spoke to Angela on the phone today who was so helpful and managed to save our order and make sure we had doughnuts for our wedding!
Massive thankyou! Such great customer service!

I had to order a total of 84 dozen boxes for my work sites and Angela from Customer Care was extremely patient, placing all orders, making sure info was correct. She placed the first orders for my 1st site and called back a couple of hours later so I could place the second site. We spent a total of 1hr 40mins on the phone and she maintained a lovely, positive attitude the whole time. Thank you so much Angela :)

Fast replies when having any issues with an order

Rebecca was so helpful and kind when requesting to amend the date of my delivery. Really recommend this service. Can’t wait to enjoy the donuts! thank you so much.

My question was resolved really quickly. Very satisfied. 😄

I have visited KK for a coffee and a chat for 7 years I was there yesterday and the place is disgustingly glass surrounding the seating area is smothered with greasy finger marks The tables are sticky and the whole place needs a clean .The standards have always been very high but the last few days have seen a decline .Time waiting for a coffee is the Liberty Romford goodbye staff will be missed because they always gave good service But management needs reviewing!!!!!!!!

A big thankyou to Angela who was understanding and very helpful in quickly resolving an issue (that was my fault). 1st class customer service !

Rebecca at Krispy Kreme could not have been more helpful - she was so professional and efficient from start to finish- a great example of customer care! Would recommend 1000% - super service & lovely team!