Overall quite good but i have to say the small strap that makes it so you can carry the scooter has no grip and it slips easly causing damage
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great communication with seller Evelyn. It takes some time to get response from email but they do replay.
Company replied
All good but the package was a little bit bad looking and the paint on the handlebar was scratched. And I think I hear something rubbing on the front brake...
Company replied
The scooter came with everything and no damage but did take a while to come to england
Company replied
Company details
Written by the company
Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation. Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support After-sales email: service@kugooescooters.com Kugoo-EU: https://www.kugooescooters.com
Contact info
Segro Logistics Park Aleja katowicka 66 bud A nr 63, 05-830, Nadarzyn, Poland
- +86 15361621293
- service@kugooescooters.com
- www.kugooescooters.com
3.8
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I wrote to support 2 times and there…
I wrote to support 2 times and there not replying its been 5 days my order number FF00827594
20 May 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for any inconvenience caused by the delayed response. We have had our customer service contact you, and please rest assured that we will prioritize assisting you with your issue.
Excellent for driving stable and no…
Excellent for driving stable and no problem with steep climbing i can recommend this. Timo
25 May 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your wonderful review! We are delighted that Kukriin scooters have brought joy to your family. Please feel free to message us if you need any assistance. Keep riding!
Very good customer service very helpful
Very good customer service very helpful
25 May 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your positive feedback! We are delighted that you had a satisfactory experience with the Kukriin scooter. Our customer service team is always ready to assist you. Happy riding!
Very good transport and good things
23 May 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for choosing Kukriin. We are delighted that our scooters bring convenience and joy to your daily life.
The WhatsApp Support ist amazing
The WhatsApp Support ist amazing, always replying the same day. There was some trouble with the shipment, but with the good Support via WhatsApp, everything went well in the end! 👍🏼
22 May 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for taking the time to leave a positive review for your Kukriin scooter. We are delighted that the product met your expectations. Your feedback motivates us to maintain high quality and service. Please feel free to contact us with any questions or suggestions. We wish you a safe and enjoyable ride!
Very helpful and honest!
Very helpful and honest!! I’m very happy with the customer service that has been offered!! Definitely a helping hand you can count on !!
17 May 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you so much for supporting Kukirin. We are delighted that our scooters bring convenience and joy to your daily life. Please be careful and enjoy your ride!
hello i ordered the g2 my question is…
hello i ordered the g2 my question is is the g2 even in stock.The shipment didnt even arrived yet. please respond as fast as you can.
Order No. FF00852921
21 May 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your message. First of all, we sincerely apologize for not having received your order yet. We understand this may have caused you inconvenience, and we are deeply sorry for that. Please rest assured that our customer service team has contacted you directly as soon as possible to assist in resolving your issue. They will verify your order status and provide you with timely feedback.
Hi everyone 🙌 …. Thank you so much
Hi everyone 🙌. I bought a Kukirin G3 and it's even more amazing than I expected 👍…the power is top-notch…the product quality…the finish and everything…it's a scooter I highly recommend!!! And the customer service is incredible, they're always attentive and everything arrives perfectly on time. Thank you and I'll recommend it to my friends.🫶🌎
6 May 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you so much for your positive review and support! We are truly grateful. We wish you a pleasant ride every time you use a Kukriin scooter!
This is the best kukirin store to buy
This is the best kukirin store to buy kukirins and parts. Its cheap and fast shipping.
21 May 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for taking the time to leave a positive review for your Kukriin scooter. We are delighted that the product met your expectations. Your feedback motivates us to maintain high quality and service. Please feel free to contact us with any questions or suggestions. We wish you a safe and enjoyable ride!
hello i js oredered the g2 and first i…
hello i js oredered the g2 and first i was sceptical about kugoo but i js orderd it anyways im waiting for my tracking. hope i get it in 3-7 days as it said in the description of the scooter. i will udpate my rewivew after i get the scooter
20 May 2026
Unprompted review
Reply from Kugooescooters
Dear customer,，Thank you for joining the KuKirin family!We hope this scooter will accompany you on many more exciting journeys.
The best company i’ve ever found
The best company i’ve ever found, Trustable and nice customer service, just love it.
19 May 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you so much for your feedback! We will continue to refine the details of our products, and we hope that with every use, you will be even more satisfied.
Good service
Good service. Quick eu delivery in under 7 days and great customer service!
17 May 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your kind review and for sharing your feedback! We will continue to uphold our commitment to quality and service, and we look forward to bringing you even more surprises!
Reply from Kugooescooters
Dear Customer, thank you for your thoughtful feedback! Your affirmation gives us even greater confidence to refine every single detail. Kukirin will continue to strive to live up to the expectations of every user. We also welcome you to share more of your experiences; your suggestions are extremely important to us!
Best service ever
14 May 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, we sincerely thank you for your support and positive feedback! Providing you with a satisfying experience is our greatest joy. We will continue to enhance the quality of our products and services, and we hope that every time you choose Kukirin in the future, you will not be disappointed. We look forward to serving you again!
The scooter is good it came fast enough
The scooter is good it came fast enough
12 May 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, thank you for your recognition and encouragement! Your feedback is incredibly valuable to us. We are committed to continuous improvement—constantly refining the details of our products—in the hope of providing you with an even higher-quality and more reassuring user experience. Should you have any questions, please do not hesitate to contact us; we are always here for you!
Reply from Kugooescooters
Dear Valued Customer, thank you very much for your feedback! Your satisfaction means a great deal to us. We will continue to strive for improvement and innovation, and we hope to bring you even more surprises in the future.
KuKirin service
First of I want to say, Im so
Impressed of how fast they Shipped my eletric e scooter g2 master, It came with absoloute zero problems and the customer service was extremely nice and helpful also.
I am extremely thankful.
13 May 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for taking the time to share your experience! We are truly delighted to receive your positive feedback. We will continue to focus on details and quality, constantly optimizing our products and services.
Reply from Kugooescooters
Dear Customer, thank you very much for your support and positive feedback! Your recognition is a tremendous encouragement to us. Kukirin will continue to strive to enhance both our product quality and service, and we look forward to providing you with an even more satisfying experience in the future.
My package came when it was supposed to…
My package came when it was supposed to come no delays no problems į was worried becausė there is mixed rewievs būt į trusted it and got the scooter faster than i thought and the scooter deivės with no problem
17 April 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for choosing Kukirin and for leaving such a heartwarming review! Your satisfaction is the greatest driving force behind our progress. We will continue to refine our products and services, aiming to ensure that every experience you have with us is one of complete peace of mind and comfort. We invite you to visit us again soon, and we look forward to bringing you even more delightful surprises in the future!
This ítem is not homologated in Spain
This ítem is not homologated in Spain. I'm very frustrated and angry.
28 April 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, we sincerely apologize that your recent shopping experience left you feeling disappointed and inconvenienced; we also fully understand your concerns regarding product certification.
Regarding the certification issues you raised, we would like to clarify that this product currently holds CE certification and complies with relevant EU safety standards. Additionally, select models within our range have obtained Spanish VMP certification, thereby meeting local road-use requirements.
We deeply regret that our communication failed to provide you with a clear understanding of this information. We are committed to continuously refining our product descriptions and service experience to prevent similar situations from occurring in the future. Thank you for your feedback and understanding.
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