After back and forward emailing about parcels I never received Kurt Geiger has eventually offered me a credit note ( e gift card ) to replace items . Yes I’m happy with outcome but that’s been the mo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shoes took too long to arrive. There was a problem with evri and customer service insisted I keep allowing another 48 hours...another...despite my request to refund. On a positive note, customer... See more
Company replied
My order on another goods cannot be completed and money has been deducted from my account past 3days £28.80 by shoeholic klarna. I will appreciate if you can look into this and sort my problem.
Company replied
Company details
Written by the company
Kurt Geiger is the #1 premium footwear brand in the UK, first opening its doors on Bond Street London in 1963. Since the sixties Kurt Geiger has continuously evolved to make covetable fashion-forward footwear and accessories with a unique market position - pairing aspiration with accessibility and attracting a global customer base and a worldwide celebrity following. Chief Creative Officer, Rebecca Farrar-Hockley and her team of specialist shoe and accessory designers lead the creative vision of Kurt Geiger’s owned brands for women, men and children’s lines; Kurt Geiger London, KG, Carvela and Miss KG from the brand’s headquarters on Britton Street, within the design hub of Clerkenwell in London.
Contact info
24 Britton Street, EC1M 5UA , London, United Kingdom
- help@kurtgeiger.com
- www.kurtgeiger.com
3.1
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Kurt Geiger shocking
Parcel was delivered by Evri to my stair door outside in the street, photo was at stair door and it was stolen, Kurt Geiger however said that the parcel was delivered correctly in accordance with Evri delivery procedures even though Evri said that the delivery did fall short of their expected procedures. Won’t be shopping with Kurt Geiger again. 😡
15 November 2025
Unprompted review
Reply from Kurt Geiger
Hi David,
Thank you for sharing your experience with us. We’re really sorry to hear about the issues you’ve faced with your delivery and understand how upsetting this situation must be.
Could you please share the requested order details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
A very disappointing in-store…
A very disappointing in-store experience
I recently visited the Kurt Geiger store to exchange a gift, and unfortunately my experience was extremely disappointing. I was in the store for about half an hour, looking around and clearly needing assistance, yet not a single staff member approached me. There were two sales associates present one younger and one older and neither of them asked if I needed help or even acknowledged me.
What made the situation even worse was that there was another customer in the store who was making a purchase. The staff were extremely attentive to her smiling, chatting, and being very friendly. Meanwhile, they didn’t even look at me. The contrast in treatment was quite shocking and made me feel completely ignored.
When I finally approached them and explained that I needed to exchange a gift, the only response I received was, “We don’t do refunds, we only do exchanges.” There was no effort to help me find something suitable, no suggestion of alternatives, and no friendliness at all. I still couldn’t find anything I wanted, and they didn’t offer a gift card or any solution until I specifically asked for a gift voucher myself. The response was simply, “OK,” given with no conversation, no smile, and an overall feisty and rude attitude.
Overall, the visit felt cold, unwelcoming, and unprofessional. For a brand like Kurt Geiger, I expected much better service. I walked out feeling frustrated and undervalued as a customer. I hope the store improves its customer care going forward.
12 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Sue,
Thank you for sharing your experience, and we’re truly sorry to hear about the disappointing in-store visit. We can completely understand how frustrating it must have been to feel ignored and not receive the level of service you deserve. This is certainly not the experience we want for our customers.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and we appreciate your feedback as we work to improve our service.
Regards,
Team Kurt Geiger
So disappointed in service
So disappointed in the customer service provided by what I thought was a luxury brand. Online order got lost with courier - despite numerous attempts to get an update I only got one returned message saying they would look into it before an automated email over a week later saying I would get a refund. No conversation, no option given to have the order replaced. What a shame the service lets down the brand
12 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Claire,
Thank you for sharing your feedback, and we’re truly sorry to hear about the issues with your online order. We completely understand how frustrating it must be to experience delays and feel that your concerns weren't fully addressed.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this.
Regards,
Team Kurt Geiger
It wasn’t like the picture
It wasn’t like the picture. Was too small. I returned. It is a week and no news from the return.
1 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Bahana,
Thank you for sharing your feedback, and we’re sorry to hear that the item didn’t meet your expectations. We completely understand how frustrating it can be when things don’t match the picture.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update regarding your return.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.
Regards,
Team Kurt Geiger
Poor communication and no delivery yet
I ordered Christmas presents from Kurt Geiger on 2/12/25, which were passed to Evri for delivery shortly afterwards.
Evri's tracking says that they were out for delivery on 6/12/25, but then updated that to say that they couldn't deliver on that date, but would on the next working day (which would have been 8/12/25).
So far, Evri's status has not been updated, and Kurt Geiger's Customer Service has not responded to my Query from 9/12/25 - which, they said, would be actioned within 48 hours.
I want an update to this order now!
11 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Derek,
Thank you for sharing your feedback, and we’re truly sorry for the delays and lack of communication you’ve experienced with your order. We completely understand how frustrating this situation must be, especially with it being for Christmas presents.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update regarding your order.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
Regards,
Team Kurt Geiger
The worst customer experience and…
The worst customer experience and service.
Order placed on the 27th Nov and still nothing 15 days later. It took Kurt Geiger 5 days to respond to my complaint in which they didn’t answer my question and just stipulated it would take up to 28 days to receive a refund. So from point of purchase they suggest up to 43 days before making right.
Bottom line-
Poor customer service, poor delivery service, poor refund process, poor to contact.
****update****
5 days to reply to an email but I put on a public review and it takes only two hours for Kurt Geiger to reply. Your response is also a terrible one with no new information.
11 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Lawrie,
Thank you for your review. We’re really sorry to hear about your experience. I can see that a ticket has already been raised for your query, and a member of our team will review it and get back to you via email soon with further assistance.
Thank you for bringing this to our attention. We appreciate your patience while we work to resolve this for you.
Regards,
Kurt Geiger Team
I placed an order nearly two weeks ago…
I placed an order nearly two weeks ago and it’s still showing as “processing.” The lack of updates and slow customer service has been really disappointing, especially for a high-end brand. Unfortunately, this experience has put me off purchasing directly from them again.
2 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Ellis,
We’re sorry to hear your order is still showing as “processing” that’s not the experience we want for our customers. We’ve asked for a few details so we can review this with our Customer Service team and get clarity on what’s causing the delay.
Thank you for bringing this to our attention. We appreciate your patience while we work to resolve this and provide you with an update via email as soon as possible.
Regards,
Team Kurt Geiger
Please avoid at all costs.
Please avoid at all costs.. one order lost, a refund issued with no offer to send a replacement. So now I have ordered a new product (order 253023004) and this is now stuck at processing with no signs of delivery and no status updates.
The worst service from such a big brand, and the reviews all say the same thing recently... AVOID!!!
10 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Paul,
We’re really sorry to hear about the difficulties you’ve faced with your orders; that’s not the experience we want for our customers. We can see that a ticket has already been raised for your new order, and our Customer Service team will be reaching out soon to assist you further and provide an update.
Thank you for bringing this to our attention
Regards,
The Kurt Geiger.
Disappointed
Promised an e-gift card via email.I never received my order and I need that gift card as promised. It has been over 24 hours. I am highly disappointed. Customer service has completely stopped responding and failed to resolve my complaint.
8 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Lanisha,
Thank you for sharing your feedback with us. We’re truly sorry for the inconvenience caused.
I’ve checked your case, and the gift card refund has already been raised and should be processed very soon. Once it’s completed, a member of our team will reach out to you directly via email with the gift card details.
We really appreciate your patience and understanding during this busy peak period, and we’re committed to resolving this for you as quickly as possible.
Regards,
Team Kurt Geiger
Helpful and friendly online staff.
I was very pleased with the kind help and advice that I was readily and pleasantly given, reassuring me with an order concern that I had.
8 November 2025
Unprompted review
Reply from Kurt Geiger
Hi KikLondon,
Thank you so much for your kind words! We’re delighted to hear that our online team was able to assist you and provide the reassurance you needed. Your feedback means a lot to us, and we’re always here if you need any further help.,
Regards,
Team Kurt Geiger
TERRIBLE SCAM COMPANY
TERRIBLE COMPANY, Please dont buy unless you want to lose your money and product, they neve deliver your package and customer service os jsut awful, they wont pick your call, live chat is a bluff, when i try live chat it says out of working hours however i contact within stated time period, so i lost my money and stuff, will escalate matter to consumer protection authorities, and their robotic reply that tis delivered however i have clearly shwon proof that its not my door, courier has randomly dropped it, still they arent helping out
7 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Salman,
Thank you for sharing your feedback with us.
We have reviewed your ticket and can confirm that your order was delivered by FedEx. The tracking details, proof of delivery, and a delivery image were provided for your reference.
We understand you’ve mentioned that you haven’t received the order, and we’re sorry to hear that. Could you please check with your household members or neighbors to see if they may have collected it on your behalf?
All of this information has also been emailed to you via your ticket. If you need any further assistance, please reply directly to the customer service team through that email.
Regards,
Team Kurt Geiger
No delivery, no communication, no refund…
My items should have been delivered four days ago, but following the initial order confirmation email all I have received from this company are promotional emails. I have reached out repeatedly for customer support (AI followed by a promise of contact) but nothing has been solved. I have no idea if I am getting these items, no idea why my account keeps getting credited then debited again and no idea why I bothered in the first place. These items aren’t cheap, and this service is appalling, do not shop online with this company. Seriously. I know it’s December but I have received better levels of service from Temu.
8 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Sarah,
I truly appreciate you taking the time to share your experience. We understand how disappointing it can be to encounter delays and unclear communication, especially when you’ve placed an order with confidence. This falls short of the standard we aim to deliver, and we sincerely apologize for the inconvenience caused.
We would like to look into this further. Please help us with the details we have requested, and a member of our team will look into this and will reach out to you via email soon.
We appreciate your patience and will do everything we can to make this right.
Kind regards,
Team Kurt Geiger
The exceptional products and African…
The exceptional products and African lady desired outing or call it occasion matching shoes and bags.
I have also recommended it to friends for their forthcoming occasions.
29 November 2025
Unprompted review
Reply from Kurt Geiger
Hi Yetunde, thank you for your lovely review! We’re thrilled our designs have made your occasions extra special and grateful for your recommendations. Regards Team Kurt Geiger
Ready to ship, but still waiting
I placed my order on November 27 and as of December 8, I’ve received no updates beyond the initial confirmation email. I reached out to ask for the status of my order and was only given an automated response saying it has been “ready to ship” since December 2. No real confirmation, no tracking, no human communication. If their processing time is two weeks or longer, that should be clearly stated upfront. The lack of clear communication is disappointing, and based on this experience, I wouldn’t recommend ordering unless you’re prepared for a long wait.
8 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Goldie,
Thank you for sharing your experience with us. We’re truly sorry for the delay and the lack of clear communication, it’s understandable how frustrating this must be. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
We’d like to look into this further and get back to you via email. Could you please help us with the relevant details, so we can investigate and update you promptly? Once we have this information, our Customer Service team will review your case and reach out to you directly via email.
Thank you for your patience while we work to resolve this for you.
Kind regards,
Team Kurt Geiger
There are obvious and repetitive issues…
There are obvious and repetitive issues with KG boots. They seem to fall apart around the year mark, or just over. This is the 2nd pair, the 1st pair was the glue holding the top back heel coming apart, and the 2nd one currently is a crack from one side to the other across the thick sole.
I bought a 3rd pair of KG boots in the sale last week, so I potentially have a 3rd problem that will become apparent in a year. I have to wait to see the manager and see what she says as it may be outside the warranty. I can't afford to pay up to £179 for footwear that self destructs in just over a year
7 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Papsi,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you’ve experienced with your boots, and we completely understand how disappointing this must be, especially after investing in multiple pairs.
We can see that a ticket has already been raised for your query, and our Customer Service team will review the case and reach out to you via email soon. To help us assist you as quickly as possible, please forward your proof of purchase or order details to that same email thread. This will allow our team to advise you further.
Your comments regarding product durability have been noted, and we’ll share this feedback with our quality team. Thank you for bringing this to our attention.
Kind regards,
Team Kurt Geiger
Very disappointed with the quality
I bought a sandal which peeled the very week I wore it on holiday. After wearing it twice on holiday, It's all reaped by the buckles and soul is still intact. It has become unwearable and very bad material. Complete waste of money, it should be off the shelf. I wish I could upload the pictures. The same complaint in most reviews about material quality
26 November 2025
Unprompted review
Reply from Kurt Geiger
Hi LaFunky Akins,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the issue you’ve experienced with your sandals.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
As usual arrived safely and on time 😊
3 November 2025
Unprompted review
Reply from Kurt Geiger
Hi Linda W,
Thank you so much for your lovely review! We're glad to hear your order arrived safely and on time, as always 😊
We appreciate your continued support!
Best regards,
Team Kurt Geiger
I've been a long time customer of Kurt…
I've been a long time customer of Kurt Geiger, I was supposed to receive my order on the 26th November, it's now the 5th of December and the package has gone missing with Evri, I have opened two support tickets with KG and not heard anything, I'm appalled that a reputable brand is treating loyal customers this way.
5 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Kate,
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the delay with your order. We completely understand your disappointment, especially as a long-time customer.
We have now raised this matter further with our team for investigation. You can expect updates regarding your order via email within the next 24 to 48 working hours.
We truly appreciate your patience and understanding as we work to resolve this issue.
Best regards,
Team Kurt Geiger
I have bought a shoe from your…
I have bought a shoe from your Shoeaholics brand behaving scamming website
they have sent it to wring address and wrong person . They dont reply and they dont refund now
are you sure this is your brand
Shoeaholics]
They should be using your brand to get trust more
please investigate this page .that is not normal they dont reply ,
I just have seen your stupid response.
you could not leave my parcel someone who i dont know and never seen before even tough there is a concierge in Building.
you can go away more because i ll move this issue to the court for being a precedent case
4 December 2025
Unprompted review
Reply from Kurt Geiger
Hi Zeynep, thank you for your feedback. We’re sorry if you missed the delivery updates. We can confirm that your order was successfully delivered on 2nd December. As you were not at home at the time, the parcel was handed over to your neighbour for your convenience. We’ve also shared these details with you via your support ticket. If you have any further questions, please don’t hesitate to reach out.
DO NOT buy from Kurt Geiger website
DO NOT buy from Kurt Geiger website. Find your product on Vinted instead. At least you are going to receive your product. I've made a purchase on the 18th of November and I was supposed to receive it (according to them) on the 24th of November. It's the 4th of December and still nothing. I've been in contact with customer service since the 25th of November and apparently the "responsible" team still hasn't figured out why my package is still being processed. I've had to open a claim on Paypal to try to get my money back somehow. Definitely a ridiculously bad experience and will never buy from their website ever again.
18 November 2025
Unprompted review
Reply from Kurt Geiger
Hi Celeste,
Thank you for sharing your feedback. I’m truly sorry to hear about the delay and the frustration this has caused, especially since you placed your order well in advance. This is certainly not the experience we want for our customers.
I can see that a ticket has already been raised for your query, and our customer service team has just sent you an email regarding this matter. Could you please reply to that email thread so we can assist you further and work toward a resolution?
We appreciate your patience and understanding while we review this again and aim to make things right.
Regards,
Team Kurt Geiger
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