Kush Queen Reviews 

54
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers had a great experience with this company. Customers frequently mention that the products are exceptionally high quality, beautifully packaged, and consistently effective for everyday wellness needs. Buyers repeatedly emphasize how much they enjoy the natural ingredients and the wide variety of available choices. Many consumers also appreciate the remarkably fast delivery times and the friendly, accommodating support team available to assist with any questions. Some reviewers were not happy with product advertising, noting that items sometimes looked completely different from online pictures or marketing descriptions. A few other people also felt that certain orders experienced frustrating shipping delays, occasional delivery issues, or damaged goods upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting top tier items like bath bombs and effective... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the top-tier products... See more

Customer service

Customers had positive experiences with customer service, consistently praising the exceptional support team.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the overall speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Kush Queen and all their products. I am a loyal customer and love everything they sell but especially their sleep gummies and bath bombs. Olivia and the entire KQ staff are literally the best in... See more

Company replied

Rated 5 out of 5 stars

The products are as high quality as you can get, the science behind everything is top notch, the bath bombs work! The bath bombs work! I’ll say it again… I’ve given them as gifts for friends and famil... See more

Company replied

Rated 5 out of 5 stars

Ive been into the Melt for awhile now, it works wonders and is all natural ingredients. It keeps those other brands pesky chemicals away from my body. Anyone I share it with immediately feels the dif... See more

Company replied

Rated 5 out of 5 stars

KQ has been my go to for wellness for nearly a decade now. Every single product is high quality and made with great care! You can tell this company is owned by people who actually want to produce grea... See more

Company replied


Company details

  1. Health and beauty shop
  2. Beauty product supplier
  3. Cosmetics shop

Written by the company

PLEASE NOTE: We do not ship to Australia. Customs prohibit the import of hemp products and our site blocks Australian checkouts entirely.
 A fraudulent impersonator site (kushqueensupply.com) has been illegally impersonating our brand and we are actively pursuing removal. ------- At Kush Queen, we believe cannabis is more than a plant, it’s a daily tool for wellness, self-care, and feeling good in your body and mind. With over 140,000 happy customers, we deliver perfected products designed to support sleep, stress, mood, relief, and pleasure. Rooted in legacy, driven by our obsession with the plant, and backed by award-winning formulas, Kush Queen makes products for every body. Trust us to help you elevate your rituals and your life. ------ Email our customer support at support@kushqueen.shop for any assistance! ------ PLEASE NOTE: We do not ship to Australia. Customs prohibit the import of hemp products and our site blocks Australian checkouts entirely.
 A fraudulent impersonator site (kushqueensupply.com) has been illegally impersonating our brand and we are actively pursuing removal.
 To be clear: -The real Kush Queen was founded in California in 2015 and operates exclusively at kushqueen.shop -We have no Australian branch, affiliate, or reseller -We never request payment outside our secure checkout----


Contact info

4.2

Great

TrustScore 4 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(54)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They sell mid

They sell mid, nothing like their pictures advertise

6 March 2026
Unprompted review
Kush Queen logo

Reply from Kush Queen

We strive to make our product photos as accurate as possible to represent what you receive. That said, we're sorry to hear the product didn't meet your expectations!
Please reach out to our support team directly at support@kushqueen.shop . We don't actively monitor this review page, so emailing us is the best way to ensure your concern is seen and addressed promptly.

Rated 2 out of 5 stars

Order #21195718 skywalker og top shelf flower

ordered skywalker og top shelf and all im going to say is the pictures doesn't match what i got. What i got was dry and also for it being supposedly super strong it was very weak bud dont think i will be purchasing from here again

17 February 2026
Unprompted review
Kush Queen logo

Reply from Kush Queen

Thank you for letting us know. We are sorry to hear your experience didn't meet your expectations, and we'd like to address your concerns.
Regarding the dryness, our flower is stored in airtight containers to preserve freshness, so we're surprised to hear this was the case with your order. This is definitely something we'd want to look into further for you.
As for the potency, we want to make sure expectations are set clearly: Skywalker OG is a hemp THCA flower containing compliant, hemp-derived THCA at less than 0.3% delta-9 THC. While it is a full-spectrum product, the experience may differ from cannabis purchased at a dispensary in a legal state, and we always recommend consuming with caution.

We truly want to make this right for you. Since this page is not actively monitored, please reach out directly to our customer support team at support@kushqueen.shop , they are fully equipped to assist with concerns like yours and will make sure you're taken care of. We hope to hear from you soon!

Rated 5 out of 5 stars

Highly Reccomend The THCA Products

I rated this 4 stars before but I gotta change it. They changed it up with these new strain batches. It always gets to my place within a week, and they’ve stepped up their game with shipping too I feel like. The flower that used to be ‘Okay’ is almost exceptional now. HIGHLY reccomend the BBM and Skywalker Og Strains.

21 February 2026
Unprompted review
Kush Queen logo

Reply from Kush Queen

Thank you so much for coming back to update your experience! It means the world that you noticed the improvements we've been working on. We've put a lot of care into sourcing better batches, and hearing that it's showing up in the quality is exactly the feedback we needed.

We're committed to keeping that bar high and making sure every order reaches you quickly and in perfect condition. Thanks again for your loyalty and support!

Rated 5 out of 5 stars

I just got my delivery today and it…

I just got my delivery today and it came within 3-4 days.. very fast shipping! Great company and hopefully I do well on the products I bought! Thanks QUEEN!!!

6 February 2026
Unprompted review
Kush Queen logo

Reply from Kush Queen

So great to hear! We hope you enjoy your gummies, Lynn! If you need any help or have questions in the future, please reach out to us at support@kushqueen.shop 🤗

Rated 5 out of 5 stars

Great Customer service!!

Bought their bigger bag. They used a reputably bad shipping service for my order. Received no updates so I contacted Kush Queen. I was immediately given a ticket for the shipping insurance and was reassured by great customer service, and waited. When it arrived due to delay and poor shipping handling the gummies arrived melted. They shipped me a new replacement!

30 September 2025
Unprompted review
Kush Queen logo

Reply from Kush Queen

Thanks so much for sharing your experience!

Glad we were able to step in quickly and take care of things for you, even with the shipping issues. Melted gummies are never fun, so we’re happy the replacement made it your way without any trouble.

We appreciate your patience and the chance to make it right! Thanks again for hanging in there with us! 🙌

Rated 1 out of 5 stars

Do not trust

Do not trust. Will take your money and not send you anything. It is a scam.

8 November 2025
Unprompted review
Kush Queen logo

Reply from Kush Queen

We’re really sorry to hear you had a frustrating experience with your order.
Our email records show we reached out to confirm your address and sent a replacement, which was delivered on 11/22. 🤗

While we can’t control what happens once a package is in transit, we’re always here and happy to help however we can. If you still need anything or if something isn’t right, please reach out to us at support@kushqueen.shop , we’ll make sure you’re taken care of.

Rated 5 out of 5 stars

Shipping was very fast, great products

Shipping was very fast, product quality is very high and I am excited to try more items from kush queen

21 April 2025
Unprompted review
Kush Queen logo

Reply from Kush Queen

Thank you so much for the wonderful review! We're thrilled to hear you were impressed with the fast shipping and high product quality. We can’t wait for you to try more of our items—exciting things are always on the way! 😊

Rated 1 out of 5 stars

DO NOT TRUST THEM!!

I ordered once and paid full price and they didn't refund or send the product. The about 4 months later, today I got charged $35.45 and I didn't order anything. They just ran my card. That's dishonest! DO NOT TRUST THIS WEBSITE OR BUY ANYTHING FROM THEM!!

22 April 2025
Unprompted review
Kush Queen logo

Reply from Kush Queen

Just to clarify, subscriptions can only be created by customers during the checkout process, our system does not allow us to initiate them on a customer's behalf.

According to our records, the subscription was started by you on February 20th. That said, we promptly cancelled it as soon as you first reached out on May 1st, and we’re happy to have resolved that for you.

Rated 5 out of 5 stars

We love the delta 9's

We love the delta 9's. They help so much with anxiety and pain

2 November 2024
Unprompted review
Kush Queen logo

Reply from Kush Queen

Thank you for the love! 💚 We're so glad our products are helping with your anxiety and pain, exactly why we do what we do. We're honored to be part of your wellness journey!

Rated 1 out of 5 stars

They took my money fast

They took my money. I never received the product

18 December 2024
Unprompted review
Kush Queen logo

Reply from Kush Queen

Hello Allison,
Upon reviewing your email history, we confirmed that your order was delivered within the selected shipping timeframe. Economy Shipping can take up to 8 business days, and your order arrived on business day 6.

Rated 1 out of 5 stars

wholesale customer for 10 years plus

wholesale customer for 10 years plus , after an incredibly frustrating effort to make a larger order and could not get the site to work, this spanned over the month, the I got an incredibly rude email from a Nathan telling me I was not speaking politely enough to him, good lord, BYE Felicia. I ll find a new supplier
Your reply is incredibly condescending and you have tried to minimise my custom to you which spanned well over TEN years
Don't be so sensitive that you can't perform customer interaction effectively .
Woke will make you broke

16 September 2024
Unprompted review
Kush Queen logo

Reply from Kush Queen

We truly appreciate your business over the past 5 years. Our records show our team worked with you through multiple changes. Noting that CBD-related purchases cannot be processed through Square or PayPal, and U.S. federal regulations prevent card use from non-U.S. billing addresses. We did try to accommodate your requests as much as possible.
We’re sorry to see you go and wish you the best.

Rated 5 out of 5 stars

An OG in CBD

Every time I place an order for Kush Queen CBD products I'm proud to support a woman-owned brand that supports marginalized communities. The products are top-quality (and have been since before the CBD-boom) and the customer service/shipping is perfectly communicated and executed.

27 July 2021
Unprompted review
Kush Queen logo

Reply from Kush Queen

Thank you so much for your kind words and continued support! It means the world to us that you recognize our commitment to quality, community, and purpose. We're proud to have you as part of the Kush Queen family! 🛁

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