Kuwait Airways Reviews 

26/NOV/2025 KU302 MUMBAI TO KUWAIT DEP 2.30 ARR 04.35
26/NOV/2025 KU103 KUWAIT TO LHR LONDON DEP 5.20 ARR 10.00

05/01/2026 KU102 LHR LONDON TO KUWAIT DEP 16.35 ARR 00.50
06/01/2026 KU303 KUWAIT TO MUMBAI DEP 01.35 ARR 08.05

I AM REQUESTING ALL THE TRAVELLERS NEVER TO TRAVEL BY CHEATER KUWAIT AIRWAYS IN YOUR LIFETIME.
FIRST THEY SELL THEIR TICKETS GIVING CHEAP RATES WITH ONE STOP FLIGHTS WITH A VERY SHORT BREAK OF 50 MINUTES BETWEEN THE TWO CONNECTING FLIGHTS. WHICH THEY ARE NEVER ABLE TO MANAGE. FIRSTLY THEIR FLIGHTS ARE HAVING DELAYED ARRIVAL AND THAN WE HAVE LESS TIME TO BOARD THE CONNECTING FLIGHT. SO EITHER THEY DENY US BOARDING (AS IN MY CASE) AND SAY THE BOARDING GATES ARE CLOSED. THAN WE HAVE TO GET ACCOMODATED TO THEIR PRE PLANNED LATER FLIGHTS (IE) AFTER 5-6HOURS LATER FLIGHT. THIS IS CLEAR CHEATING/FRAUD BY KUWAIT AIRWAYS TO SELL THEIR FLIGHT TICKETS. FOR THIS DELAY I HAD TO FORFEIT MY CAB BOOKING AMOUNT AND HAD TO BOOK ANOTHER FRESH UBER CAB AFTER REACHING LONDON HEATHROW AIRPORT ON 26/NOV/2025. WHO WILL BEAR THE LOSS INCURRED.
IN MY RETURN JOURNEY ON 5TH JANUARY 2026 WE WERE HARASSED BY THE AIRPORT STAFF AT LONDON AND KUWAIT BY NOT PROVIDING US WHEEL CHAIR ASSITANCE , EVEN THOUGH IT WAS CLEARLY MENTIONED IN MY TICKET BOOKING. WE BOARDED KU102 DEP 15.45 AND LANDED AT KUWAIT ARR 00.56, WE WERE NOT ALLOWED TO BOARD THE CONNECTED FLIGHT KU303 DEP 01.35 AS OUR BAGGAGE WAS ALSO TO BE TRANSFERRED AND WE DID NOT GET WHEEL CHAIR ASSISTANCE, SO WHEN WE REACHED THE BOARDING GATE WE WERE DENIED ENTRY.
THEY (KUWAIT AIRWAYS) THEN BOOKED US ON ETHIHAD AIRWAYS EY652 DEP 04.20 ARR 06.55 TO ABUDHABI, WE HAD TO BOARD CONNECTING FLIGHT EY202 DEP 07.54. AGAIN WE WERE NOT ALLOWED TO BOARD THE FLIGHT AS WE WERE AGAIN NOT PROVIDED WHEEL CHAIR ASSISTANCE ON TIME PLUS OUR BAGGAGE HAD TO BE TRANSFERRED, WHICH WAS NOT POSSIBLE IN A SHORT TIME. WE WERE REDIRECTED TO BOARD A VERY LATE FLIGHT IN THE EVENING BY EY204 DEP 18.00 ARR 22.36. RESULTING IN MULTIPLE DENIED BOARDINGS AND ARRIVAL DELAY OF OVER 16 HOURS.

ALSO NOTE THEY DID NOT LOAD OUR 02 BAGGAGES FROM KUWAIT BY ETIHAD AIRWAYS ALONG WITH MY OTHER 02 BAGGAGE. THEY SAID IT WILL BE DELIVERED BY KU DIRECTLY TO MUMBAI BY SOME OTHER KU FLIGHT. I RECEIVED ON 10/JAN/2026 THE RASHLY, RUTHLESSLY HANDLED AND COMPLETELY DAMAGED BAGGAGE WITHOUT ANY RESPONSIBILITY BY THE AIRWAYS STAFF. WE WERE ASKED BY THE ETIHAD AIRWAYS TO COME TO THE AIRPORT TO RECEIVE THE 02 DAMAGED BAGGAGE. ABSOLUTELY NO COURTESY .

Useless customer service
.they love alcohol..have to do a security again in kuwait where they take away your liquor bottles which you brought from other counties.

Having travelled on many different airlines I found the customer service of the line itself is incompetent, they changed our return date and informed us it was due to technical issues on return , then to find at airport checking the baby wasn't even rescheduled for the flight, a joke counter wouldn't accept it as id we were going to leave 20 month old baby behind on her own in a foreign country while the rest of us returned home 5 adults 2 children, after sorting with airlines baby was allowed on flight on reaching home found my luggage had locks broken into for security check, first time had luggage damaged in my 40 yrs of travel nothing was missing thank goodness, oh and as a elderly lady with back problems booked front row seats fpr leg room which we didn't get adn all of the family got lseats away from each other though the booking was done as group and checked in on line, definitely don't recommend.

Kuwait airways Manager at Islam Abad airport rude and greedy, First and last travel in this Airline

All I wanted to do was add a prepaid bag, which I was told could be done in advance. Instead, I received conflicting information and no real assistance.

Their help desk told me to add the bag at the airport for a much higher cost, despite the fact that their own published policy clearly states that a bag can be added for 40 KWD each way, even on zero-bag fares.

This is a direct contradiction of their own rules and leaves customers confused and unfairly treated. What should have been a simple request became days of stress due to poor communication, inflexibility, and lack of accountability.

Based on this experience, I would not use this airline again and strongly urge the regulator to investigate the fairness of their policies and how customers are actually treated in practice.

I have raised formal complaints and still received no response, no guidance, and no advice on the process. Nothing.

This entire situation is an absolute shambles. The lack of communication, accountability, and basic respect for customers is shocking.

How any company thinks it’s acceptable to treat people this way is beyond me. What should have been a simple request has turned into days of stress and frustration due to complete indifference.

I really just want my money back
How can I trust their safely standards, if they can even add a bag.

Dear Kuwait Airways Customer Relations Team,

I am writing to formally request urgent and immediate assistance regarding my lost baggage while traveling with Kuwait Airways on the route London Heathrow (LHR) – Kuwait – Ahmedabad (AMD).

Airline Reference Number: ZL54RW

I reported the missing baggage immediately upon arrival at Ahmedabad Airport (AMD) and filed a complaint at the airport. Following this, I have made multiple attempts to contact Kuwait Airways via email and phone; however, I have not received any response to date. Additionally, the phone number for the Kuwait Airways AMD office appears to be out of service, leaving me without any means of direct communication.

The Kuwait Airways AMD branch had previously sent me a baggage claim form, which I completed and returned by post as instructed. Despite this, I have still not received any acknowledgment, update, or resolution, which is extremely concerning.

Please note that I have all required documents and supporting information readily available and can provide them immediately upon request. I urgently request that my baggage be located without further delay and delivered to my address in India.

This matter has now reached a critical level of urgency, as the delay and lack of communication have caused significant inconvenience. I kindly request that this case be treated as top priority and that I be contacted as soon as possible with a clear update.

Due to the continued absence of any response, I am also copying and reaching out via all official Kuwait Airways customer support platforms, including customer relations channels and social media. If I do not receive timely assistance or a formal response, I will be compelled to escalate this matter further, including pursuing legal remedies, which I sincerely hope can be avoided.

I am attaching the complaint form 1-2, Baggage information, Receipt, kuwait claim, E-Receipt, Itinerary, PATEL_JEET Confirmation the essential information that you need you may contact me immediately using the details below:

Contact Numbers:
UK: +44 7570 975160
India: +91 93167 69134

I trust Kuwait Airways will address this matter promptly and professionally. I look forward to your urgent response and resolution.

Yours sincerely,
Jeet Patel

Hi I have just returned to UK I travelled on the 17 th December 25.to manila return on the 1 Jan 26 my first flight was late getting to kuwait.so when I arrived there there was a message at the gate flyt delayed.so I waited no one the to help.thats the 2nd flight.to Manila I had already booked a 3 flyt from Manila to cagon de Oro domestic flyt which would leave manila 2 hours after I get there from Kuwait but late again so I rushed to the gate for my 3rd flyt which had gone because Kuwait was late so I was stranded in manila airport all night I then had to pay a lot of money the next day to get to my final destination I also had a tax waiting the day before to pick me up and it had to come back the nex a pick me up again
I am very angry with Kuwait.airways I have flown with the before but this was shocking.dont use this airline company as you will find out how bad your journey will be.

Terrible airline. My wife and children flew with them once - London to Dubai. A power bank that was fine going through Heathrow security was suddenly not fine for the Kuwait to Dubai leg and one of the officers at security confiscated it without discussion.

Shit airlines they changed my flight 3 times.
I bought 2 round tickets london-dhaka-london.
1st two times they changed the time than finally they changed the date i mean they cancel the flight.
I will not suggest someone use this shit airlines.

If your baggage is broken, they won't give any compensation. So don't waste your time in airport for complaining to this dump airlines.

Booked through trip.com
18/12/25 Flight KU678- this plane was for no obvious reason late boarding at DBX and subsequently missed its departure time. We were assured we would make the connection in Kuwait but the plane to Manchester left us and about 15 passengers here. We sat waiting 4 hours on flight KU101 to Heathrow and then BA1380- how do we claim compensation for this poor service? You can't. They dont compensate. Why was the plane allowed to leave knowing that so many of us were arriving before it departed? We were cast out into the airport to fend for ourselves when we were only prepared to pass through.

There was no attempt from Kuwait Airways apart from the bare minimum to help us and it amounted to a flight that left DBX at 00.30 GMT and arrived arrive at MAN at 19.40 GMT- a flight time of over 19 hours.

29/12/25 been told today by trip.com I can have 15 dollars equivalent compensation and now sat back in Kuwait airport where we've just been told the flight to Dubai is delayed. Just pay more for Emirates, this really isn't a functional airline!

My wife and 4 years old daughter ware flying from dhaka today 24/12/2025 at 03.10 flight.
We bought tickets that includes 2* 23 kg per passenger. When my wife went to counter of Kewait air for baggage, the corrupted officer saying, in their system she allowed 32 kg per passenger with one bag. Imagine how difficult situation they created to pay for extra luggage bag. And she had pay for extra suitcases, and had to leave most of the item in the airport. Horrible this bustard Kewait airways. I really recommend not to fly with this low life airline. Please no one fly Kewait air or face this horrible experience.
I know Kewait airlines will not respond my review and any sorry from them. I think British gov should take action for harrresment with British citizens.
Shame Kewait airways from Heathrow to dhaka and dhaka to Heathrow.
Never again with this low level fe airlines

I travel every month for work and I understand that sometimes flight cancellations happen due to genuine operational reasons. My 15 December flight was cancelled due to operational issues, which I accept.
However, what followed clearly shows how poorly Kuwait Airways treats its passengers.
After the cancellation, I requested basic assistance such as a taxi to return home, which was refused by the airline. On 16 December, my rescheduled flight was delayed, and due to this delay I missed my connecting flight from Kuwait City to Amman, which had already departed.
I was then rerouted via Riyadh, and although I eventually reached Amman, my checked-in baggage did not arrive. This caused the maximum inconvenience, as I was on a short international trip with pre-booked plans.
What made the situation worse was the lack of clear communication and false assurances. I was repeatedly told that my baggage would be delivered “tomorrow”, but this kept getting delayed day after day. The baggage was finally delivered only on 19 December, several days later.
While delays and cancellations can occur, the absence of proper support, responsibility, and customer care is unacceptable—especially for passengers who travel frequently.
Based on this experience, I am deeply disappointed with Kuwait Airways’ service standards and would hesitate to recommend this airline unless significant improvements are made in customer handling and baggage management.

Please pray that Kuwait Airways never loses or delays your luggage because, despite promises, they will NEVER reimburse you for essential expenses you will have to face, like buying a shirt after 3 days in 40 degrees!!!! e.g.: KWIKU34798 dated 25/may/2025

Extremely disappointing experience with Kuwait Airways.

Flight from Riyadh to Beirut via Kuwait with a planned 2-hour layover. First flight delayed 1.5 hours. Upon arrival, no gate info and ground staff incorrectly told me my Beirut flight had already departed.

Turns out the flight was boarding in a different terminal. Along with two other passengers, we had to beg for internal transport and literally run through terminals to make it before gate closure.

To make matters worse, my luggage was lost upon arrival in Beirut and is still missing.

This was a complete failure in communication, connection handling, and baggage operations. Very stressful and unacceptable.

More like a scam than airline… I booked a flight long time ago from Delhi to Istanbul via Kuwait with couple of hours stopover. Now they decided to change that flight asking me to stay at the airport for over 24 hours with 3 kids. The customer service is a joke they don’t care about you… I wish they were banned from flying to Europe as this is a third world company.

This airline has likley the worst customer service that I have every dealt in international carrier. They will not respond to your mails. My flight was delayed by more than 24 hours. I was stranded at the the connecting airport. My bagge got delayed by 5 days. Now that I am requesting claim for basic necessities due to the delayed bag, I have not received any response - not even a denial of claim at the minimum.

This is terrible airways. Never buy tickets if you have another transfer to somewhere. Because they changed scheduled as they wish without asking if it is ok or not. Just mail you and say new schedule. I changed my next flight time by paying extra money. But then changed again. Incredibly terrible. I alredy check in my next flight and saw the delayed on the flight screen. Never buy any ticket from this airway. Never ever.

This is the worst airline I have ever dealt with.

Due to serious issues with the initial flight, I missed my connecting flight, which departed without me.

During the transfer, there was a huge queue of around 150 people, with absolutely no organization or assistance from the airline staff.
Some passengers were fainting, yet no medical help was provided. Staff simply ignored the situation.

As a result, I was forced to purchase a new ticket at my own expense, as the airline offered no solution at all — no rebooking, no support, nothing, despite their legal obligations.

What makes this even worse is that no compensation was provided, and the airline has been ignoring my emails completely ever since.
This level of customer service is unacceptable.

I strongly do not recommend this airline.
If something goes wrong, you will be left completely on your own.