Kuwait Airways Reviews 

Book flight from Barcelona to Kathmandu (stop in kuwait) and backwards. They sent us an email that they were delaying the fligh from Katmandu to Kuwait 6 hours, but not the one from kuwait to barcelona. They offered a refund, but what I needed was a flight alternative because 4 weeks before the trip, the other flights were way more expensive than when I bought the flight. I had to pay over 2000€ for a ticket...

Only one flight with stop over in kuwait arriving at Barcelona 2,5 days later was offered. I proposed other options with their own planes, also with stopover but arriving earlier. They never accepted anything.

Whatsapp conversation (what they recommend) was a nightmare. Not answering in hours, but closing the conversation if I spent more that 10 min to answers their super late messages. Modt of theor answers were not relevant. It was so frustrating...

Never again.

My experience with Kuwait Airways has been nothing short of a complete disaster and utterly frustrating from start to finish. It all began with an unexplained 3-hour delay in Madrid on Flight KU134, scheduled for September 29, 2023, which caused us to miss our connecting flight to Bangkok in Kuwait City. Upon arrival in Kuwait City, we were forced to stay overnight in a hotel located in the airport's international zone. Our passports were confiscated, and, to top it off, the alcohol we had purchased at duty-free was also taken away, citing Islamic regulations. We were treated more like prisoners than passengers simply trying to continue their journey.

This delay had severe consequences: we lost our internal flights in Thailand, hotel bookings, and planned excursions, completely derailing and ruining our vacation. The financial and emotional toll was immense, and to date, we have not received appropriate compensation for this ordeal.

But the nightmare didn’t end there. After 15 months of sending dozens of emails to their customer service team, they finally informed me that they would compensate me €600 as mandated by European regulations. They requested my bank details and had me sign a form of acceptance. However, it has now been over a month and a half, and I have yet to see any payment.

Kuwait Airways seems to operate with the sole purpose of exasperating their customers and prolonging the resolution process indefinitely. Instead of addressing issues promptly and professionally, their approach is negligent and, frankly, disrespectful to their passengers.

Kuwait Airways is undoubtedly the most incompetent and disgraceful airline I’ve ever had the misfortune of flying with. If you value your time, money, and sanity, avoid this company at all costs. They treat their customers as if they are insignificant, and anyone choosing to fly with them should be prepared for absolute chaos.

I will never fly with Kuwait Airways again and strongly urge others to steer clear of this airline as well.

Important note: The flight in question was KU134, scheduled on September 29, 2023.

Staff at Dhaka airport were extremely helpful and accomodating on two separate flights, kudos to them!
Also, we had lovely airhostess, who made us feel very comfortable, thanks to her as well.

Terrible service.
Was due to fly Manila to Manchester 2nd December with connection in Kuwait 3rd December.

Was denied boarding for flight in Manila at 22:00 as they decided to cancel/move our connection flight from 3rd December to a time that left Kuwait while we was still in Manila.

Also paid for seat upgrades to Premium Economy direct to Kuwait Airways.
They not responding to complaints email or WhatsApp messages.

Worst airline I’ve ever used

Very bad customer service keep been told the same thing over and over again via WhatsApp. First my suit case was missing for week then when I managed to find it my self item were stolen from my suit case and when In trying make a complaint no wants to know. Avoid at all cost

Absolutely rubbish airline. I cancelled my booking within a few hours due to change of travel plans. Cancellation was confirmed via WhatsApp and I was advised I would receive a full refund after 30 days. 2 months later I am constantly chasing on WhatsApp and email and guess what? Nothing. Customer service is appalling, they keep going round in circles and you get nowhere and still won't receive a refund. Total scam of a company. DO NOT BOOK WITH THIS AIRLINE.

It’s been waiting for use my voucher which they offer me on denied boarding keep calling them and email them they not answering the calls or emails ridicules customer service please do not use them one the worst airline

This is a fraud company and they do not refund after cancellations. I have been chasing them on whatsapp support (they do not even have proper customer support) after they replaced my original itinerary with a connection with 7 hours of layover to which I opted for full refund. They keep telling that they refunded the amount but the amount never showed up in my credit card. Refund process is not automatic and they "claim" that the process takes 30 business days which in reality is forever. Similar reviews exist from many customers which also makes it evident that they do not refund. Never book with this company. It is a nightmare.

Kuwait Airlines officially a Scam airline.
Do not book with Kuwait Airway!

No customer service.
No response to emails.

I booked a flight for my family of 4 persons with Kuwait Airways via GotoGate, travelling from Bangalore to London. Kuwait cancelled the flight just before my travel and offered no alternative flight and I had to book with another flight with premium price. Kuwait has not refunded my money, though it has been more than 2 years and I have called more than thousand times chasing up for my refund. Their responses have been either delayed or completely unhelpful.

It’s extremely frustrating that Kuwait is not showing any seriousness to get my money refunded. I’ve been left with no choice but to take further actions. I urge anyone considering flying with them to think twice

Worst travel experience ever—I will never book with Kuwait Airways or GotoGate again!

London Heathrow Terminal 4 Kuwait Airways colleagues are utterly abominable and disrespectful.specially the old lady from Kenia who act very bad attitude with customers and also her manger.

Good food, unorganised and bad communication. We had to divert from kuwait airport to Istanbul and then to Turkey, and then I was told there's no extra food, there's a 80% chance the the other plane will wait for us. And there was not even clear to the pilot. I had not eaten all day apart from what they served earlier and now we have to travel 3 more hours after being on the plane nearly 8 hours with no food. Flight number 136 to kuwait 1st Oct left from Barcelona to kuwait at 14.55. I would like a full refund as I wasn't fed, my luggage has gone ahead all the way to Thailand. I had to arrange a transit visa. It's messing up my transport to be picked up, and messing up my booking for my room. And now I will be out of pocket and will have to make new arrangements, which can cost me money I cannot afford.

I booked a return flight from Mumbai to Manchester for my sister in economy class. For some inexplicable reason, they gave lugguage allowance of 2 bags on Mumbai to Manchester flight but on return journey only 1 bag of 23 kgs. To make it worse, they dont allow advance purchase of extra luggage at conessional prive that all other airlines do. They expect her to buy baggage allowance for her 2nd bag at the airport through checkin counter which is quite expensive.

Customer service numbers are unresponsive so its just a horrendous experience. Not flying with Kuwait Airlines ever again..

Subject: Kuwait Airways Failure to Support in a Time of Crisis

I am extremely disappointed with the lack of responsiveness and empathy shown by Kuwait Airways regarding my situation. Despite several attempts to reach out (Whatsapp, Email, Twitter), I have been ignored, leaving me with a deep sense of frustration and anger.

I had requested a refund or even a gesture of goodwill for the return tickets of my wife and four children, who had to urgently return home due to a critical health issue involving a close member of my family. While I fully understand that the tickets were non-refundable, the exceptional circumstances called for at least some level of understanding and humanity.

Furthermore, I requested to use one of the unused tickets for additional luggage on my own return trip to France. Once again, I was met with a refusal, despite the ongoing emergency and the considerable cost I’ve already incurred.

The lack of response and the absence of customer care from Kuwait Airways has been shocking, especially from a company that claims to prioritize its customers. Such behavior only damages your reputation and pushes loyal customers to reconsider ever flying with Kuwait Airways again.

I hope this public post serves as a reminder that when a company fails to show empathy and support during difficult times, it affects not only individual experiences but also the brand’s image globally.

Sincerely,
Tarique Latif

poor poor poor,
try to keep you away from this,....

I am extremely disappointed with Kuwait Airlines' customer service. My luggage was damaged on flight RBVQB7 (Complaint #MUCKU10651) over 7 months ago. Despite numerous follow-ups, there has been no resolution. If this issue is not resolved promptly, I will be forced to take legal action. Very dissatisfied with the lack of response.

I am extremely disappointed with Kuwait Airlines' customer service. My luggage was damaged on flight RBVQB7 (Complaint #MUCKU10651) over 7 months ago. Despite numerous follow-ups, there has been no resolution. If this issue is not resolved promptly, I will be forced to take legal action. Very dissatisfied with the lack of response.

Kaushik Kanubhai Sutariya

One of the worst airline from US, please federal government need to check all passengers opinion asap.
They don’t have TSA check, seats are crazy like spirt airlines, not all comfortable. Don’t use this stupid airlines. Stay away.

KU102 - KU105 11/04/2024
DISGRACED WITH THIS AIRLINE. RESCHEDULE MY FLIGHT. ADDED 24 HOURS STAY TRANSIT TIME. ESPECIALLY WITH 2 INFANTS. MY WHOLE FAMILYHOLIDAY WAS RUINED BECAUSE OF THIS INCONSIDERATE AIRLINE SERVICE. 2293400074957