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Company details

  1. Jewellery Designer

Written by the company

Exclusive luxury goods, designed and manufactured in Los Angeles.


Contact info

3.9

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great Value

I order the XL St. Michael pendant and chain, and was very surprised with the detail and weight of the piece. The package arrived quickly and the quality was great. Will definitely be buying again.

26 September 2023
Unprompted review
Rated 3 out of 5 stars

Pendent and chain

I ordered the XL STERLING SILVER ST. MICHAEL 2022 with a Cuban chain. I like it honestly, I thought it would be a lil bit bigger than what it is being that it’s labeled XL but ok. What has me a lil upset is the top of Michael’s sword is bent a lil bit, it’s not perfectly straight like in the picture not sure if this happened during the molding process or what.

13 February 2023
Unprompted review
LABAY logo

Reply from LABAY

Hi Jonathan, thank you for the review. We try to be as accurate as possible in our product descriptions and photos as to the size of our products, we're sorry if the XL description alone threw you off.

This piece is made of .925 Sterling Silver which isn't the hardest metal, so even after being casted, polished, and a final quality control check and having the exact shape we desire, it's possible that the very top of the sword above the hand was slightly bent during transport, which we definitely apologize for. Our pieces are super detailed, and this probably a big reason other jewelry companies shy away from making products this intricate, especially when made at a larger scale and transported to clients.

As we went over in our email to you, we are willing to do whatever it takes to correct the situation, we look forward to hearing from you.

Thank you,
Sam Mastan
Labay Collection

Rated 5 out of 5 stars

Trusted Seller

Product was superb and more pristine than expected. Customer service was also top notch and extremely communicative. Overall great experience and 10 out of 10 will be buying again

15 October 2022
Rated 1 out of 5 stars

Laughable

i never received my purchase its been many months ive even tried contacting them on insta and go no response

12 October 2022
LABAY logo

Reply from LABAY

This purchase was reported as Fraudulent by the cardholder days after the purchase was made, the money was also returned to the original cardholder (whoever that was). Trust pilot and our legal team have been contacted with all supporting documentation.

Rated 5 out of 5 stars

Yes Indeedyyyy

Shout out my dogg at LABAY! I've bought countless things from him. Even got a custom pendant and communication was A1 like sauce. I'm picky like a crackhead does to their face and he made sure everything came out perfect, even to the point I sent the pendant back and he changed the bale, all at no extra cost. I appreciate their customer service and patience working with me!

2 June 2022
Unprompted review

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