La Cité des Nuages Reviews 

3,270
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

So happy! I'm so relieved to have ordered from them, the figure was sealed just as they promised. It arrived today, I paid for Express shipping, it took 5 ish days to get here. They also answered al... See more

Company replied

Rated 5 out of 5 stars

Après avoir vu une publicité sur Facebook indiquant que la statue du Joker était en rupture de stock, je me suis immédiatement précipité sur le site web. L'article était encore disponible et, après qu... See more

Company replied

Rated 5 out of 5 stars

LCDN and its support team (especially team member Francesca) have completely met my expectations. The product I ordered came today (ONLY 7 days after being ordered) nicely packaged, wrapped and w... See more

Company replied

Rated 5 out of 5 stars

Le temple de la figurine pour ma part Service impeccable de la commande a la réception,la boutique est superbe et bien fournie . Je ne jure plus que par eux ,vous pouvez y aller les yeux fermés 😉

Company replied

Company details

  1. Figurine shop

Written by the company

Bienvenue à La Cité des Nuages https://www.lacitedesnuages.be/fr/a-propos.html US: https://www.lacitedesnuages.be/en/about-us.html Depuis notre lancement en été 2004, La Cité des Nuages s'est imposée comme une référence dans le commerce en ligne, en particulier pour la vente de produits dérivés sous licence. Notre site www.lacitedesnuages.be a été parmi les premiers à proposer une telle gamme de produits. Aujourd'hui, nous sommes fiers d'être leaders en Europe avec une équipe de plus de 15 collaborateurs passionnés, toujours prêts à offrir le meilleur service possible à nos clients. Notre Expansion Physique En décembre 2019, nous avons franchi une nouvelle étape en ouvrant notre premier magasin physique à Waterloo, Belgique. Ce magasin, réparti sur deux étages et s'étendant sur plus de 250 mètres carrés, nous permet de mettre en valeur et de partager notre passion pour les goodies et les collectors. Évolution Logistique L'été 2023 a marqué un tournant significatif avec le déménagement de notre logistique dans un entrepôt de plus de 1000 mètres carrés pour mieux répondre à la demande croissante. Partenariats et Authenticité Nous collaborons avec des centaines de marques, studios et éditeurs reconnus mondialement, garantissant ainsi l'authenticité et la qualité de nos produits. La plupart de nos articles sont importés directement des fabricants ou des distributeurs officiels en Europe, aux USA et en Asie. Fiabilité et Transparence Notre réputation est solidement établie et vérifiable. Sur notre boutique eBay, les clients peuvent laisser des évaluations objectives, où nous excellons dans tous les critères depuis près de vingt ans. Vous pouvez également consulter notre page Facebook et nos avis Google pour plus de témoignages. Le système des pré-commandes, restez vigilants ! Comme vous, nous sommes des consommateurs qui achetons sur internet, si l'achat en ligne s'est considérablement sécurisé ces dernières années, notre secteur avec son principe inévitable de la pré-commande implique plus que jamais de s'adresser à une société sérieuse qui a fait ses preuves sur le net. Il faut pour certaines pré-commandes patienter plus d'une année avant sa disponibilité physique sur le marché ! De nombreux sites concurrents vous demanderont un paiement total à l'avance, des plans de paiement pour régler la totalité sur plusieurs mois ou un pourcentage d'acompte conséquent supérieur à 20% du montant de la pré-commande. Au-dessus de 15% c'est déjà beaucoup trop ! Posez-vous la question si cette demande abusive de paiement à l'avance n'est pas une démarche de la part du vendeur afin d'obtenir des liquidités à court terme afin de faire survivre une société boiteuse voir déjà en cessation de paiements/ Liquidation judiciaire. Sécurité et Garanties Consultez le statut et la santé financière de toute entreprise avant de vous engager. Nos bilans, obligatoires pour les sociétés en Belgique, sont publiés et accessibles librement sur le site de la Banque Nationale de Belgique. De nombreux sites peuvent vous aider afin de vérifier le statut d’une société, consulter ses bilans,… par exemple: http://www.societe.com/ Une société qui ne publie pas ses bilans devrait déjà vous mettre le doute. Quel risque pourriez-vous encourir si vous avez payé un acompte ou la totalité d'une pré-commande ? Le risque est simple et réel, la perte totale de votre argent versé au vendeur. Notre société limitera généralement la demande d’un acompte pour une pré-commande entre 10 et 15% de son prix de vente. Nous remboursons également cette acompte si la précommande prendrait trop de retard comparé à sa date de sortie prévue et si vous en faites la demande. Nous Contacter Pour toute question ou besoin d'assistance, notre service client est à votre disposition. Visitez notre page d'aide pour plus d'informations. Nos Adresses Adresse du magasin : La Cité des Nuages, Rue François Libert, 25A, 1410 Waterloo, Belgique Adresse sociale et retours : La Cité des Nuages SRL, Drève de l'Infante, 27A, 1410 Waterloo, Belgique Nous vous remercions de choisir La Cité des Nuages pour vos achats de produits dérivés et collectibles, et nous nous réjouissons de continuer à partager notre passion avec vous.


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4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,270)

750 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything perfect

The LCDN store was recommended to me by a friend. I am really very happy with my first order plus pre-order.
Super nice customer service.
Very fast shipping to Austria. Figures were very well packed.
That's what you want!
Thanks to the whole LCDN team.
Gladly again!

3 March 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with your first order and pre-order. We're glad our customer service and fast shipping to Austria met your expectations, and we take great care in packaging to ensure everything arrives safely.

We truly appreciate your support and look forward to serving you again in the future.

Thanks again from the entire LCDN team!

Rated 5 out of 5 stars

Better Experience each order & shipment I have.

Once again, a very satisfying experience with my last purchase. Every order I have made, I keep getting the same great value and service from the people at LCDN, and they keep getting more and more items for me to purchase.
Their member discount is a must for any customer, which adds that extra value in purchasing from LCDN, on top of the ability to put a small deposit when ordering.
My only feedback to LCDN would be, get Post NL to provide better service. At same cost of shipping 1 item through them, I am still waiting 7 days to actually ship item to me, when for same price (3 euros more) I got 3 items through UPS in 5 days.

21 February 2025
Unprompted review
Rated 4 out of 5 stars

Almost perfect

From placing my order to receiving it was a very good experience, I would have given 5 stars except for the polystyrene popcorn in the box, I understand it's used for protection but paper is just as good.

19 February 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your feedback! We're happy to hear that your experience was positive.

We would like to clarify the type of packing chips used: they are not made of polystyrene. The void in your package is filled with eco-friendly, 100% biodegradable packing particles called "chips." Generally, the chips used are non-recyclable and have a considerable negative environmental impact. To avoid this, we pay extra for chips made from cornstarch. These particles naturally degrade when exposed to air or water, without emitting toxins, and are compostable :)

We hope this clears things up, and if you have any other questions or suggestions, please feel free to reach out. Thanks again for your support!

Rated 4 out of 5 stars

Overall good experience

Good customer service, stuff comes in well packed, but long delays for pre-orders and it sucks there isn't an option for reasonable price to get the stuff you buy delivered at your home, but otherwise, a great site.

19 February 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you for your feedback! We're glad to hear you're satisfied with our customer service and packaging. We understand your frustration with the long delays for pre-orders, but please note that production delays are very common and unfortunately, they are beyond our control.

Regarding delivery costs, we offer several options and different carriers to give you flexibility in your choice. The rates we propose are based on the prices set by the carriers, and this is independent of our control, even though we always strive to minimize additional costs.

We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

All good like every time

All good like every time! I love ordering from these guys and I have lots of preorder of Hot Toys still there, Best shop I ever ordered. Customer service is quick and understanding (had to cancel some preorders).
All top!

30 January 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thanks so much for your awesome feedback! We're really happy to hear that you’re enjoying your experience with us. It’s always a pleasure to have loyal customers like you. We’ll keep doing our best to ensure your preorders and orders are smooth and enjoyable! Don’t hesitate to reach out if you need anything. 😊

Rated 5 out of 5 stars

One of the best in this business

Good prices, plenty of payment options and a big inventory. They ship the items in a reasonable timeframe and the items are always good packed to make sure that the goods don't damage during shipment. Recommendation from me.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Midoriya 2D

Ill be writting my review in english since ive order my product from Greece.My delivery was fast and the product came in perfect condition,ive been very satisfied with their service and ill propably buy more products from them in the near future.From my first experience as a buyer ill keep the follow

Trusted website-safe/fast delivery/Good packaging to avoid damage of the item

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Very Fast International Delivery

Very fast international delivery, product very well protected!
Recommended....

10 December 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you for your feedback! 😊 We're glad you’re happy with everything!

Rated 5 out of 5 stars

Great store

I have been an international buyer with this shop for almost one year and have always had a positive experience. The prompt delivery, good prices, and excellent customer service consistently exceed my expectations. Even as an international customer (from E.U.), I’ve never faced issues with shipping or communication. I highly recommend this shop to anyone looking for collectibles/figures.

10 December 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello Alexandru,

Thank you so much for your kind feedback! We are thrilled to hear that you’ve had such a positive experience with our shop over the past year. It’s great to know that our prompt delivery, competitive prices, and excellent customer service have consistently met your expectations.

Your recommendation means a lot to us, and we look forward to continuing to provide you with an exceptional experience for your future orders.

Thanks again for your trust, and we hope to serve you again soon!

Rated 5 out of 5 stars

Great experience

Very good tracking of my order, fast and kind response by e-mail. Item was exactly as I expected it to be. Packed very well. Happy new customer for sure!

8 December 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello Chloë,

Thank you so much for your kind feedback! We’re thrilled to hear that you were satisfied. It’s always great to know the item met your expectations.

We’re looking forward to serving you again in the future!

Rated 5 out of 5 stars

Super deal!

Grand assortiment, prix compétitives, bonne communication, super emballage, easy2use website. J'ai fait un super deal, grand merci!

28 November 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Bonjour,

Un grand merci pour votre message et vos compliments ! Nous sommes ravis que vous ayez eu une excellente expérience avec nous, de la sélection des produits à l’emballage. Votre satisfaction est notre priorité, et c’est un vrai plaisir de savoir que vous avez trouvé ce que vous cherchiez à un prix compétitif.

N'hésitez pas à revenir vers nous pour vos futurs achats, nous serons toujours heureux de vous offrir un service de qualité.

Rated 5 out of 5 stars

Trustworthy shop

Fast delivery, perfect ware, exceptional service.

27 November 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thanks for your feedback !

Rated 5 out of 5 stars

Entirety

Fast delivery to finland! Good info for preorder and order progress

26 November 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you for your kind words! We're glad to hear that you were satisfied with the fast delivery to Finland and the information provided throughout your preorder and order process.

We always strive to offer a smooth and efficient experience for our customers, and it's great to know that it met your expectations.
LCDN

Rated 5 out of 5 stars

Excellent seller, Excellent product.

Item received in great time, excellent condition & was packaged really well. Super easy transaction, competitively priced & excellent communication/updates throughout. Highly recommended & will definitely be purchasing from here again soon.

14 November 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,
Thank you so much for your fantastic feedback! Your recommendation means a lot to us, and we look forward to serving you again soon. Thanks for choosing us!
LCDN

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