Very elegant company beautiful products The quality of their slippers is unlike any others and they look fabulous on. All their slippers (summer and winter ones) are gorgeous. The brooches they atta... See more
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Review summary
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Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more
Company replied
Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange. I love everything about this company. The slippers are top quality a... See more
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I ordered 2 pairs of classic slippers for gifts for my 2 best friends. They arrived quickly, beautifully packaged and looking even nicer in real life. Absolutely gorgeous quality slippers and the br... See more
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Company details
- #2 of 5 best companies in Couture store
- #76 of 216 best companies in Shoe shop
Written by the company
Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand
Contact info
4.7
Excellent
389 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Prompt service & delivery as always and…
Prompt service & delivery as always and adored free/complimentary mystery gift thank you
7 June 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Amazing products as always
Amazing products as always and the little gifts you put in are always welcome. My addiction to Laines London is now well and truly out of control!
7 June 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Fantastic customer service & products…
The customer service I have recieved from Laines London has been exceptional!
Super quick responses, really helpful & of course wonderful products!
9 June 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Excellent all round
Excellent quality items and excellent service I would definitely recommend
4 June 2025
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Reply from Laines London
Thank You for such lovely feedback - it is greatly appreciated :)
Reply from Laines London
Good afternoon, and thank you for your feedback.
We’d like to clarify that the item you purchased is a bespoke piece, and as clearly stated on our website, bespoke items are non-refundable and not eligible for exchange. We also encourage all customers to consult our detailed size guide prior to ordering and to contact us directly with any questions regarding sizing to ensure complete confidence before making a purchase.
We’re genuinely sorry to hear that you are disappointed with your experience and feel the quality did not meet your expectations. We take great pride in the craftsmanship of our products and strive to ensure a high standard, which is reflected in the positive feedback we regularly receive from our customers.
Kind regards,
Chantelle
Fantastic service and beautiful…
Fantastic service and beautiful products, highly recommended
9 May 2025
Reply from Laines London
Thank You for such lovely feedback - it is truly appreciated
Love this range
Love my purchases and the quality is amazing. The freebies are great too.
2 May 2025
Reply from Laines London
thank you for your lovely feedback its truly appreciated :)
Love the product. Shipping package falls short
For the second time, the slippers are a big hit, but they took several over the course of the shipment due to the flimsy Laines London packaging. For the second time, the box arrived opened, the tape unable to hold through the trip, the slippers not wrapped in anything that cushions them. Both times, the kind delivery man apologizing that the box arrived this way and he wanted to make sure nothing was damaged. The broaches survived, but by chance. I do expect US customs will inspect so that's all the more reason to provide the prettiest slippers ever w more protection enroute.
1 May 2025
Reply from Laines London
I am very sorry to hear that your package arrived with damaged packaging, though I’m pleased to know that the products themselves were in good condition.
Unfortunately, once the package leaves our facility, we have no control over how the courier or customs handle it. This is particularly disappointing for us as a small business, as we work hard to provide top-quality products and excellent customer service.
We believe the damage to the packaging may have occurred during customs inspection, where packages are opened and not resealed to our standards.
I have sent you a separate email to discuss how we can resolve this issue for you, and I look forward to your response so that we can ensure your satisfaction.
Thank you for your understanding, and please accept our sincere apologies for the inconvenience.
Brooches are excellent quality
Delivery was quick, and I got a small present too. Their brooches are so lovely, I bought it like gifts for friends So happy. Thanks
21 April 2025
Reply from Laines London
Thank You so much for your lovely feedback - it is truly appreciated
Lovely sandals and a cute free gift
17 April 2025
Reply from Laines London
Thank You so much for your lovely feedback - it is truly appreciated
Brilliant slippers
This is the third pair of Laines slippers I’ve bought so I think that speaks for itself! They’re sturdy enough to wear to pop outside but soft and comfortable enough to feel cozy indoors. I love the quirkiness of them with the attached brooches and this time I got a free pair of lovely twinkly socks that also had brooches attached. I also like the fact that they arrive in a net back with a sewing kit inside so the brooches can be permanently attached should you want to.
13 April 2025
Reply from Laines London
Thank You so much for your lovely feedback - it is truly appreciated
Quick delivery
Quick delivery, gorgeous slippers and some little extra brooches given for free!! Great price for the quality too
13 April 2025
Reply from Laines London
Thank You so much for your lovely feedback - it is truly appreciated
Good quality fun comfy slippers
13 April 2025
Reply from Laines London
Thank You so much for your lovely feedback - it is truly appreciated
Fast shipping & great quality
These are the best slippers! I have bought many for friends and for myself. These are high quality, and so cute!
11 April 2025
Reply from Laines London
Thank You so much for your lovely feedback - it is truly appreciated
Reply from Laines London
Thank You so much for your lovely feedback - it is truly appreciated
Gorgeous present
Beautiful, well made slippers. I bought them as a present and they loved them! They look so glam and she said they are VERY comfy! Thank you!
4 April 2025
Reply from Laines London
Thank You so much for your lovely feedback - it is truly appreciated
Wonderful experience buying at Laines
Love the shoes and thank you so much for the little surprise present❤️❤️❤️shipping to Germany was very fast and the parcel was packed with love☺️
7 April 2025
Reply from Laines London
Thank You so much for your lovely feedback - it is truly appreciated
First class customer service…
My daughter bought slippers herself and her bridesmaids but day after her wedding she discovered she had lost one of the slipper brooches. She was upset as she wanted them as a momento. I contacted Laines and they immediately agreed to replace the brooch at no further charge. No problems. New brooch arrived and was at my daughters when she got back from her honeymoon. Fantastic customers service well done Laines definitely be using you again and will recommend you to others
17 April 2025
Unprompted review
Reply from Laines London
Thank You so much for your lovely feedback - it is truly appreciated
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