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Laines London Reviews 

385
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, frequently highlighting items like slippers, which are described as well-made, durable, and luxurious. Many people appreciate the elegant designs and unique touches, such as detachable brooches, which add versatility and receive numerous compliments. Reviewers also commend the fast and careful delivery, with products often arriving beautifully packaged and exceeding expectations. The customer service is frequently described as outstanding, with staff going above and beyond to resolve issues and provide professional, friendly communication. However, some customers experienced delays in delivery, issues with tracking information, or incorrect addresses, which occasionally led to delayed receipt of their orders. A few people also reported missing items from their orders or a lack of response from customer service regarding these issues.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as excellent, well-made, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery of... See more

Order

Customers consistently note positive experiences with order, with many expressing delight and satisfaction... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm really pleased with this visor. The quality is excellent, and it feels well made and durable. It fits comfortably, and the adjustable strap makes it easy to get the perfect fit. It's also fantasti... See more

Rated 5 out of 5 stars

Very elegant company beautiful products The quality of their slippers is unlike any others and they look fabulous on. All their slippers (summer and winter ones) are gorgeous. The brooches they atta... See more

Company replied

Rated 5 out of 5 stars

Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange. I love everything about this company. The slippers are top quality a... See more

Company replied


Company details

  1. #2 of 5 best companies in Couture store
  2. #74 of 215 best companies in Shoe shop

Written by the company

Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

385 reviews

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4.7

All reviews

(385)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Slippers and Experience

I purchased some unique and amazing slippers from Laines London and the entire transaction was seamless. I was actually surprised how quickly I received them given it was an out of country purchase and I had opted for the emblems to be sewn on. Communication was perfect, I received email update statuses along the way until receipt!

14 January 2026
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Excellent

Love my new slippers good quality, feel lovely excellent price as purchased in the sale.
Fast delivery would definitely order again.
Didn’t have to contact them and I like that

12 January 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 3 out of 5 stars

Very narrow fitting which is not…

Very narrow fitting which is not mentioned in the description

11 January 2026
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Reply from Laines London

I am sorry to hear the fit of our slippers are not suitable for you - they do however give out after a few wears - please do get in touch and we can help arrange a return should they not be suitable for you.

Rated 5 out of 5 stars

Christmas Slippers

My neighbour directed me to the site as she always buys from you and I was not disappointed the slippers are just lovely and the service was great

27 December 2025
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Amazing customer support!

I had an issue with the delivery and, unfortunately, the shipping company couldn’t do anything to help. However, the store’s customer support was absolutely outstanding. They stepped in right away, handled the situation professionally, and made sure everything was resolved.

In the end, I received my products, which are excellent quality, and the whole experience turned into a very positive one thanks to their support. They truly care about their customers and went above and beyond. They’ve definitely gained a customer for life!

27 December 2025
Unprompted review
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Gorgeous present

Bought for a present and she loved them. The badges are good quality and lovely. Followed size advice and went one size up.

24 December 2025
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Bought a pair of slippers with a…

Bought a pair of slippers with a bulldog broach for a quirky Xmas present for the mrs, she absolutely loved them. Very good quality and true to size. Prompt delivery, even over the Xmas period.
Good experience.

18 December 2025
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Super easy and wonderful company

Super easy and wonderful company - excellent customer service. My friend bought me a pair over Christmas for my birthday on the 29th and I loved them so much that I bought a pair for another friend of mine the next day.

19 December 2025
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Beautiful slippers was such a pleasure…

Beautiful slippers was such a pleasure to give two pairs for Xmas present to my amazing friends and there reactions were worth it !
I would totally recommend this company as the quality and service is brilliant x
I am going g to treat myself x

18 December 2025
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

I fell in love

I fell in love with these unique and pretty slippers from Laines London. I was so excited to wear them.
When the package arrived the box looked tampered with. I ordered two pairs of slippers but only one arrived. The receipt was packed for two items.
Chantelle rectified the problem and provided amazing service.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Unique & Comfy Slippers!

First of all, I have two pairs of slippers that I absolutely love! ❤️ Therefore, I decided to send a “pet” pair to a dear friend for the Holidays! Something useful, yet unique! She ABSOLUTELY LOVED them! Received so many complimentary notes from her; all raving about the slippers! They’re cute, unique and more importantly, comfy! I highly recommend ordering this unique company’s products. Delivery is timely, but beware of the high cost for shipping to the United States. (Almost 1/2 the cost of the slippers!). Additionally, as they are shipped by an International carrier, check for the correct delivery address. LainesLondon had it correct, but DHL somehow wrote in an incorrect address!! I noticed it immediately, upon receiving the shipping notification and was able to correct, but it did result in a couple of days delayed delivery.

28 November 2025
Laines London logo

Reply from Laines London

Thank you so much for your lovely feedback - it is truly appreciated.

Rated 3 out of 5 stars

Amazing slippers but poor quality stitch

Amazing slippers, but the logo came off after wearing them for just a couple of days, so I had to stitch it back on myself. A bit annoying considering the price.

29 November 2025
Laines London logo

Reply from Laines London

Good Morning. Please get in touch with us and we can resolve any issues for you.
Kind Regards
Chantelle

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