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Laines London Reviews 

385
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, frequently highlighting items like slippers, which are described as well-made, durable, and luxurious. Many people appreciate the elegant designs and unique touches, such as detachable brooches, which add versatility and receive numerous compliments. Reviewers also commend the fast and careful delivery, with products often arriving beautifully packaged and exceeding expectations. The customer service is frequently described as outstanding, with staff going above and beyond to resolve issues and provide professional, friendly communication. However, some customers experienced delays in delivery, issues with tracking information, or incorrect addresses, which occasionally led to delayed receipt of their orders. A few people also reported missing items from their orders or a lack of response from customer service regarding these issues.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as excellent, well-made, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery of... See more

Order

Customers consistently note positive experiences with order, with many expressing delight and satisfaction... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm really pleased with this visor. The quality is excellent, and it feels well made and durable. It fits comfortably, and the adjustable strap makes it easy to get the perfect fit. It's also fantasti... See more

Rated 5 out of 5 stars

Very elegant company beautiful products The quality of their slippers is unlike any others and they look fabulous on. All their slippers (summer and winter ones) are gorgeous. The brooches they atta... See more

Company replied

Rated 5 out of 5 stars

Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange. I love everything about this company. The slippers are top quality a... See more

Company replied


Company details

  1. #2 of 5 best companies in Couture store
  2. #74 of 215 best companies in Shoe shop

Written by the company

Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

385 reviews

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4.7

All reviews

(385)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Slippers

Very pleased with my purchase- quality and finish better than expected.
Had to wait a bit longer for delivery but that wasn’t an issue.

23 August 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Chicken Slippers

Saw this site in the S magazine on Sunday and loved the unique looking slippers.
Great quality and excellent service too.

24 August 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 1 out of 5 stars

Did not receive any products yet - no response from company

Did not receive any products yet. Have sent multiple messages but no answer! Not sure whether this is scam

22 August 2025
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Reply from Laines London

Good Morning Mieke, I hope you are well. We have received no emails from yourself to discuss any issues. i have now reached out to you for further information as according to our end this has been shipped so there must be an issue with UPS. Please respond to our email so we can resolve this for you ASAP

Rated 5 out of 5 stars

So well made and beautiful too

So well made and beautiful too - win win! I was given a pair of beauties for my 70th by my wonderful Sis. So I bought my niece tequila teddies- soo cute she loved them too

22 August 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Lovely slippers. Great quality

Just received my order and I am delighted with it. I bought this as a gift for my sister in law and I know that she,ll just love the slippers. The quality is exceptional.
Very happy

25 August 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Magic service

Magic service. Lovely slippers. Can i buy bags to put slipperrs in with laines london moto on please. Silv

23 August 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Beautifully packaged

I bought some slippers for my 40th Birthday and requested a swap for pne of the broaches, this was done and confirmed via email. Slippers arrived beautifully packaged so pleased with them Thank you xx

22 August 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Exceeds my expections every time

Exceeds my expectation every time. The quality is 10/10. Delivery is super fast. I order these slippers frequently and im always happy with them. Now buying them for gifts for all my family and friends.The free brouches is a lovely touch too.

7 August 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Everything perfect…

Great slippers, comfortable and chic.My second pair.Also many thanks for your little wonderful presents 🎁..

31 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Super cute and gorgeous slippers…

Super cute and gorgeous slippers especially with the cat brooches! Support you guys <3

31 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

I love these slippers

I love these slippers. I have a pair of my own and have bought so many for friends and family.

30 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

I LOVE MY SLIPPERS

Always easy to order, shipped in a timely manner, LOVE MY SLIPPERS. Great gifts too.

11 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Love the products

Love the products, fabulous quality and excellent service A*****

11 July 2025
Laines London logo

Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Very elegant company beautiful products

Very elegant company beautiful products
The quality of their slippers is unlike any others and they look fabulous on. All their slippers (summer and winter ones) are gorgeous. The brooches they attach are quality and can be used anywhere and on anything if you wish are beautifully produced. Fast delivery and always very carefully wrapped.

15 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Lovely slippers

Lovely slippers. Bought a pair for Xmas gift too

13 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Beautiful high quality items

Beautiful high quality items - Bought some slippers, dressing gown and brooches and will certainly purchase from them again. Items came well packaged and individual wrapped.

10 July 2025
Unprompted review
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Love these sandals

Love these sandals! They are high quality and arrived quickly and were packaged perfectly. Would highly recommend.
I also think they would make great gifts.

13 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

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