We ordered some bar stools which after 2 weeks showed some issues. I contacted Lakeland and was helped by Lisa. We worked together to find a really good solution to the problem and the replacement pa... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We purchased 2 Torek bar stools in aged brown leather with black base and are incredibly happy with our purchase. Firstly the website is clearly laid out with good pictures especially of the fabric c... See more
Company replied
Furniture is lovely- perfect for what we what it for. It was the delivery that a bit painful. 5 chairs ordered but 3 arrived and a random chair we hadn't ordered. The 3rd chair seat didn't marry up t... See more
Company replied
I needed a replacement star base and gas lift for a chair, preferably in brass. It turns out this is surprisingly hard to buy in the UK! Lakeland were the only place I could find online, it was reason... See more
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Company details
Information provided by various external sources
We specialise in high end reproductions of famous designs of all the modern classics, as well as a huge range of the UK's best value bar stools and dining chairs. We are one of the UK's largest suppliers of Classic Furniture Reproductions. We also offer a range of outdoor items including Marquees, Home and Office Furniture.
Contact info
Glebe Street, OL2 7SF, Shaw, United Kingdom
- 0844 870 6961
- support@lakeland-furniture.co.uk
- www.lakeland-furniture.co.uk
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Absolute Pleasure to Shop Here!
Absolute Pleasure to Shop here
The website is so smooth to navigate that puts the competition to shame.
The range of chairs is so wide that I kept asking myself why I didn't come here in the first place and wasted my time to others.
The quality of the chair we got, is well beyond our expectations. Well worth the price, and much more than that. Evidence they choose well what they sell and pay great attention to quality, comfort and ergonomics.
Delivery by DPD, the Cream de la Creme of UK's Couriers, so happy they wont cut any corners.
I can only say, I will be back!
26 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your wonderful review!
It truly made our day to read how much you enjoyed shopping with us, and it’s fantastic to hear you found the website easy to navigate and our range of chairs so impressive. We take great care in selecting pieces that are high in quality, comfort and design, so it means a lot to know this came through in your experience.
We’re also delighted you found the delivery seamless with DPD – we know how important it is for your order to arrive safely and promptly.
Thank you once again for taking the time to share your kind words. We can’t wait to welcome you back when you need us next.
Warmest wishes,
Natalie
Customer Support – Lakeland Furniture
Items delivered fast and well packaged…
Items delivered fast and well packaged and lovely quality chairs
16 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your fantastic 4-star review!
We're so pleased to hear that your chairs arrived quickly, were well packaged, and that you're happy with the quality.
Your feedback means a lot to us, and we’re thrilled you’re satisfied with your purchase. We hope you enjoy your new chairs for years to come!
Warm regards,
Natalie
Customer Support
Lakeland Furniture
Lakeland furniture - an impressive process of purchase delivery and product.
Very pleased with the Faux leather Opus chair. Easy to put together and perfect for our cabin office. The process of purchasing and delivery was extremely smooth. Can't complain at all will buy again.
10 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your lovely 5-star review!
We're absolutely delighted to hear that you're pleased with your Faux Leather Opus Chair and that it fits perfectly in your cabin office. It's great to know that the assembly was simple and that your purchase and delivery experience went smoothly.
We truly appreciate your kind words and look forward to welcoming you back when you're ready to shop with us again.
Warm regards,
Natalie
Customer Support
Lakeland Furniture
Would rate zero stars if I could. Avoid!
Would rate zero stars if I could. Avoid!
The chairs I ordered were out of stock which they told me the day they were due to dispatch. I have been chasing for a refund for nearly two weeks and fear I have been scammed.
17 June 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning,
Thanks for leaving your review, if you could provide me with some more information such as your name or order number I'd be happy to look into the status of your refund for you.
Kind Regards,
Shannon
Wasn’t the greatest experience
Wasn’t the greatest experience, chrome on the chair legs is damaged/scratched. I had no idea who the company was doing the delivery. Not helpful when you have more than one item being delivered and OFS became a different company DSO Ltd, therefore any messages from them especially as the furniture was delayed and I thought the messages were spam…..
11 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for taking the time to share your feedback — I’m really sorry to hear about your experience.
The condition of the chair legs and the confusion around the delivery process clearly didn’t meet the standard we aim to provide, and I completely understand how frustrating that must have been, especially with delays and unclear communication from the courier.
We’re actively working with our delivery partners to make sure tracking updates are clearer and branded more consistently to avoid confusion in the future. If you haven’t already, please don’t hesitate to reach out to our customer service team — we’d be happy to look into the damage and help make things right.
Best regards,
Natalie – Customer Support
Lakeland Furniture
Highly recommended
Amazed that they had such a choice of what I needed (replacement bar stool stand and base (mine was rocking and about to break). Really fast service, delivery and packaging.
11 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your fantastic review!
We’re delighted you found exactly what you needed — and that everything arrived quickly and securely. It’s great to know your bar stool is back in action!
If you need anything else in the future, we’ll be more than happy to help.
Best regards,
Natalie – Customer Support
Lakeland Furniture
Ecellent customer service
Part of the order was damaged but i contacted customer services and the problem was quickly rectified. I'm thrilled to bits with the desk chair, it's a perfect fit for the limited space.
10 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your lovely review!
I’m so pleased we could quickly sort the issue for you, and it’s wonderful to hear that you’re thrilled with your new desk chair. Knowing it’s a perfect fit for your space makes our day!
Please let us know if there's anything else we can do for you.
Warm regards,
Natalie – Customer Support
Lakeland Furniture
Customer service
The bar stool was a very good price and of good quality.
The original seat was damaged on arrival, but was replaced within 48 hours, excellent service.
I would not hesitate to order from them again.
5 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your kind 5-star review! We're really pleased to hear that you're happy with both the quality and price of your bar stool.
I'm especially glad we could quickly resolve the issue with the damaged seat — providing excellent service is very important to us, and it’s great to know we met your expectations.
We truly appreciate your support and look forward to welcoming you back in the future!
Best regards,
Natalie – Customer Support
Lakeland Furniture
These barstools are great and really…
These barstools are great and really good value. There is another company who sell Lakeland Furniture but at an inflated price which works out at 2 for the price of 3! Lakeland should stop supplying such ripoff middle men.
6 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your great review – we’re really pleased to hear you’re happy with your bar stools and found them to be good value!
We always recommend ordering directly through our website to ensure you get the best price and service.
We really appreciate your feedback and support – it means a lot to us!
Best wishes,
Natalie
Lakeland Furniture
Brilliant service and quality product
Brilliant service and item was of excellent quality. Communucation by email refreshingly excellent too. Woukd not hesistate buying again online from Lakeland Furniture.
5 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your kind words!
We're thrilled to hear you were happy with both the quality of your item and the service you received. It’s especially great to know our email communication stood out to you.
We’d be absolutely delighted to welcome you back anytime!
Best regards,
Natalie
Lakeland Furniture
Highly reccomend this company.
Would highly recommend this company. We bought bar stools which are excellent quality especially for the price paid.
There was an issue when building one of the stools but after emailing the company in the late afternoon they arranged a collection and replacement which arrived before lunchtime the following day. Fantastic customer service.
5 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your wonderful review!
We're delighted to hear you're happy with the quality of the bar stools and felt they were great value. I'm really glad our team could resolve the issue so quickly for you – it's always our goal to make things as smooth and stress-free as possible.
Your recommendation means a lot to us!
Warm wishes,
Natalie
Lakeland Furniture
Bar stools are lovely
Bar stools are lovely. Arrived on time. There was a slight issue with one of the stools. I contacted customer services and a replacement was sent out the following day and the damged one was collected. Excellent customer service.
6 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your kind feedback!
We're really glad you love your bar stools and that everything arrived on time. I'm sorry to hear there was a slight issue, but it's great to know our customer service team were able to sort it quickly for you.
We really appreciate your support and hope you enjoy your new stools!
Best regards,
Natalie
Lakeland Furniture
We had bought 3 stools from here…
We had bought 3 stools from here previously and wanted 1 more ordered and delivered within a couple of days so much cheaper than other companies and look great
27 May 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your lovely review and for coming back to us for your fourth stool!
We're so pleased to hear you're happy with the price, speed of delivery, and how great they look in your space. We really appreciate your continued support!
Warm regards,
Natalie
Lakeland Furniture
Absolutely thrilled to bits with our…
Absolutely thrilled to bits with our new Bar stools, we ordered the dark green and they are a perfect match for our newly installed dark green kitchen.
It’s always a risk ordering online with different colours as they can vary do much, but these were spot on.
Quick delivery, excellent price, easy to put together.
Thank you so much, highly recommended 5*
3 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your fantastic review!
We’re absolutely delighted to hear how thrilled you are with your new bar stools – the dark green sounds like a perfect match for your new kitchen! It’s always lovely to know when everything from colour to delivery and assembly hits the mark.
We really appreciate your kind words and recommendation.
Best wishes,
Natalie
Lakeland Furniture
Quick and faultless delivery
Quick and faultless delivery, from start to finish, for sure would recommend and use again.
28 May 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your kind words!
We're thrilled to hear everything went smoothly from start to finish and that you’d be happy to use us again.
Your recommendation means a lot to us!
Warm regards,
Natalie
Lakeland Furniture
Excellent customer service
Excellent customer service. The bar stools were too big for the space so I was offered an exchange at no extra cost. They collected the ones I purchased and sent new ones within a day of me advising of my problem. Lisa was really helpful. Definitely recommend 👍
29 May 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for taking the time to leave such a lovely review!
We're so pleased we could help you find the right fit for your space and that the exchange process was smooth and easy. I’ll be sure to pass your kind words on to Lisa – she’ll be delighted to hear them! We really appreciate your recommendation and hope you enjoy your new bar stools.
Best regards,
Natalie
Lakeland Furniture
Very good!
Throughly recommend this company. What I ordered was damaged so they wouldn’t send them, let me know and I changed the order via email. They sorted it really quickly, very easy, excellent friendly customer service. Came very quickly too, courier company kept me informed.
1 June 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your kind words and 5-star review!
I'm really pleased we were able to get everything sorted quickly for you and that you found the process easy and friendly. We always aim to keep our customers informed and supported every step of the way, so it’s lovely to hear your experience reflected that.
Your recommendation means a lot to us!
Best wishes,
Natalie
Lakeland Furniture
Bar stool transformation
Fast delivery - good quality bar stool bases which were easy to fit and have transformed them!
30 May 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your kind words and 5-star review! We're thrilled to hear that the bar stool bases arrived quickly and were easy to fit — even better that they've made such a difference!
We really appreciate your support and hope you enjoy your transformed stools for years to come.
Best wishes,
Natalie
Customer Support
Lakeland Furniture
I would not recommend dealing with…
I would not recommend dealing with Lakeland Furniture at all. I never recived the product and the customer service desk is not responding to numerous requests for the refund.
10 May 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experience.
After reviewing your case, we can confirm that all four of your emails were responded to by our customer support team. Prior to that, we also sent an email informing you that the item was out of stock and requesting your preferred resolution.
The refund is currently on its way and should appear in your account within the next few days, depending on your bank's processing times.
We appreciate your patience and sincerely regret any frustration caused. If you need any further assistance, please don’t hesitate to reach out — we’re here to help.
Kind regards,
Natalie
Customer Support Team
Lakeland Furniture
Great company to deal with
Lovely chairs and great customer service
2 dining chairs purchased are a beautiful colour and quality. Unfortunately the plastic cover on one leg was squashed, I contacted the company and a replacement was sent immediately.
21 April 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your lovely review! We're so pleased to hear you’re happy with the colour and quality of your new dining chairs. We're sorry to hear about the initial issue with the leg cover, but glad we could resolve it quickly for you. Your satisfaction means a lot to us!
Best wishes,
Natalie – Customer Support
Lakeland Furniture
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