Lancashiredoubleglazing Reviews 

254
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional standard of work. Customers frequently praise the professional, friendly staff, noting that the fitters arrive on time, work cleanly, and complete installations efficiently. Many consumers are also very happy with the quality of the windows and doors, describing the entire process as smooth from start to finish. Some reviewers were not happy with faulty locking mechanisms, poor measuring, and delayed communication regarding various installation issues. A few people mentioned that doors became stuck or draughty, and they experienced significant difficulties when trying to get timely support from customer service.

What people talk about most

Service

People report high satisfaction with the service, highlighting professional installations and smooth... See more

Staff

Reviewers highlight positive aspects of staff, praising the helpful sales team and professional fitters who... See more

Product

Consumers express mixed feelings regarding the product, reflecting a high level of disagreement. While many... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many customers praise... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Reviewers frequently report poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you to everyone for my beautiful windows and doors. This company gave me a good competitive price. There were a few glitches on the way especially navigating around my work commitment etc as t... See more

Rated 5 out of 5 stars

Smooth from start to finish. Extremely helpful sales staff who assisted us to choose the right windows for us. The fitters were fantastic - turned up when expected, worked very cleanly, being careful... See more

Rated 5 out of 5 stars

Teething problems originally with appointment dates given by the company mainly due to adverse weather conditions Once on site very pleased with the finished effect of the sun room The glass roo... See more

Rated 5 out of 5 stars

Great service from Owen at Lancashire Double glazing. Efficient work in installing a warm roof on our conservatory. A great investment allowing us to use the conservatory all year round. LDG also... See more


Company details

  1. Double Glazing Installer

Written by the company

Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago. Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers. With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

254 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(254)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service

Contacted this company regarding somebody breaking my front door they sent somebody round that day to measure up and within two days it was fitted from the lady on the phone to the guy fitting the front door the customer service was 2nd to none would highly recommend this company thank you. Your staff are an asset to your company.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

5* Service From Lancashire Double…

5* Service From Lancashire Double Glazing.
Fitted full bungalow windows and front door to a very high standard, fitters were really friendly and cleaned up after themselves.
Really happy with the quality and the fitting. Transformed my property.
Had a bit of an issue with French doors closing, customer services were fantastic, fitter was here within 6hrs and mended the problem.
Lancashire Double Glazing now fitting facial, soffit and all new guttering, wouldn't have anyone else touch our property.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Shocking admin and after sales service


Shocking admin and after sales.

After spending several thousand £ with LDG in my home and my business over the years, I am now shocked at the dreadful standard of their admin and after sales service.
EG Emails not replied to, answering machine giving office opening times 2 hours after they’ve opened and phone not answered, still awaiting a FENSA certificate 2 months after fitting, a safety chain that ripped off 3 weeks after fitting and replaced with the tackiest, cheap and nasty one you can imagine (which they wanted £50 to replace!!!!)
In truth, I have lost all confidence in the company and am quite anxious about how the quality of the composite doors will pan out. Won’t be going back that’s for sure.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. We ordered a front and rear door and a new patio sliding door, great communication from ordering to everything being fitted, the installer’s were polite, very tidy and worked really hard, we would highly recommend.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service - highly recommend

We had excellent service from Lancashire Double Glazing when we changed our windows a few years ago. Had no hesitation in contacting them again when we needed new doors and soffits etc. Owen provided an excellent consultation very informative, helpful and patient! He helped us clarify exactly what we needed and the most convenient way for us to pay

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

LDG supplied our doors, windows, and bifolds, and we’re absolutely delighted with the result. The quality is excellent, and the team was professional, tidy, and easy to deal with throughout. Everything was completed on time and to a very high standard. Highly recommend

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Extremely happy with LDG

Previously had windows from LDG and experience was faultless. Just placed an order for french doors with Owen and he was more than helpful, very friendly and professional without any pushiness. Definitely recommended by me.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

From seeing my sales rep Carl to the…

From seeing my sales rep Carl to the survey and finally installation the whole pricess was faultless.
I cannot recommend this company enough and I am over the moon with my new door.

18 March 2025
Unprompted review
Lancashiredoubleglazing logo

Reply from Lancashiredoubleglazing

Thank you for your lovely comments Mr Foulds.

Rated 5 out of 5 stars

Great service and exceptional fitting

Great service and exceptional fitting. A great job done by two professional. I would highly recommend.

11 March 2025
Unprompted review
Lancashiredoubleglazing logo

Reply from Lancashiredoubleglazing

Thank you Mr Swallow for your lovely feedback on Steve and Dave

Rated 5 out of 5 stars

Good company

Mark the fitter did an excellent job and it has totally transformed the look of the building. From order to fitting i had good service from all involved.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Lancashire Double Glazing excellent window company

Lancashire Double Glazing has just completed new windows and front fascia on my property- the standard of work is exceptional. Good quality products installed by excellent tradesmen at very competitive prices. The team had excellent work ethics - kept me informed prior and during installation- respected my property and took extra care regarding my dogs. Nothing was too much trouble, they were professional, courteous and friendly. Everything was left clean and tidy each day with particular extra attention at the end of the project. Highly recommend this company and team of tradesmen, will definitely use them again.

4 February 2025
Unprompted review
Rated 4 out of 5 stars

I recently used Lancashire Double…

I recently used Lancashire Double Glazing to replace some of the windows and doors in my home, and overall, I’ve had a mixed experience. The communication at times could definitely be improved, with delays and some missteps during the process that were frustrating. However, the final installation was of good quality, and the fitters themselves were skilled and left the site tidy. They also offered helpful advice during the sales and installation stages. While I wouldn't say the experience was perfect, the end result has made a positive difference to my home. I would recommend LDG but with the advice to stay on top of communication if you use them. 4 stars.

26 December 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. Rude & condescending over the phone, decided to go elsewhere due to the poor experience with their sales team.

4 January 2025
Unprompted review

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