Lancashiredoubleglazing Reviews 

254
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional standard of work. Customers frequently praise the professional, friendly staff, noting that the fitters arrive on time, work cleanly, and complete installations efficiently. Many consumers are also very happy with the quality of the windows and doors, describing the entire process as smooth from start to finish. Some reviewers were not happy with faulty locking mechanisms, poor measuring, and delayed communication regarding various installation issues. A few people mentioned that doors became stuck or draughty, and they experienced significant difficulties when trying to get timely support from customer service.

What people talk about most

Service

People report high satisfaction with the service, highlighting professional installations and smooth... See more

Staff

Reviewers highlight positive aspects of staff, praising the helpful sales team and professional fitters who... See more

Product

Consumers express mixed feelings regarding the product, reflecting a high level of disagreement. While many... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many customers praise... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Reviewers frequently report poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you to everyone for my beautiful windows and doors. This company gave me a good competitive price. There were a few glitches on the way especially navigating around my work commitment etc as t... See more

Rated 5 out of 5 stars

Smooth from start to finish. Extremely helpful sales staff who assisted us to choose the right windows for us. The fitters were fantastic - turned up when expected, worked very cleanly, being careful... See more

Rated 5 out of 5 stars

Teething problems originally with appointment dates given by the company mainly due to adverse weather conditions Once on site very pleased with the finished effect of the sun room The glass roo... See more

Rated 5 out of 5 stars

Great service from Owen at Lancashire Double glazing. Efficient work in installing a warm roof on our conservatory. A great investment allowing us to use the conservatory all year round. LDG also... See more


Company details

  1. Double Glazing Installer

Written by the company

Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago. Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers. With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

254 reviews

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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(254)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

From first point of contact with Owen

From first point of contact with Owen , to the finish fitted by Rory and his team we are very happy with our new windows.
Very tidy very polite ,keeping us informed throughout.
Great job guys .
Mr & Mrs Powell
Blackpool.

8 May 2023
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the kind review.

Rated 5 out of 5 stars

Having recently purchased a new door and windows

Having recently purchased a new front door and windows from Lancashire double glazing for the front of our house I have to say I was highly impressed with the product and the consultant who dealt with our order
The consultant never pressured me in any way to get a sale in fact he was extremely helpful with his knowledge and advice about what would suit us best.
Everything arrived and was fitted to a high standard on time …we are delighted with our windows ….thanks again

25 May 2023
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review, much appreciated.

Rated 1 out of 5 stars

Really disappointed in this company…

Really disappointed in this company turned up to build a 4mtr bifold opening and installation to my home and said on the day that they had to move a radiator that wasn’t picked up in the survey so wanted another £200. Then after install I’ve had the door for 16 months and the drop/up rod bolts failed in the door and they came and fixed it within 3/4 days then 24 hours later rang me looking for over £100 saying it was no longer in warranty. Firstly they gave me no opportunity to get alternative quotes and secondly I had to remind them of my rights under the consumer rights act 2015 ie a product having a life expectancy and it is most certainly not 12 months I’ve investigated this and generally locksmiths say a lock should last a minimum of 7 years! This isn’t a bad company elements of it are excellent, the two guys that built the opening were superb but be wary of what you’re entitled to and don’t be rode rough shot over by people trying to make a fast buck. Just in the process of getting another 4m bifold for another area of my house and following this I’ll be going elsewhere 😡

5 May 2023
Unprompted review
Rated 5 out of 5 stars

Top Company

Top Company , We can’t recommend Lancashire Double Glazing enough , the orangery/ extension they have just installed for us is absolutely fabulous, each tradesman was conscientious and did a smashing job for us that.

26 April 2023
Unprompted review
Rated 4 out of 5 stars

Overall work was good

Disliked the delay from promised start date as time off work was taken, however once started the work was good and tidy, very friendly. Overall happy with the work done rebuilding our porch.

27 February 2023
Unprompted review
Rated 5 out of 5 stars

Best window company about …

I contacted a handful of window company’s for my problem that was new windows trough out my property and also some french doors and front door with side windows.

I chosen to go with Lancashire double glazing as at first impression they was the most professional .

They wasn’t my cheapest quote but the Quality of windows are brilliant and the fitting started on the date promised.

Would highly recommend!!!

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Window installation

From sales through to installation the service was efficient professional, understanding & accommodating to meet customer needs. Will use again in the future & would highly recommend.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

Lancashire Double Glazing have recently…

Lancashire Double Glazing have recently installed all our front windows after being recommended to us by a family member. Will definitely use them again when we get around to doing the back windows. Did a great job. Would highly recommend.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Great service from Owen no pressure on…

Great service from Owen no pressure on sale - recommended the right product not necessarily the cheapest one - very impressed with knowledge & listened to our needs.

14 March 2023
Unprompted review
Lancashiredoubleglazing logo

Reply from Lancashiredoubleglazing

thank you for the kind review, much appreciated

Rated 5 out of 5 stars

Excellent customer service from LDG

Excellent customer service from LDG
From start to finish very happy with the Sales by Owen who was punctual and knowledgeable to the Installation 1st class fitting. Very happy with my new Agate sash windows and door.

3 March 2023
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review, much appreciated

Rated 5 out of 5 stars

Highly recommend. Amazing all round.

Fantastic experience from start to finish. Quote, Survey & Fitting. Everyone super polite and knowledgeable. Great prices. Fitter was excellent, clean and tidy. Highly recommend.

2 March 2023
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review, much appreciated

Rated 5 out of 5 stars

Excellent Compny

Had 2 windows and a door with a large side glass panel fitted by LDG and I'm extremely happy with everything. The lovely salesman Carl, Ian the surveyor and the fitter Mark all very professional and knowledgeable. Would recommend LDG every time.
When I get round to replacing the rest of my windows, it'll be LDG that I'll be contacting 😁

12 January 2023
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the review, much appreciated

Rated 5 out of 5 stars

Lancashire Double Glazing were awesome

Lancashire Double Glazing were recommended by a friend of mine. I was honestly blown away by how good they are.
From the first contact they were welcoming, friendly and very professional.

The salesman Owen was great real nice chap answered any questions i had and went through all the options available in great detail.

The admin team were great and efficient at getting me booked in for both the measurements to be taken and fitment.

When the windows and doors were fitted Mark was prompt again a real nice chap.
Having never been through window and door replacement before i wasn't sure what to expect. He was awesome you wouldn't now he had been there other than the great new windows and doors. The finish was excellent absolutely no touching up of any kind he left the rooms spotless.

I would definitely recommend Lancashire double glazing to anyone. They really are a sleek, professional and friendly company.

31 January 2023
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the kind review

Rated 5 out of 5 stars

Replacement windows and doors…

I recently had new windows and doors fitted by Lancashire Double Glazing, and I’m very pleased with them. Everyone I dealt with was very polite and turned up when they said they would, from the initial visit by the salesman Owen, the technical survey and the installers.

The sales visit was very relaxed and there was no pressure for me to “sign on the dotted line” but Owen did bring some samples of windows and provided me with a no obligation quote. The technical survey was very thorough, and the installation itself was superb, all the installers showed attention to detail and everything was finished off very neatly. All the windows and doors feel solid and good quality.

I had a couple of other quotes and the price was very competitive - I feel like I got a quality job at a very fair price. Also the time from ordering to fitting was significantly shorter than other companies were offering so I wouldn’t hesitate to recommend LDG.

15 January 2023
Unprompted review
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Reply from Lancashiredoubleglazing

thank you for the kind comments in your review

Rated 5 out of 5 stars

Magnificent

This is the first review that we have ever written for any company as we wanted to share how impressed we were with LDG. It’s a pity we can’t give more than 5 stars for their excellent service and quality of work from start to finish. From Tony in the Sales Team and Elizabeth in the Office, to all the tradesman from ground workers, fitters, plasterers and electricians we would like to say a massive thank you to them all.

We had a large conservatory fitted to the rear of our property. The style and match to our existing house is amazing and we have received lots of compliments from our neighbours who were also impressed with how neat and tidy the build was carried out.

Every person who worked on the build was excellent, very professional, friendly and always cleaned up after themselves.

We highly recommend LDG to anyone considering having work done to their house as you will not be disappointed! It can be a daunting prospect having any building work done to your house but LDG do treat your home with respect and make the whole experience a pleasure in watching the transformation take place.

We absolutely love our new conservatory, which has turned out better than we ever imagined and have used it every day since. Thanks again to all the staff at LDG for enhancing our living lifestyle!

16 December 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous Service

Owen in sales visited promptly and was very knowledgeable of the products and options available.He sorted out finance , and the whole process was seemless. Mark Daryl fitted the windows in a timely manner and tidied up lovely as due to being near the prom half the beach fell out of the old frames. Highly recommend Lancashire double glazing 10/10

25 September 2022
Unprompted review
Lancashiredoubleglazing logo

Reply from Lancashiredoubleglazing

Hi, thank you for the review. much appreciated.

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