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Rated 2 out of 5 stars

I have been a devoted Lang customer for probably 30 years. This year one of the things I ordered was a Heart and Home deluxe planner. The pages were messed up. August in place of December. Lang was wi... See more

Rated 1 out of 5 stars

I purchased a calendar two months ago for 2018. It boasted that there would be digital files of the images included. I attempted to redeem and the code included was invalid. Thats ok, these things h... See more

Company replied

Rated 3 out of 5 stars

For YEARS I purchased the LEE STRONCEK/The Fours Seasons Spiral Engagement calendar(as "guy" gifts) I would purchase multiples of these. After 3 (THREE) emails to Lang explaining what I was looking fo... See more

Rated 1 out of 5 stars

On 27 Nov 2017, I placed an order for the Linda Nelson Stocks 2018 Desktop Wallpaper. Until today (19 Dec 2017), I have yet to receive the order confirmation email. As I am residing in Japan, I can'... See more

Company details

  1. Art supply shop

Information provided by various external sources

The Lang Company's online store features a range of memorable gifts from beautifully illustrated Calendars and Christmas Cards to gift-boxed Coffee Mugs and Recipe Items for the kitchen. Since our establishment in 1982, The Lang Company has become the essence of distinctive artistic expression embodied in fine home and gift products through our signature Americana themes that are synonymous with the LANG name.


Contact info

2.1

Poor

TrustScore 2 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Lost part of shipment

I have always ordered from Lang. I have the calendar holders and use the planners every year also. This is the first time I have had to contact Lang with a problem. I have called twice and written to both of the emails that are on the page. When I received my desk calendar and the large wall calendar, the package had come open, my two small planners were missing. I have tried to get someone to answer me but it has been over 8 days with no response. Very disappointed in their customer service.

December,20, after writing another request to the customer service center I did receive my items. Just took a lot of writing. I would update them to a 3 star

11 December 2017
Unprompted review
Rated 3 out of 5 stars

Missing item still hasn't arrived

I was missing an item in my recent order and I called several times to resolve the issue. I finally talked with someone that promised to mail the missing item that day. It has been over 1 week and I still have not received the missing item. This is a gift for a special friend and I may not be able to give her everything when i see her in 2 days.

This is not the level of care that I associate with Lang. :-(

I hope that the missing item arrives tomorrow. Otherwise, I will ask to return the portion of the gift i have received.

Susan in WI

8 December 2017
Unprompted review
Rated 5 out of 5 stars

Great Quality

This was my first Lang order, though I have bought their calendars for years. I purchased plates, table runners, calendar, frame, and planner. I am very pleased with the quality merchandise and the overall experience.

5 December 2017
Unprompted review
Rated 3 out of 5 stars

Calendar did not hold up

Calendar did not hold up
The spiral wire was not set where the pages turned smoothly and in was not straight. Some of the pockets came apart as well.

4 December 2017
Unprompted review
Rated 5 out of 5 stars

Reliable Supplier of A-1 Calendars

For decades, I have relied on Langs as a source of providing me choices of well designed calendars to gift to customers, relatives and friends at Christmas time. Never disappointed and such a wide variety to choose from

30 November 2017
Unprompted review
Rated 5 out of 5 stars

I've been ordering the Lang calendars …

I've been ordering the Lang calendars for many years now. I am very pleased with the beauty and quality of these calendars. I can't imagine going through a year without them. I order these both for my home and my office. Give them a try, you won't be disappointed.

20 November 2017
Unprompted review
Rated 3 out of 5 stars

I am a long time Lang customer and love …

I am a long time Lang customer and love their products. I have never had a problem before. My recent order was shipped timely, however, upon opening I found I had received someone else's order. I called immediately as I had ordered a gift for my daughter's birthday. I was told since it was the end of the day and they would be closing soon I would be called the next day. I wasn't. I called the following day and was told they had shipped my order which I did finally receive 12 days later. I will continue being a Lang customer however I will never assume ordering a gift 2 weeks before needing it will be sufficient.

20 November 2017
Unprompted review
Rated 4 out of 5 stars

I Love Lang Calendars / Packaging Could be Better

I love Lang calendars! I order them every year - two for me (home and office) and others for gifts.
I love Lang's fall sales, and free shipping for orders over a specific dollar amount.
The only thing that keeps me from giving them 5 stars is the packing of their product for shipping. Calendars are shipped in a rigid flat mailers - okay. Unfortunately the mailer is not water proof and upon occasion I have come home from work on a snowy day to a wet package. The packaging does not provide good protection for the corners of the calendars. The calendars are usually okay and minor corner damage does not show in my calendar frames, however, I really don't like giving a gift with damaged corners. Lang, please consider improving your packaging for shipping.

19 November 2017
Unprompted review
Rated 5 out of 5 stars

Lang Christmas cards

I love Lang Christmas cards. I purchase them every year. The paper quality is excellent and the artwork beautiful.

19 November 2017
Unprompted review
Rated 1 out of 5 stars

The item I ordered was downloadable but …

The item I ordered was downloadable but days later I have not received access to it. The website is a nightmare to navigate: "page not found", and "your cart is empty", even though the cart icon shows I have one item in it, the item I am trying to process. I tried to re-order my downloadable item, but now it says my coupon code is not valid! I will place a call to try to resolve this ... when they open ... in a different time zone than mine.

18 November 2017
Unprompted review
Rated 5 out of 5 stars

Christmas cards

My first experience ordering Lang cards was excellent. The packaging was impressive. The quality of the Christmas cards speaks for itself, outstanding. I will definitely order more cards from Lang in the future... Thank You !

18 November 2017
Unprompted review

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