LANshack.com Reviews 1,432

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting that items like custom fiber and ethernet cables are well-made, work as expected, and meet the latest standards. Many appreciate the quick turnaround and efficient delivery service, noting that orders often arrive on time or even ahead of schedule. The ordering process is frequently described as simple and easy to navigate, with timely notifications provided. However, some customers experienced issues with shipping delays, with orders taking longer than anticipated to arrive. A few reviewers also noted problems with communication regarding order status and shipping dates. Additionally, a small number of people reported receiving damaged packages or products, and in one instance, the quality of fiber trays was found to be low.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the quality and functionality... See more

Order

Users describe positive interactions with order. Many customers found the online ordering process easy and... See more

Delivery service

Customers generally report positive experiences with delivery services, often highlighting fast shipping,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the superlative nature of products,... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a custom 55 foot S/FTP (Shielded Foiled Twisted Pair) CAT8 indoor ethernet cable for ethernet backhaul between two Eero mesh routers. I did tons of research (including Grok) and I came acros... See more

Company replied

Rated 5 out of 5 stars

Worked as expected, arrived on time. The pulling eye was bigger than 3/4”. Wish they had an outdoor fiber termination box that could hold a media converter as this install was in a barn and we were tr... See more

Company replied

Rated 5 out of 5 stars

Great product (custom terminated fiber with an eye for pulling), OK communication while the order was processing. I hadn’t seen an update in a little while and my project suddenly became urgent so I... See more

Company replied

Rated 5 out of 5 stars

I had to put a rush job title on my order, and these guys delivered. There was a little confustion in the office about my order status and the girls in the office were all over it making me and my cu... See more

Company replied


Company details

  1. Telecommunications service provider
  2. Electronics store

Written by the company

LANshack.com was founded in 1997 and was one of the first companies in the structured cabling and connectivity industry to offer full E-commerce capability. Now over 20 years later we are still providing quality products, helpful tutorials, and great customer support. At LANshack.com you will find the highest quality Datacom products on the market for the most critical networks. We manufacture custom fiber optic and copper cable assemblies to make your installation as seamless and robust as possible. You will discover a huge selection of products creating a one-stop-shopping experience for your cable installation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service.

Good communication. Fast turn-around on custom length assemblies.

31 October 2025
LANshack.com logo

Reply from LANshack.com

Hi Mark,

Thank you for taking the time to provide a review. We're happy to hear your orders are running smoothly. If you every have any issues or need help finding something, please don't hesitate to reach out.

Sincerely,
LANshack

Rated 5 out of 5 stars

They are my goto team with custom fiber…

They are my goto team with custom fiber trunk cables for our data centers.

5 November 2025
LANshack.com logo

Reply from LANshack.com

Hi Gary,

We really do appreciate your business and are very happy to hear that. Thank you for taking the time to provide this feedback and if you ever need help with anything please let us know.

Sincerely,
LANshack

Rated 5 out of 5 stars

Pretty quick custom cables for our IT…

Pretty quick custom cables for our IT dept, if IT is happy, EVERYBODY is happy!

4 November 2025
LANshack.com logo

Reply from LANshack.com

Hi,

Thank you very much for taking the time to provide feedback! As usual, we always greatly appreciate it. We are pleased to hear everybody is happy. Keeping the IT department happy is always priority haha!! If you ever need help or have any questions just let us know.

Sincerely,
LANshack

Rated 5 out of 5 stars
LANshack.com logo

Reply from LANshack.com

Hi Kevin,

Excellent! That's what we want to hear. Thanks for taking the time to provide feedback. If you ever need assistance or have any questions we're hear to help.

Sincerely,
LANshack

Rated 5 out of 5 stars

Pre Terminated Fiber Cable

The website is amazing and ordering pretermitted fiber optic materials is easy and accurate. We've ordered over 30 pretermitted cables for our customers from 50 feet to over 1000 feet. Never a failure in any strand !!

30 October 2025
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Reply from LANshack.com

Thank you very much for the awesome feedback and for taking the time to provide it!! That's exactly what we want to hear. We appreciate your business and if you ever have any questions, need help finding anything, or need something custom outside of what's on the site, please don't hesitate to reach out.

Sincerely,
LANshack

Rated 5 out of 5 stars

Would do business again!

Great prices, quality equipment and fast shipping

27 October 2025
LANshack.com logo

Reply from LANshack.com

Thank you for taking the time to provide a review. You highlighted exactly what we try our best to do. If any pricing is ever too high or you ever have any issues or questions please don't hesitate to reach out.

Sincerely,
LANshack

Rated 5 out of 5 stars

Tech support was very helpful

Tech support was very helpful. After speaking with them, I was able to complete the project.

27 October 2025
LANshack.com logo

Reply from LANshack.com

Hi John,

We are very happy to hear we were able to help you out. We're always here to help so please reach out again in the future if you have any other questions or need help finding anything.

Sincerely,
LANshack

Rated 5 out of 5 stars

The product was as exactly described…

The product was as exactly described and arrived I just a few days.
This is my second order from Lanshack and both have been 5 stars.

27 October 2025
LANshack.com logo

Reply from LANshack.com

Chris,

Thank you very very much for the great feedback and your business!! If there's ever anything you need help with please don't hesitate to reach out.

Sincerely,
LANshack

Rated 5 out of 5 stars

My fiber go to…

Excellent prices on fiber and fiber supplies!!!

15 January 2025
LANshack.com logo

Reply from LANshack.com

Hi Michael,

Thank you so much for the awesome review and for your continued business. We really do appreciate it! If you ever have any questions or pricing is not where you need it to be please don't hesitate to reach out.

Sincerely,
LANshack

Rated 5 out of 5 stars

very easy to use

Very easy to navigate and use

14 October 2025
LANshack.com logo

Reply from LANshack.com

Thank you for the great feedback and for taking the time to provide a review. We appreciate it and appreciate your business. If you ever need any help finding anything just let us know.

Sincerely,
LANshack

Rated 5 out of 5 stars

Excellent Fiber Provider

Easy to shop for fiber needs, good timing and communication. Helpful staff and support. Well priced.

20 October 2025
LANshack.com logo

Reply from LANshack.com

HI Josia,

Thank you very much for the awesome feedback and for taking the time to provide a review. We're happy to hear we were able to help out and you got what you needed. Please don't hesitate to reach out if you have any questions in the future or need help finding anything.

Sincerely,
LANshack

Rated 5 out of 5 stars

We ordered our parts and in a few days…

We ordered our parts and in a few days the parts were in the queue to be shipped. From start to finish we had them in less than a week! No issues with the online ordering.

13 October 2025
LANshack.com logo

Reply from LANshack.com

Hi Randy,

That is excellent to hear. That's exactly what we strive to do. Thank you for taking the time to provide a review. If you ever have any questions or need help please let us know.

Sincerely,
LANshack

Rated 5 out of 5 stars

Excellent website

Excellent website. The graphical user interface is fantastic and user friendly with great user flow !

12 October 2025
LANshack.com logo

Reply from LANshack.com

Thank you very much for the feedback! We are constantly working on the site to make it as user friendly as possible which is always tough with technical products. With that said, it's very nice to hear this. Please don't hesitate to reach out if you ever have any questions or need help finding any products.

Sincerely,
LANshack

Rated 5 out of 5 stars

Everything was delivered in a timely…

Everything was delivered in a timely manner and worked without issue! I will be using LANshack for all of our cable and fiber needs in the future! Thanks guys!

2 October 2025
LANshack.com logo

Reply from LANshack.com

HI John,

That is excellent to hear! Thank you for taking the time to provide a review. As we always say, if you ever need help finding any products or have any questions please don't hesitate to reach out.

Sincerely,
LANshack

Rated 5 out of 5 stars

Great Product Selection

Great price, great product selection. Will be back!

9 October 2025
LANshack.com logo

Reply from LANshack.com

Hi Mitch,

That's excellent to hear. Thank you for taking the time to provide a review and for your business. We greatly appreciate it.

Sincerely,
LANshack

Rated 5 out of 5 stars

Great Provider

Order was placed, shipped immediately, receiving the highest quality Cat 8 cables was efficiency at its finest

7 October 2025
LANshack.com logo

Reply from LANshack.com

Hi John,

We are pleased to hear you are happy with the cables. We take pride in craftsmanship and quality so it's nice to get this kind of feedback. Thanks for taking the time to provide this review. If you ever need help or have any questions just let us know.

Sincerely,
LANshack

Rated 5 out of 5 stars

I had to put a rush job title on my job

I had to put a rush job title on my order, and these guys delivered. There was a little confustion in the office about my order status and the girls in the office were all over it making me and my customer extremly happy. Not all assemblies are made equally, I really liked the composition of the assembly, we were really rough with it and it held up like a champ.

3 October 2025
LANshack.com logo

Reply from LANshack.com

Hi James,

We are very happy to hear we were able to deliver on time and you are pleased with the product. Thank you for your business and if you ever need help again, please don't hesitate to reach out.

Sincerely,
LANshack

Rated 5 out of 5 stars

The ethernet spools are perfect!

The ethernet spools are perfect for what I needed. Thanks!

26 September 2025
LANshack.com logo

Reply from LANshack.com

Hi Jon,

Thanks for taking the time to provide a review and for the order. We are very happy to hear we were able to get you what you needed. If you ever need help finding anything or have any questions, just let us know.

Sincerely,
LANshack

Rated 4 out of 5 stars

Great looking materials!

The materials look great. I wasn't sure the proper way to unspool the armored fiber without having one end loose and flopping all over the place though. It would be a bonus to label the fiber with their lengths, I had to unspool them all next to each other and measure.

22 September 2025
LANshack.com logo

Reply from LANshack.com

Hi Luke,

Thank you for taking the time to provide a review. To address your concerns, you ordered the assemblies with a pulling eye on one end. We do clearly state we recommend pulling eyes on both ends. Most installers would clip the back end to the reel or anything nearby to avoid the back end of the assembly from flopping around. They also protect your connectors.

Regarding the lengths of the spools, we always label both ends of the assembly with the part number which includes the exact length of the assembly and whatever connectors you chose. We also include a test report with each assembly that has the sku number of the assembly on it as well. You absolutely did not need to unspool all of the assemblies and put them next to each other.

Moving forward, if you have any questions or concerns when you receive the product, please reach out to us. We would have been more than happy to help you. We would have advised you to look a the cable label for the length and to tie off the back end of the assembly to keep it from flopping around.

Sincerely,
LANshack

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