La Redoute UK Reviews 

25,353
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,386 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and attractive design of products, often highlighting their durability and value. Many people appreciate the competitive pricing and frequent bargains. The delivery service is generally efficient, with quick arrival times and good communication, and the ordering process is often described as straightforward and easy to use. However, some customers also noted issues with their orders. A few people received incorrect items or products that did not match descriptions, such as wrong sizes. Others reported incomplete deliveries, missing components, or items not arriving. Occasional quality concerns or longer delivery times for international shipments were also mentioned.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, frequently praising items like bedding,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick delivery times and... See more

Quality

Consumers generally express satisfaction with the quality of items, often highlighting solid construction,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the ease of ordering, quick... See more

Price

Customers consistently note positive experiences with price, often finding products to be well-priced, good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very nice, roomy solid Acacia wood bathroom cabinet. Good value as half price on sale. Unfortunately, the way it had been packed, the screws had come out of their packaging and made indentations into... See more

Company replied

Rated 4 out of 5 stars

Great quality clothing that lasts and easy to navigate website. Have been buying for nearly 25yrs!! Straightforward returns with an enclosed label so it saves time and for the customer. Be aware. Sin... See more

Company replied

Rated 5 out of 5 stars

Shoes were narrow and very heavy. Sent back for a refund but not received yet (tracker shows received 5 days ago) hoping it’s a refunded swiftly. So whilst the shoes were not a good fit, customer... See more

Company replied

Rated 5 out of 5 stars

La redoute ,dressing table, 100% from beginning to end , ordering easy , despatch on time, product dressing table over the moon. Cannot praise this little beauty anymore , just perfect. Quality sup... See more

Company replied


Company details

  1. #364 of 600 best companies in Clothing Shop
  2. #47 of 55 best companies in Furniture Accessories
  3. #317 of 401 best companies in Home Furniture Shop

Written by the company

La Redoute specialist in French Fashion designer clothes at great prices. We have womenswear, menswear, children's wear plus a whole range of home items. Take a look, you won't be disappointed.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25k reviews

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4.3

All reviews

(25,353)

7,544 reviews in the last 12 months

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Rated 4 out of 5 stars

Lovely frame mirror quality not 100%

Mirror as described and very attractive as per the images on the website. I’m disappointed by the quality of the mirror glass though. It’s wavy instead of perfectly reflective

23 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Michael,

We appreciate your feedback on the mirror's appearance. We are sorry to hear the mirror glass quality wasn't as expected. I have sent you an email.

Thanks
Sharron

Rated 1 out of 5 stars
La Redoute UK logo

Reply from La Redoute UK

Hi Juliet,

We are sorry to hear that your second parcel has not arrived. We understand how frustrating this must be. We are actively looking into this delivery issue for you. I will call you.

Thanks
Sharron

Rated 5 out of 5 stars

Prompt dispatch

Easy to order, goods exactly as described and delivered for Click & Collect very promptly. The trainers I bought are not widely available in the size I need or in the colour I wanted so I was delighted to find them on La Redoute

23 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Marie,

We are so pleased to hear that you found the ordering process easy and that your trainers were exactly as described. It's great to know you were delighted to find them with us, especially since they are not widely available in your size and preferred colour.

Thank you for your feedback.

Sharron

Rated 5 out of 5 stars

Beautiful night dress

Amazing quality and look! Very fast delivery

23 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Olesya,

We are so pleased to hear that you are happy with the quality and look of your item, and that our delivery was fast.

Thank you for your positive feedback it is appreciated.

Thanks
Sharron

Rated 4 out of 5 stars

…efficiency and perfection

Kept up to date re delivery times and arrived on time. The side table is excellent and would fit in anywhere as a great size. The different colour wood types makes it blend in perfectly in the Lounge with other colours.

18 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Sonia,

We're so pleased to hear you were kept updated on your delivery and that it arrived on time. We're happy that your side table is excellent and blends in perfectly with your lounge decor.

Thank you for your feedback.

Sharron

Rated 5 out of 5 stars

Quality garment

Quality garment, arrived promptly, fits well,

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi JT,

We are so pleased to hear that you were happy with the quality of the garment and that it arrived promptly and fits well.

Thank you for your positive feedback.

Sharron

Rated 5 out of 5 stars

Fabulous chair and responsive Customer Service.

I purchased a brightly coloured, orange, floral feature garden chair from La Redoute which provides a stunning, one-off addition to my new patio/garden space.
It was packed well and came from the main distribution centre in France. Before I received the chair, there was a further reduction in price. Once I received the chair, which is fabulous quality, I mailed Customer Service to question the price difference. The small difference was refunded immediately. Excellent customer service and a great chair too.

14 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Sue,

We are so pleased to hear you love your new garden chair and that it's a stunning addition to your outdoor space. We're also glad we could quickly resolve the price difference for you.

Thank you for your kind words about our customer service. It's appreciated.

Thanks
Sharron

Rated 1 out of 5 stars

Item arrived cracked and dirty

Item arrived cracked and dirty - I was only offered a 15% refund or would be forced to repackage the item in its original state for return which I’m unable to do physically.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Maya,

We are so sorry to hear about the condition of the item upon arrival and the difficulties you faced with the return process. Thank you for taking my call today. I'm glad we could resolve this.

Thanks
Sharron

Rated 5 out of 5 stars

Great quality good price

Solid, easy to put together towel rail that fits perfectly in our bathroom. Very happy with product & delivery.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Jo,

We're so happy to hear that your towel rail was easy to assemble and fits perfectly in your bathroom! It's wonderful to know you're very happy with both the product and its delivery. Thanks Leanne

Rated 5 out of 5 stars

Easy to order,great choice ofGreat choice…

Easy to order,great choice of items,speedy delivery.Quality very good.

19 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Angy,

We're so pleased to hear you found the ordering process easy, appreciated the great choice of items, and experienced speedy delivery. We're also delighted that you found the quality very good! Thanks Leanne

Rated 5 out of 5 stars

Cotton duvet/eiderdown for hot weather.

Quick delivery on item I only seem to be able to order from France. Brought very thin cotton duvet/eiderdown for hot weather. Had one previously and found it easy care and more suitable for sleeping under than a 4 tog.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Tracey,

We're so happy to hear that our cotton duvet is perfect for you, especially for warmer weather! It's wonderful to know you find it easy to care for and more comfortable than a higher tog. Thank you for your lovely feedback. Thanks Leanne

Rated 5 out of 5 stars

Beautiful garment,great price,fast…

Beautiful garment,great price,fast delivery.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Sarah,

We appreciate your positive feedback. We are so happy to hear that you found the garment beautiful, the price great, and the delivery fast. Thanks Leanne

Rated 4 out of 5 stars

Birkenstocks great value for money

Easy
To negotiate on line order and add promotional codes, great value for money compared to other retailers one star deducted as evri were late on delivery.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Sue,

We're happy to hear that you found our online ordering process easy and that you appreciated the value for money. We sincerely apologise for the delay with Evri and the inconvenience this caused.

Thank you for your feedback.

Sharron

Rated 5 out of 5 stars

Great quality product as always

Great quality product as always! Quick delivery what more could you ask for!

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Debbie,

We're so pleased you're happy with the excellent quality of our product and our quick delivery! Thank you for your wonderful feedback. Thanks Leanne

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