I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Free parking and nice central location. Friendly and helpful staff and very relaxing stay. Room was clean, good value compared to others and had everything I needed. If you are expecting luxury then... See more
Company replied
The room was clean and reasonably priced. I had a good nights sleep and the breakfast snacks were very welcome. I did have trouble knowing how to use the code to get through the front door and i... See more
Good location, some issues in the bathroom, but we could manage them. The price is affordable.
Company replied
Company details
- Travel deals
- also in
- Hotel
Written by the company
Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
Contact info
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
3.9
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No ID check at check in
No ID check at check in
No water in room or offered
Closed bar before informing
Toilet broke making loud noise all night
14 February 2026
Reply from LateRooms.com
Hi Jake,
Thank you for your review. We’re really sorry to hear about the issues you experienced during your stay.
The matters you’ve mentioned, including check-in procedures, in-room facilities and bar opening times, are managed directly by the property. That said, we’d like to ensure your feedback is shared appropriately and reviewed.
Please feel free to contact us at support@laterooms.com with your booking details, and we’ll be happy to raise this with the hotel on your behalf.
Best wishes,
Rebecca
Pillows mattress clean room hot water…
Pillows mattress clean room hot water tea coffee real milk space
13 February 2026
Reply from LateRooms.com
Hi Irene,
Thank you for taking the time to leave a review! We’re delighted to hear you enjoyed the comfort of your room. It sounds like everything was just right for your stay!
We look forward to helping you with your next booking.
Best wishes,
Rebecca
Needed improvement
I stayed at Gwesty links wales the hotel is haunted the service is excellent but I think they should care about the quality of the hotel and the security of the website because if you entered your card detail on public or at anywhere you might expose your personal information I think they should do Apple Pay or google pay which made payment more secure but over all I give three stars for this website .
30 October 2025
Reply from LateRooms.com
Hi Jadon,
Thank you for taking the time to share your feedback. We’re glad to hear you found the service at Gwesty Links Wales excellent.
We appreciate your comments regarding online payment security. For peace of mind, LateRooms uses secure, encrypted payment methods.
The quality concerns you mentioned about the property are disappointing. To ensure your feedback is reviewed by the hotel, please contact us at support@laterooms.com with your booking details, and we’ll be happy to raise this on your behalf.
Best wishes,
Rebecca
Reply from LateRooms.com
Hi Daljeet,
Thank you for your review! We’re delighted to hear you had a great experience booking with LateRooms.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Website kept freezing at the point of…
Website kept freezing at the point of payment confirmation.
11 February 2026
Reply from LateRooms.com
Hi Dilys,
Thank you for your review.
We’re sorry to hear that you experienced issues on our website during payment confirmation. We completely understand how frustrating that must have been.
If you are continuing to experience issues, please feel free to reach out to us at support@laterooms.com or on 0203 637 0812, and we’ll be happy to assist you with completing your booking.
Best wishes,
Rebecca
Great easy journey to book a room at a…
Great easy journey to book a room at a great price.
7 February 2026
Reply from LateRooms.com
Hi Harjeet,
Thank you for your review! We’re delighted to hear you found the booking process easy and were happy with the price of your room.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
I sought an international hotel booking…
I sought an international hotel booking service, and Laterooms appeared to be a genuine UK business.
4 February 2026
Unprompted review
Reply from LateRooms.com
Hi Emmanuel,
Thank you for your review! We’re delighted you found LateRooms and we hope to help you with your next stay soon!
Best wishes,
Rebecca
Easy and straightforward. Need an easy disabled room button that means something. Eg Wheel in shower
Good choice and many options. Easy to navigate. Could do with meaningful easy to give access filter. Eg does it have a wheel in shower facility?
1 February 2026
Reply from LateRooms.com
Hi Karenna,
Thank you for your review! We’re really pleased to hear you found our site easy to navigate and enjoyed the range of options available.
Thank you also for your feedback about accessibility filters. We’re always looking for ways to improve our website, and suggestions like yours are very helpful.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Reply from LateRooms.com
Hi Caroline,
Thank you for your review!
We’re delighted to hear you were pleased with the large range of accommodation we offer and that you found the booking process easy. That’s the experience we want for every customer!
We look forward to helping you with your next stay.
Best wishes,
Rebecca
Reply from LateRooms.com
Hi Ms Charman,
Thank you for your review! We’re delighted to hear you found a hotel in a great location and at a price you were happy with.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
The price was remarkably competitive
The price was remarkably competitive, far cheaper than the hotel's own website. An extra benefit was the inclusive breakfast and tax was also included. Paid up front to get the cheaper rate and save even more money.
31 January 2026
Reply from LateRooms.com
Hi J Fletcher,
Thank you for your review! We’re thrilled to hear you found such a great deal and enjoyed your stay also!
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Easy to book with
Easy to book with, no hassle, lovely accommodation provided at a decent cost
29 January 2026
Reply from LateRooms.com
Hi David,
Thank you for your review! We’re delighted to hear you found the booking process easy and that you enjoyed a great value stay!
We look forward to helping you with your next booking!
Best wishes,
Rebecca
Alexa and David helped me enormously…
Alexa and David helped me enormously when a sudden event meant I had to cancel the stay
13 January 2026
Reply from LateRooms.com
Hi Susan,
Thank you for your review! We’re delighted to hear you received the support you needed.
We’re always happy to assist and look forward to helping you with any future stays!
Best wishes,
Rebecca
They don't even deserve 1 star I wanted…
They don't even deserve 1 star I wanted to give them minus,
they charge and then they don't even refund if you don't use their service.
My iteniery no is 9018903007646
I can give the details if any one wants .
Please don't book with them
Dishonest people.
Not even worthy to even open their links
Pathetic
19 January 2026
Unprompted review
Reply from LateRooms.com
Hi Ayesha,
Thank you for your review. We’re sorry to hear how disappointed you feel about this.
We’ve checked your booking details and as the booking wasn’t cancelled, it was treated as a no-show and isn’t eligible for a refund. As explained in your booking confirmation, refunds are only possible when a booking is cancelled within the free cancellation period or in line with the property’s policy.
We appreciate this isn’t the outcome you were hoping for, and we're sorry for any disappointment caused.
Best wishes,
Rebecca
Not the experience anyone should have
Everything was okay booking, checking in, etc. However, the property I booked had a serious infestation of bed bugs... they were everywhere!!! I discovered this at 1 a.m. when I awoke from disturbed sleep. The host didn't answer my calls or messages. Customer service was uselessI had to destroy every item of clothing I took into that flat, and I am having recurring nightmares. I didn't even get an apology. I was offered £20 back from the £120 it cost for 1 night - I declined this insulting offer.
UPDATE:
After following up with Rebecca from customer services, I have changed the original rating I gave. She kept me informed of the complaint process every step of the way, and also managed to secure a full refund from Booking.com. It was complicated due to Booking.com managing the booking. This 5* rating is for the customer service I was given after my complaint. I probably won't use LateRooms again, as it's connected to Booking.com, which I will avoid at all cost in the future!.
2 November 2025
Reply from LateRooms.com
Hi J George,
Thank you for sharing your experience. We’re very sorry to hear what you went through — this sounds extremely distressing and is not the experience we would ever want for anyone booking through us.
Your booking was managed by Booking.com, who act as the appointed managing agent on behalf of the property and handled the support and resolution at the time. We appreciate that the outcome you were offered did not feel appropriate given the seriousness of what you experienced.
We’d like to support you by escalating this further with our partner. Please get in touch with us at support@laterooms.com with your booking details, and we’ll do what we can to ensure this is reviewed again properly.
We’re genuinely sorry for the impact this has had on you and appreciate you taking the time to raise it.
Best wishes,
Rebecca
Reply from LateRooms.com
Hi Mark,
Thank you for your review! We’re delighted to hear you had an excellent experience with our service.
We hope to assist you again with your next stay!
Best wishes,
Rebecca
Got the hotel I wanted at a great price.
28 January 2026
Reply from LateRooms.com
Hi Terence,
Thank you for your review! We’re really pleased to hear you were able to get the hotel you wanted at a great price.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Smooth booking and confirmation
Smooth booking and confirmation. It was just right for arranging my stay in Exeter. Thank you.
12 November 2025
Reply from LateRooms.com
Hi Sho,
Thank you for your lovely review! We’re really pleased to hear everything went smoothly with your booking.
We hope to help you again soon.
Best wishes,
Rebecca
Great site easy to navigate round and…
Great site easy to navigate round and great prices in hotel rooms ..... Definitely would recommend this site ...
24 January 2026
Reply from LateRooms.com
Hi Mary Theresa,
Thank you so much for your lovely feedback! We’re really pleased to hear you found the site easy to use and the prices great.
We really appreciate the recommendation and hope to help with your next stay soon.
Best wishes,
Rebecca
Scam company I guess?
I booked a hotel for my step daughter and I for her birthday over a month before the date. When we arrived around midnight, the hotel had no record of my booking and was full. We finally found a hotel that was available to take us in at 3am. I've sent emails, posted on their Facebook page, and LateRooms.com hasn't responded. The trip was a nightmare and cost me about 50% more due to last minute bookings.
Update: I've already sent two emails to your support email address with no reply. My itinerary number for this booking is: 9018564677321.
22 January 2026
Unprompted review
Reply from LateRooms.com
Hi Jeff,
Thank you for updating your review and providing your itinerary number. We’re very sorry to hear about the difficulties you experienced and completely understand how frustrating this must have been.
We’ve checked our system and can now locate your booking. However, we have no record of any emails from you, and our Facebook page does not allow public posts, which may explain why you didn’t receive a response earlier.
We’ll be contacting you shortly via the email address used to place your booking to confirm the next steps and help resolve any issues. In the meantime, you can also reach us at support@laterooms.com or by phone on 0203 637 0812.
We appreciate your patience and hope to restore your confidence in booking with LateRooms.
Best wishes,
Rebecca
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.