The one star reviews here are the right ones. My mum has been scammed by this company. Thin, small pillow arrives vacuum packed from Thailand and to return you have to pay £15 plus your own shipping c... See more
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I was a bit non-plussed when the pillow arrived because it was shrink wrapped and very compact, however, it soon plumped up into a proper pillow size and shape. It's very comfortable. The only re... See more
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I only came across these poor reviews today whilst waiting for my pillow to arrive. Obviously I was very upset and worried. However, my parcel has just been delivered and I am delighted with it. Unlik... See more
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Be ware buyers This is not British company supplier of British pillows Latex pillows come vacuum packed from Thailand They take admin charge of £15 if you want to return and you pay cost pos... See more
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Company details
Written by the company
Under new ownership since 1 August 2026. Latex Pillow Shop is now operated by a new ownership and management team. We understand that customers who purchased before 1 August 2026 reported concerns about communication, product descriptions, delivery, returns, and refunds, and we are reviewing those issues carefully. Our priority is to provide clear product information, transparent shipping and returns guidance, responsive customer support, and a better overall customer experience. We are based in Thailand and serve customers in the United Kingdom through latexpillowshop.co.uk. If you have questions about an existing or recent order, please contact our customer support team with your order details. We will review each enquiry individually and explain the available options. We welcome all genuine feedback, positive or negative, and are committed to responding openly and respectfully.
Contact info
United States
- www.latexpillowshop.co.uk
2.4
Poor
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Be ware buyers
Be ware buyers
This is not British company supplier of British pillows
Latex pillows come vacuum packed from Thailand
They take admin charge of £15 if you want to return and you pay cost posting back to Thailand
Pillow poor quality and smell
They would not Honer buyer protection
No such thing exists
Don’t waste ur money
9 October 2024
Unprompted review
Reply from Latexpillowshop
Hi Daxa, We’re sorry to read about your concerns regarding return arrangements and charges, shipping and business-location transparency and product descriptions and materials. Since 1 August 2026, Latex Pillow Shop has been under new ownership, and we take feedback about previous orders seriously. Please share your order details with our current support team so we can investigate your concerns and explain the available next steps.
Absolutely shocking quality for a “pillow”
Absolutely shocking. I am so sorry I didn’t read the reviews about this pillow, if you could call it that. Please please read the reviews. It is tiny and for €59 it is just ridiculously expensive. The impression is that it’s Irish but it’s shipped from Thailand
7 September 2024
Unprompted review
Reply from Latexpillowshop
Hi Maura, We’re sorry to hear about the difficulties you experienced with shipping and business-location transparency. The business has been under new ownership since 1 August 2026, and our new team is reviewing concerns raised before the ownership change. Please contact our current customer support team with your order details so we can review your circumstances and explain any available options.
If I could have given zero star rating…
If I could have given zero star rating I would have done. The Pillow gives me terrible neck pain. I was only a few days over the 30 days (not long enough - my mattress has got a 365 refund back policy). Go with QVC where they have 2 months to return items. I got in touch with them & they don't appear to care. They have my money (£56 just for one pillow) & as far as they are concerned that's it. Horrific customer service. DO NOT BUY FROM THESE PEOPLE!!!!!!
28 August 2024
Unprompted review
Reply from Latexpillowshop
Hi Saffron, We’re sorry your experience involving refunds, return arrangements and charges and pillow comfort and suitability fell short of expectations. A new ownership and management team took over on 1 August 2026, and we are carefully reviewing feedback about earlier experiences. If you contact our present support team with your order details, we’ll review what happened and explain the options available.
The item was faulty and would not…
The item was faulty and would not resend another or refund order. A terrible company to deal with. They are in Thailand and goods sent from there too. Please don't waste your money
22 August 2024
Unprompted review
Reply from Latexpillowshop
Hi Garry, We’re sorry to read about your concerns regarding refunds and shipping and business-location transparency. Since 1 August 2026, Latex Pillow Shop has been under new ownership, and we take feedback about previous orders seriously. Please share your order details with our current support team so we can investigate your concerns and explain the available next steps.
I wish I had read these reviews before…
I wish I had read these reviews before buying from this company. As everyone else has said, it is a scam. These pillows cost a lot of money and are worth about a £1. I tried complaining but got nowhere. Do not buy from them. They are from Thailand not UK.
31 July 2024
Unprompted review
Reply from Latexpillowshop
Hi Juliet, We’re sorry to hear about the difficulties you experienced with shipping and business-location transparency. The business has been under new ownership since 1 August 2026, and our new team is reviewing concerns raised before the ownership change. Please contact our current customer support team with your order details so we can review your circumstances and explain any available options.
Scam site
Oh my goodness must warn you all this is a complete scam site!!!’
The pillow is noting like the pictures on the website. The pillows come from Thailand and not uk as the flag shows .
The quality is terrible so cheaply made.
They have no customer service skills. They email and tell you to send it back to Thailand and you pay for the postage.
Please don’t buy form here!
Maybe buy from Amazon much safer.
Such a shock companies can trade like this.
19 June 2024
Unprompted review
Reply from Latexpillowshop
Hi Consumer, We’re sorry your experience involving return arrangements and charges, shipping and business-location transparency and customer communication fell short of expectations. A new ownership and management team took over on 1 August 2026, and we are carefully reviewing feedback about earlier experiences. If you contact our present support team with your order details, we’ll review what happened and explain the options available.
Masquerading as an UK company
The website misrepresents the company. It shows a UK company. On the opening page, there is a large Union Jack. There is a photo of a western woman on the phone. There is no mention of Thailand. Like others on here I have been scammed as returning the inadequate poor quality pillow would cost a fortune to send to Thailand. There is no mention on their website of having to return anything to Thailand!? I have disputed the charge with AMEX on the basis that the company is dishonest, misleading and untruthful, so hopefully will get a refund from them.
16 May 2024
Unprompted review
Reply from Latexpillowshop
Hi Kevin, We’re sorry to read about your concerns regarding refunds, return arrangements and charges and shipping and business-location transparency. Since 1 August 2026, Latex Pillow Shop has been under new ownership, and we take feedback about previous orders seriously. Please share your order details with our current support team so we can investigate your concerns and explain the available next steps.
Bought a pillow for my neck/shoulder…
Bought a pillow specifically for my neck/shoulder pain which gives me awful headaches. I am a side sleeper. This company says you can have a 30 day trial of the pillow. The pillow didn't help my condition at all the pillow is too soft to support my neck so is of no use to me. They don't mention that if you return - - you have to return the pillow to Thailand. Costs more to return than the pillow cost. SCAMMERS
6 April 2024
Unprompted review
Reply from Latexpillowshop
Hi Valerie, We’re sorry to hear about the difficulties you experienced with return arrangements and charges, shipping and business-location transparency and pillow comfort and suitability. The business has been under new ownership since 1 August 2026, and our new team is reviewing concerns raised before the ownership change. Please contact our current customer support team with your order details so we can review your circumstances and explain any available options.
DO NOT BUY FRO THIS COMPANY
DO NOT BUY FROM THIS COMPANY
Wish I’d seen the reviews on here before purchasing as stated if you want to return a pillow they require you to send it to Thailand even though they are pretending to be a uk company. I tried to put a review on their own website but surprise surprise it wasn’t allowed…..WHAT A SCAM!
2 April 2024
Unprompted review
Reply from Latexpillowshop
Hi Trevor, We’re sorry your experience involving return arrangements and charges and shipping and business-location transparency fell short of expectations. A new ownership and management team took over on 1 August 2026, and we are carefully reviewing feedback about earlier experiences. If you contact our present support team with your order details, we’ll review what happened and explain the options available.
Complete scammers
Complete scammers. I'm usually so savvy but in a lapse in concentration I ordered from these to the tune of £55. Arrived and it's utter rubbish. Was for my daughter but I wouldn't even put my own head on it. Company presents itself as British - it's not its in Thailand and whilst they claim they have a money back guarantee its all lies as they sting you by making you mail it back to Thailand and all kinds of fees on top. Complete dishonest thieves!
25 February 2024
Unprompted review
Reply from Latexpillowshop
Hi Pippa, We’re sorry to read about your concerns regarding refunds, shipping and business-location transparency and delivery. Since 1 August 2026, Latex Pillow Shop has been under new ownership, and we take feedback about previous orders seriously. Please share your order details with our current support team so we can investigate your concerns and explain the available next steps.
Had best nights sleep for months…..
Had best nights sleep for months using these latex pillows. Dunlop latex pillows are the best I’ve used. They arrived quickly and customer service team were helpful with my initial enquiry. Will be buying more for family and friends.
17 February 2024
Unprompted review
Reply from Latexpillowshop
Hi Scott, Thank you for taking the time to leave your review. We’re pleased you had a positive experience with product descriptions and materials, pillow comfort and suitability and customer communication. The business has been under new ownership since 1 August 2026, and our current team appreciates your feedback as we continue improving our service.
High quality latex pillow
I have used latex pillows for many years and this pillow is very good quality. There are other more expensive brand options but this one is very reasonably priced for the quality.
15 February 2024
Unprompted review
Reply from Latexpillowshop
Hi Andy, Thank you for taking the time to leave your review. We’re pleased you had a positive experience with product descriptions and materials. Since taking over on 1 August 2026, our new ownership team has been committed to clear communication and a positive customer experience.
Very comfortable natural latex pillows …
Received the pillows 3 days after placing the order and very happy with them. The latex foam is supportive but soft enough to be comfortable. I have allergies and these natural latex pillows are perfect.
12 February 2024
Unprompted review
Reply from Latexpillowshop
Hi Mark, Thank you for taking the time to leave your review. We’re pleased you had a positive experience with product descriptions and materials, pillow comfort and suitability and customer communication. Our new team took ownership on 1 August 2026, and your feedback helps us understand what customers value most.
This is a SCAM: you'll even get charged for cancelling
I am suffering from really bad sleep and desperate to get a pillow. I ordered one as there was a 30-day sleep trail with the pillow. BUT then I saw the scam when I went to the returns page. Now they will accept the cancellation of my order but they charge me £4.50 just for having made the mistake of falling into their trap... BEWARE OF SUCH INTERNET SCAM COMPANIES
If you want a latex pillow from Thailand, you can get it on Temu for less than half the price on this scam site with no promises of 30 day trial.
13 February 2024
Unprompted review
Reply from Latexpillowshop
Hi DeeBee, We’re sorry to hear about the difficulties you experienced with return arrangements and charges, shipping and business-location transparency and product descriptions and materials. The business has been under new ownership since 1 August 2026, and our new team is reviewing concerns raised before the ownership change. Please contact our current customer support team with your order details so we can review your circumstances and explain any available options.
Wonderful pillow
Wonderful pillow! Offers great support for my neck and the latex foam is so much more durable than my old memory foam pillows. Customer service was also great answering my questions prior to placing the order.
6 February 2024
Unprompted review
Reply from Latexpillowshop
Hi Joice, Thank you for taking the time to leave your review. We’re pleased you had a positive experience with product descriptions and materials, pillow comfort and suitability and customer communication. Since taking over on 1 August 2026, our new ownership team has been committed to clear communication and a positive customer experience.
Scam company
Scam company. Bought an expensive pillow from them with their "30 day money back guarantee". Pillow was too hard, so no good for me. Tried to return the pillow after less than a week. Company told me I had to return it to Thailand at my cost and I was responsible for tracking the package.
Company has a UK website, a UK address and a UK flag on the website.
Complete scam and misleading, if not false, advertising.
Obviously no intention of honouring the 30 day refund policy.
Use these scammers at your own risk.
2 February 2024
Unprompted review
Reply from Latexpillowshop
Hi Martin, We’re sorry to read about your concerns regarding refunds, return arrangements and charges and shipping and business-location transparency. Since 1 August 2026, Latex Pillow Shop has been under new ownership, and we take feedback about previous orders seriously. Please share your order details with our current support team so we can investigate your concerns and explain the available next steps.
DO NOT USE this extremely misleading…
DO NOT USE this extremely misleading website. It advertises with a UK website address and a UK office, offering you a 30 day returns policy if you're not happy with your purchase. However, if you ask to return something, the return address is in Thailand and you have to pay and take responsibility for tracking. So they know people won't bother. An absolutely disgraceful way to do business, and should be illegal. I will be reporting them to trading standards.
3 February 2024
Unprompted review
Reply from Latexpillowshop
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with return arrangements and charges, shipping and business-location transparency and product descriptions and materials. The business has been under new ownership since 1 August 2026, and our new team is reviewing concerns raised before the ownership change. Please contact our current customer support team with your order details so we can review your circumstances and explain any available options.
Needed to return the pillow as was…
Needed to return the pillow as was hurting my neck because it was to small there returns address is in Thailand so to expensive to return so stuck with a pillow I can't use
23 January 2024
Unprompted review
Reply from Latexpillowshop
Hi Georgina, We’re sorry your experience involving return arrangements and charges, shipping and business-location transparency and product sizing fell short of expectations. A new ownership and management team took over on 1 August 2026, and we are carefully reviewing feedback about earlier experiences. If you contact our present support team with your order details, we’ll review what happened and explain the options available.
Excellent customer service
Excellent customer service. I can’t fault it. My query was sorted out very promptly.
5 October 2023
Unprompted review
Reply from Latexpillowshop
Hi Pam, Thank you for taking the time to leave your review. We’re pleased you had a positive experience with customer communication. Our new team took ownership on 1 August 2026, and your feedback helps us understand what customers value most.
I’ve had excellent service from this…
I’ve had excellent service from this company, not only their great products. I bought two latex pillows, excellent quality and prompt delivery but their customer service couldn’t be better.
1 October 2023
Unprompted review
Reply from Latexpillowshop
Hi Caroline, Thank you for taking the time to leave your review. We’re pleased you had a positive experience with product descriptions and materials, customer communication and delivery. The business has been under new ownership since 1 August 2026, and our current team appreciates your feedback as we continue improving our service.
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