I was delighted with the advice and support I received from Jenny Gillespie. I can’t praise her highly enough. She genuinely cares about her customer and took her time to get the best deal available,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have used Laurie Ross for 7 years re my Car Insurance. All the employees are happy to explain the insurance premium to you in a most professional, yet straightforward manner. I also like the fact th... See more
Company replied
Team members are efficient, great comms style, supportive, positive, sorted out a very good insurance deal for us in a matter of days. Special thanks to Louise
Company replied
Both my wife and I have enjoyed dealing with Sharon Govan at the Mount Florida branch for insurance for our cars and the house. The quality of the cover and the quotes were far better that we could ge... See more
Company replied
Company details
- Insurance broker
- Car and Motor Insurance Agency
- Business insurance company
- Caravan and Motorhome Insurance Company
- Home Insurance Agency
Written by the company
Howden is the new name for Laurie Ross. At Howden we provide car, home, van and a range of other insurance services. We are passionate about client service, and believe that the best way to support you and deliver real value for money is through our teams of friendly and experienced staff based in our local branches. Howden Insurance is an independent insurance Broker serving personal, commercial, and private clients. With over 200 local offices and branches, we’re trusted by over 1,000,000 clients across the UK and Ireland. We provide access to a wide range of personal and business insurance policies and assist you with your claims in times when you need us the most.
Contact info
37 Carmunnock Road, Mount Florida, G44 4TZ, GLASGOW, United Kingdom
- 0141 212 9555
- reviews@howdeninsurance.co.uk
- www.laurieross.com
Taxi insurance renewal
Having been a laurie ross customer for years it is always a pleasure dealing with Louise and the other staff in the Partick branch they will always try to give you a solution rather than a problem also a great price to re insure my taxi great service as usual 5 stars
8 April 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Brian, thanks for the 5 stars! Louise and the rest of the team at Partick will be happy to hear your comments, and we appreciate you for staying with us for years!
The Laurie Ross Team
great service maureen knows her job…
great service maureen knows her job inside out got me a great deal with my renewal no one else could beat it many thanks
9 April 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Peter, thank you for taking the time to leave us such a lovely review. Maureen will be over the moon to hear your comments and we appreciate you for renewing with us!
The Laurie Ross Team
My experience
Recently used Lawrie ross for our building insurance. Service was brilliant and Lorraine was amazing!! went out her way to ensure we got the best deal and nothing was too much bother. Lovely girl and great service!!
8 April 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Jacqueline, thanks for the 5 stars! We are delighted to hear that you found our service brilliant and that we could get you the best deal possible.
The Laurie Ross Team
SMASHING
Lovely, friendly and extremely helpful during every step of transaction. Highly recommend.
28 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Martin, thank you for taking the time to leave us such a lovely review. We are delighted to hear that you found us friendly and helpful and we appreciate you saying you would recommend us!
The Laurie Ross Team
Good service
16 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Abdul, thanks for the 5 stars! We are pleased to hear that you found our service great.
The Laurie Ross Team
Always contact you before your…
Always contact you before your insurance is due. Very friendly staff.
28 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Sandra, thank you for taking the time to leave us such a positive review. Thank you for saying our staff are friendly!
The Laurie Ross Team
Been with Laurie Ross Paisley for many…
Been with Laurie Ross Paisley for many years.They always contact me prior to my insurance renewal date well prepared with various quotes and best quote .I have always been happy with my quotes as I have rough idea of what to expect. Aways very competitive. Thank you all at Paisley.
27 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Philip, thank you for taking the time to leave us such a lovely review. The team in Paisley will be happy to hear your comments, and we appreciate you for staying with us for years!
The Laurie Ross Team
Excellent service and excellent staff…
Excellent service and excellent staff and management, great value and quality support.Eileen and Ross provided me with the information and policy I needed.thank you both .
18 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Alexander, thanks for the 5 stars! Eileen and Ross will be delighted to hear your comments, and we are happy to hear that you found our service and staff excellent!
The Laurie Ross Team
Carol was very helpful and efficient
Carol was very helpful and efficient. I was surprised how good the deal was on house insurance, much less than online quotes. She was able to explain some of the details that are not clear with online quotes. would definitely use again for car insurance quote
18 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Jean, thanks for taking the time to leave us such a lovely review! Carol will be delighted to hear your feedback, and we are over the moon to hear that you would definitely use us again!
The Laurie Ross Team
25 years a happy customer
Very happy with our renewal quote considering recent spikes in the market. Also arranged removal of driver after a bereavement very easily. Family business have used Laurie Ross for over 25 years ago & will continue to do so.
22 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi John, thanks for the 5 stars! Thank you so much for being a loyal customer for over 25 years, we are glad to hear that you were happy with your recent renewal quote too. Thanks again.
The Laurie Ross Team
Excellent
We have used Laurie Ross for many years now and always find the service and attention to detail fantastic. Attentive and great customer service always.
20 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Jennifer, thanks for the 5 stars! We are delighted to hear that you found our team to be attentive and have good customer service. We appreciate you for staying with us for many years!
The Laurie Ross Team
Efficient and friendly service
Efficient and friendly service, as always.
14 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi James, thank you for leaving us such a positive review. We are happy to hear that you found our service efficient and friendly!
The Laurie Ross Team
Always very helpful a pleasure to do…
Always very helpful a pleasure to do business with
16 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Stuart, thanks for the 5 stars! We are happy to hear that you found us helpful and a pleasure to do business with.
The Laurie Ross Team
Great personal service
Great personal service, it's like dealing with one of my good friends.
18 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Brian, thanks for taking the time to leave us a review. We are delighted to hear that you found our service great!
The Laurie Ross Team
Service from Laurie Ross Shettleston…
Service from Laurie Ross Shettleston was excellent as ever.
Scott made whole process so simple a d will definitely use them again next year.
13 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Paul, thanks for the 5 stars! Scott and the rest of the Shettleston team will be happy to hear your comments, and we are glad to hear that our process was simple and easy.
The Laurie Ross Team
My experience with Laurie Ross was…excellent
My experience with Laurie Ross was excellent they done everything they could to get me the best deal for everything I was asking for. Would like to thank Maureen for all her help sorting out my insurance.
18 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Margaret, thank you for taking the time to leave us such a positive review. Maureen will be delighted to hear your comments, and we are happy to hear that our team did all we could to get you the best deal possible!
The Laurie Ross Team
I have used Laurie Ross for years and…
I have used Laurie Ross for years and find them very efficient and helpful. They do their best to give you the best quote
15 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Jane, thanks for the 5 stars! We are happy to hear that you found our team efficient and helpful, and we appreciate you for staying with us for years!
The Laurie Ross Team
New quote
Haven’t owned a car for a few years because I was supplied with a company vehicle.
But nearing retirement I purchased a car for myself.
I was put in contact with Sharon who made the whole experience easy and straightforward.
Was given a great quote that I took with her.
Thank you
Gerry
8 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Gerry, thanks for taking the time to leave us a review. Sharon will be over the moon to hear your comments and we are pleased to hear that we could get you a great quote! Thanks again,
The Laurie Ross Team
Great customer service from Kelly
Great customer service from Kelly, she is a really friendly and knowledgeable person. She made renewing my taxi insurance so easy, emailing my documents to my admin office and sending me the paper version. Also got me a very reasonable renewal price.
8 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Frank, thanks for the 5 stars! Kelly will be delighted to hear your comments, and we are happy to hear that your renewal process was quick and easy.
The Laurie Ross Team
Maureen at Paisley branch
As at every renewal Maureen from the Paisley branch phones me and talks me through my policy just a great service and Maureens a credit to Laurie Ross.
7 March 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Mark, thank you for taking the time to leave us a review. Maureen and the rest of the Paisley branch will be happy to hear your feedback. Thank you for renewing with us also!
The Laurie Ross Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.