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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and effectiveness in improving skin. Many people appreciate how the products make their skin feel soft, hydrated, and youthful, with some even noting visible reductions in wrinkles and improved complexion. The customer service and staff also receive high praise for being helpful, responsive, and professional. However, some people were dissatisfied with the sales tactics, mentioning feeling pressured or receiving unclear information about pricing and subscriptions. There were also isolated concerns about certain product ingredients and issues with packaging changes.

What people talk about most

Product

Consumers find the products to be highly effective and beneficial for their skin. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products, highlighting how they... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and kindness.... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness,... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness of the staff and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more

Company replied

Rated 5 out of 5 stars

I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung... See more

Company replied

Rated 5 out of 5 stars

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Contact info

4.2

Great

TrustScore 4 out of 5

939 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been using Lavie Labs

I’ve been using Lavie products for a good while now it really suits me. Guy rang me a few weeks ago introducing me to a new skin program, after receiving the box of goodies and instructions had Guy sent me to get the best results I’m happy to say after just 5 days my skin feels and looks brighter already. I’m looking forward to carrying on with the program into the winter months. Thanks Guy for your very helpful advice and service.

27 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

It sounds like you've had a great experience with Lavie Labs! It’s wonderful to hear that the new skin program is already making a noticeable difference for you in just five days. It’s always nice to have someone like Guy who provides helpful advice and support. Here’s to continued progress as you move into the winter months!

Rated 5 out of 5 stars

I love the products I use and the way…

I love the products I use and the way it makes my skin look and feel. It took me years of trying different creams to find a product Im Happy with and would not use anything else now

12 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

It’s amazing to hear how much you love the products! Finding something that truly works for your skin can be such a journey. It's great that you've found a perfect match that makes you feel confident and happy!

Rated 5 out of 5 stars

Excellent Products

Absolutely love Lavie Labs skin creams, would highly recommend anyone to try for themselves,

25 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thanks for sharing your experience! We're thrilled to hear that you're loving our skin creams. Your recommendation means a lot to us!

Rated 5 out of 5 stars

I really enjoy the products that I use

I really enjoy the products that I use. They make my skin feel soft and considerably less wrinkled. I have honestly had comments since using them as to how well I look.
Equally important, my contact at the company, Guy, keeps in touch to ensure that I’m still happy. Of course any new products are mentioned! He is a salesman for them after all. However, I never feel “sold at” and there is no untoward pressure to buy anything.

25 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for sharing your experience! It's wonderful to hear that the products are making such a positive difference for your skin and that Guy has been so helpful. We believe in offering great customer support without the pressure, and it's fantastic that you feel comfortable with the service. Keep enjoying the results!

Rated 5 out of 5 stars

Service par excellence

Service par excellence, be it a quick call, details of the excellent products available or a speedy delivery, I can't fault. The facial creams too are absolutely amazing. Very grateful to have my hand held all the way!!

19 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your kind words! We're delighted to hear that you're enjoying both the products and our service. It's our pleasure to ensure you have a seamless experience, and we're so glad we could be there for you every step of the way!

Rated 5 out of 5 stars

Great skin

Oh, I love the products. I've been using them for the past couple of years. I love the smell and the feel of my skin. Am told I look younger than my 71years.
I also have a great customer advisor name Guy, who I get along with. He advises me on the newest products, and always there at the end of the line to help
if need be. Thank you Lavie.

25 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your lovely feedback! We're thrilled that you're enjoying our products and experiencing such great results. It's wonderful to hear that Guy has been providing you with excellent support as well. We’re grateful to have loyal customers like you, and we're always here to help!

Rated 1 out of 5 stars

I was called by a salesman called…

I was called by a salesman called Dwayne who was obviously very good as I purchased the products.
I already had a good skincare regime and was using medical grade products with no real skincare concerns however was talked very well in to trying these products.
I took a before picture anyway and started using the products and 3 weeks in it was apparent they were not suitable for my skin as I was getting miliea and aggressive spots. Also the pump wasn’t working correctly on one of the products but after reading reviews it helped by tilting it on its side. I contacted Dwayne by email sending photos of my current skin stating I had stopped using and would like to return the products After a few days Dwayne called me and talked me in to revising what I was doing so I would only use the retin product until my skin calmed down. Unfortunately this made no difference and my skin was getting worse so again I emailed Dwayne with pictures explaining I still felt the products were not suitable for my skin and I would like to return them. I heard nothing back so a week later (today) I sent a follow up email only this time I have had a response saying there is a problem with the mailbox so I am now having to leave this review.
The products may be good for some people but are not suitable for me. As I said I had a good regime prior with no real concerns and even if the products were suitable if used every few days etc I still prefer my prior previous skincare regime as it was simple and effective.
I have my photos and emails sent but feel that all is well when purchasing but if you start to have issues from what I’ve read and what I’m experiencing there is a problem. I do want to return the products and would like to know how. Also I will be disappointed if any more money is taken from my account. My skin is still not right as I type this.

12 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Dear Madi,

I hope this message finds you well.

We sincerely apologise for any inconvenience you have experienced. I have requested you to please share your details with us via the Trustpilot information sharing feature or you can share it with us at Support@lavielabs.com

I will get in touch with you at a time of your convenience.

We are always happy to help!

Kind Regards,

Lavie Labs Customer Support

Rated 5 out of 5 stars

I love the products

I love the products I’ve been using the cream and eye serum for some time and my skin loves them. I have found the customer service excellent I’ve had no trouble changing my subscription dates and altering deliveries when necessary. Well done 👏

9 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your lovely feedback!

We’re thrilled to hear that you’re enjoying the cream and eye serum, and that our customer service team has been able to assist you smoothly with your subscription and delivery changes. Your satisfaction is incredibly important to us, and it’s wonderful to know we’ve met your expectations.

Rated 5 out of 5 stars
Lavie Labs logo

Reply from Lavie Labs

Glad to hear you received a swift reply! If there's anything else you need assistance with, feel free to let us know. We're here to help!

Rated 5 out of 5 stars

LOVE ❤️❤️…

Absolutely LOVE Matinika face cream ❤️❤️ literally made a difference after first use. Been now using for about 4 weeks and my skin looks amazing 🤩best face cream I ever used. Only downside is the price 😞 but will budget. Eye cream seems great too but only been using for a week or so, so can't really say much.

27 August 2024
Lavie Labs logo

Reply from Lavie Labs

It sounds like you're really thrilled with the Matinika face cream! ❤️ It's always exciting to find a product that delivers visible results right away. It’s great to hear that your skin is looking amazing after just a few weeks of use. 😍 I understand that the price can be a bit of a downside, but it’s awesome that you’re willing to budget for something that works so well for you. I hope the eye cream turns out to be just as fantastic as the face

Rated 5 out of 5 stars

Excellent product

Very friendly, professional and kind customers’ services.
Thank you so much for your help.
I am using the product for more than five years and very happy with the result.

9 May 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve been happy with our product and customer service for over five years. Your satisfaction means the world to us!

Rated 5 out of 5 stars

Great skincare products

The best products for me and my skin. I am glowing and feel so much more comfortable and confident in my own skin thanks to these scrubs, serums and creams.

26 August 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for sharing your experience! We're so happy to hear that our scrubs, serums, and creams have helped you feel more confident and glowing in your own skin. Your comfort and confidence mean the world to us! 😊

Rated 5 out of 5 stars

I’ve tried the rest, but this cream is the best!

I have to say that I have fallen in love with Lavie. I began to use their products about 6 months ago. The Matinika face cream, it's amazing! helped lift and tighten my facial skin!

The service is also great, never had any issues. Would highly recommend!

23 August 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your glowing review! We're thrilled that you've fallen in love with Lavie and that Matinika is giving you the results you were looking for. It's great to hear that our service has also met your expectations. We truly appreciate your recommendation and your kind words! 😊

Rated 5 out of 5 stars

Lavie Labs Products Are Simply 'THE BEST'

For years I used the moisturiser from Lavie labs and loved it, however as birthdays & Christmas's came & went I was spoilt with different beauty kits, that were good but didn't really give the same results.

A few weeks ago I was contacted by James at Lavie Labs, he went through the products I had purchased but hadn't used to the get the best results. He offered me the products at a fantastic price and a routine to follow - OMGOSH I'm so happy!

Being 60 years old & worried sick that the wrinkles are getting deeper and skin looking like old leather, James' call couldn't have come at a better time. When the kit came he generously put in two travel kits as well. I'm so happy with the results.

Do yourself a favour ladies & gentleman and contact Lavie Labs - I promise you you will not be sorry.

This is the routine that I follow, however each person is different and you will be helped get the best out of the products too.

Morning:

1. A splash of lukewarm water and continue to dry it off with a clean towel.

2. Apply Ashkara eye serum (shake before using, color should be milky white). Apply 2 drops on fingertip for each eye. Dab under eyelids, above eyelids and on side of eyes. Massage in circular motions all across eye until thoroughly absorbed.

3. Apply a few drops of Brightening Gel, massage it all over the face in circular movement (not too close to the eyelids) till fully absorbed. Bear in mind if getting redness or pealed skin please postpone further usage for three day, and every other day from then on for one week.
Continue regularly from that week on.

3. Apply Matinika cream. Apply all over face and neck and massage in circular motions.

Evening:

1. Apply facial cleanser. Squeeze approx. 1 inch of product onto wet palms, rub palms together until soapy texture is formed. Massage all over a damp face and rinse with water.

2. Apply Ashkara eye serum (shake before using, colour should be milky white). Apply 2 drops on fingertip for each eye. Dab under eyelids, above eyelids and on side of eyes. Massage in circular motions all across eye until thoroughly absorbed.

3. Apply Oulala Face & Neck Booster serum. Apply a generous amount of drops in palm of the hand (at least 4 drops), rub palms together and push up from your neck towards your cheeks and forehead (avoid eyes). Massage in circular motions until absorbed.

4. Apply Immortality cream. Apply all over face and neck and massage in circular motions until absorbed.

23 August 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your lovely review! We're so happy to hear how much you're enjoying the products again after reconnecting with us. It’s fantastic that James was able to guide you through a personalized routine and that you're seeing such great results—especially at such a perfect time! We love going the extra mile for our customers, and it’s heartwarming to know the products have brought back your glow. Thank you for recommending us so kindly, and for sharing your journey with us! 🌟

Rated 5 out of 5 stars

Excellent products do what they say…

Excellent products do what they say ....and you know this when you start getting lots of comments about your skin!!! For me 6 to 8 weeks in on 3 separate occasions people commented on how lovely / younger I looked. Initially products may sound expensive BUT with the results it's money well spent.... I consider it an investment in my wellbeing.

23 August 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for sharing such wonderful feedback! We're thrilled to hear about the compliments you've been receiving and the noticeable results you've experienced. It's so rewarding to know that our products have made a difference in how you look and feel. You're absolutely right—self-care and investing in your well-being are priceless. We appreciate your trust in us! 😊

Rated 5 out of 5 stars

Guy has to be nominated as a star for…

Guy has to be nominated as a star for his Excellent customer service. He even sent me a guide of when to use my products to get the best results. Moisturiser is Excellent leaves my skin soft and glowing. Love the facial cleanser. I would highly recommend this company and their products.

21 August 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your kind words! We're thrilled to hear that Guy provided you with excellent service and that you're enjoying our moisturizer and facial cleanser. Your recommendation means the world to us, and we're here anytime you need further assistance!

Rated 2 out of 5 stars

Not as I was told!

I have followed the instructions I was given to the letter but have found no difference, the lines and brown marks I was told would miraculously disappear have not. I have given it my best shot unfortunately I have another 2 months to pay off this very expensive cream, I have even run out of one of the items as only had one bottle so won’t be able to complete the programme.
I think you can get equally good cream at a fraction of the price!
Since this review I have been contacted and a new tube of the cream that ran out has been sent free of charge. Thank you

14 August 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for sharing your experience. I'm sorry to hear that the results have not met your expectations so far. We understand how frustrating this can be, especially given the investment you've made.

If you’d like, we can explore options to help, such as adjusting your treatment plan or addressing any concerns with the products. Please reach out to us directly so we can assist you further and ensure you get the support you need.

Rated 5 out of 5 stars

Best products

I've been using the products for six months now and I'm seeing miracles!
The skin looks tighter and smoother and I don't stop getting compliments!

14 August 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your feedback! We're thrilled to hear that you're seeing such fantastic results and receiving compliments—it's always great to hear when our products are making a difference.

If you ever need anything, don’t hesitate to reach out. We're here to help you continue on your skincare journey!

Rated 5 out of 5 stars

Lavi Labs products are amazing


Lavi Labs products are amazing, I used all of it.. I’m really satisfied from the results. My skin has a very good texture now

12 August 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for sharing your experience! We're thrilled to hear that you're satisfied with the results and that your skin is feeling great. If you have any questions or need further assistance, we're here for you!

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