Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been using Lavie products for a good while now it really suits me. Guy rang me a few weeks ago introducing me to a new skin program, after receiving the box of goodies and instructions had Guy sent me to get the best results I’m happy to say after just 5 days my skin feels and looks brighter already. I’m looking forward to carrying on with the program into the winter months. Thanks Guy for your very helpful advice and service.

Reply from Lavie Labs
I love the products I use and the way it makes my skin look and feel. It took me years of trying different creams to find a product Im Happy with and would not use anything else now

Reply from Lavie Labs
Absolutely love Lavie Labs skin creams, would highly recommend anyone to try for themselves,

Reply from Lavie Labs
I really enjoy the products that I use. They make my skin feel soft and considerably less wrinkled. I have honestly had comments since using them as to how well I look.
Equally important, my contact at the company, Guy, keeps in touch to ensure that I’m still happy. Of course any new products are mentioned! He is a salesman for them after all. However, I never feel “sold at” and there is no untoward pressure to buy anything.

Reply from Lavie Labs
Service par excellence, be it a quick call, details of the excellent products available or a speedy delivery, I can't fault. The facial creams too are absolutely amazing. Very grateful to have my hand held all the way!!

Reply from Lavie Labs
Oh, I love the products. I've been using them for the past couple of years. I love the smell and the feel of my skin. Am told I look younger than my 71years.
I also have a great customer advisor name Guy, who I get along with. He advises me on the newest products, and always there at the end of the line to help
if need be. Thank you Lavie.

Reply from Lavie Labs
I was called by a salesman called Dwayne who was obviously very good as I purchased the products.
I already had a good skincare regime and was using medical grade products with no real skincare concerns however was talked very well in to trying these products.
I took a before picture anyway and started using the products and 3 weeks in it was apparent they were not suitable for my skin as I was getting miliea and aggressive spots. Also the pump wasn’t working correctly on one of the products but after reading reviews it helped by tilting it on its side. I contacted Dwayne by email sending photos of my current skin stating I had stopped using and would like to return the products After a few days Dwayne called me and talked me in to revising what I was doing so I would only use the retin product until my skin calmed down. Unfortunately this made no difference and my skin was getting worse so again I emailed Dwayne with pictures explaining I still felt the products were not suitable for my skin and I would like to return them. I heard nothing back so a week later (today) I sent a follow up email only this time I have had a response saying there is a problem with the mailbox so I am now having to leave this review.
The products may be good for some people but are not suitable for me. As I said I had a good regime prior with no real concerns and even if the products were suitable if used every few days etc I still prefer my prior previous skincare regime as it was simple and effective.
I have my photos and emails sent but feel that all is well when purchasing but if you start to have issues from what I’ve read and what I’m experiencing there is a problem. I do want to return the products and would like to know how. Also I will be disappointed if any more money is taken from my account. My skin is still not right as I type this.

Reply from Lavie Labs
I love the products I’ve been using the cream and eye serum for some time and my skin loves them. I have found the customer service excellent I’ve had no trouble changing my subscription dates and altering deliveries when necessary. Well done 👏

Reply from Lavie Labs
Absolutely LOVE Matinika face cream ❤️❤️ literally made a difference after first use. Been now using for about 4 weeks and my skin looks amazing 🤩best face cream I ever used. Only downside is the price 😞 but will budget. Eye cream seems great too but only been using for a week or so, so can't really say much.

Reply from Lavie Labs
Very friendly, professional and kind customers’ services.
Thank you so much for your help.
I am using the product for more than five years and very happy with the result.

Reply from Lavie Labs
The best products for me and my skin. I am glowing and feel so much more comfortable and confident in my own skin thanks to these scrubs, serums and creams.

Reply from Lavie Labs
I have to say that I have fallen in love with Lavie. I began to use their products about 6 months ago. The Matinika face cream, it's amazing! helped lift and tighten my facial skin!
The service is also great, never had any issues. Would highly recommend!

Reply from Lavie Labs
For years I used the moisturiser from Lavie labs and loved it, however as birthdays & Christmas's came & went I was spoilt with different beauty kits, that were good but didn't really give the same results.
A few weeks ago I was contacted by James at Lavie Labs, he went through the products I had purchased but hadn't used to the get the best results. He offered me the products at a fantastic price and a routine to follow - OMGOSH I'm so happy!
Being 60 years old & worried sick that the wrinkles are getting deeper and skin looking like old leather, James' call couldn't have come at a better time. When the kit came he generously put in two travel kits as well. I'm so happy with the results.
Do yourself a favour ladies & gentleman and contact Lavie Labs - I promise you you will not be sorry.
This is the routine that I follow, however each person is different and you will be helped get the best out of the products too.
Morning:
1. A splash of lukewarm water and continue to dry it off with a clean towel.
2. Apply Ashkara eye serum (shake before using, color should be milky white). Apply 2 drops on fingertip for each eye. Dab under eyelids, above eyelids and on side of eyes. Massage in circular motions all across eye until thoroughly absorbed.
3. Apply a few drops of Brightening Gel, massage it all over the face in circular movement (not too close to the eyelids) till fully absorbed. Bear in mind if getting redness or pealed skin please postpone further usage for three day, and every other day from then on for one week.
Continue regularly from that week on.
3. Apply Matinika cream. Apply all over face and neck and massage in circular motions.
Evening:
1. Apply facial cleanser. Squeeze approx. 1 inch of product onto wet palms, rub palms together until soapy texture is formed. Massage all over a damp face and rinse with water.
2. Apply Ashkara eye serum (shake before using, colour should be milky white). Apply 2 drops on fingertip for each eye. Dab under eyelids, above eyelids and on side of eyes. Massage in circular motions all across eye until thoroughly absorbed.
3. Apply Oulala Face & Neck Booster serum. Apply a generous amount of drops in palm of the hand (at least 4 drops), rub palms together and push up from your neck towards your cheeks and forehead (avoid eyes). Massage in circular motions until absorbed.
4. Apply Immortality cream. Apply all over face and neck and massage in circular motions until absorbed.

Reply from Lavie Labs
Excellent products do what they say ....and you know this when you start getting lots of comments about your skin!!! For me 6 to 8 weeks in on 3 separate occasions people commented on how lovely / younger I looked. Initially products may sound expensive BUT with the results it's money well spent.... I consider it an investment in my wellbeing.

Reply from Lavie Labs
Guy has to be nominated as a star for his Excellent customer service. He even sent me a guide of when to use my products to get the best results. Moisturiser is Excellent leaves my skin soft and glowing. Love the facial cleanser. I would highly recommend this company and their products.

Reply from Lavie Labs
I have followed the instructions I was given to the letter but have found no difference, the lines and brown marks I was told would miraculously disappear have not. I have given it my best shot unfortunately I have another 2 months to pay off this very expensive cream, I have even run out of one of the items as only had one bottle so won’t be able to complete the programme.
I think you can get equally good cream at a fraction of the price!
Since this review I have been contacted and a new tube of the cream that ran out has been sent free of charge. Thank you

Reply from Lavie Labs
I've been using the products for six months now and I'm seeing miracles!
The skin looks tighter and smoother and I don't stop getting compliments!

Reply from Lavie Labs
Hi there
The face creams is great 👍

Reply from Lavie Labs
Lavi Labs products are amazing, I used all of it.. I’m really satisfied from the results. My skin has a very good texture now

Reply from Lavie Labs
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.