Lay-Z-Spa® UK Reviews 

I bought try a seat for my Lazyspa and it does the job perfectly

Love this Spa! Upgraded from the old style when our pump gave way at xmas to the New York AirJet energy bundle in June 26. Set up was easy, all ready to use within 24 hours. We bought this to see how cost effective it would be, at present with all the nice weather in the UK it is hardly costing anything. Also on an EV tariff which helps get it up to temp for less. EnergySense works and it is well worth paying the extra. Really easy to maintain, use it twice a day, highly recommend :)

The repair kit didn’t work for a very small hole/ leak

The Carrera Hot Tub worked fine last summer, put it away for winter, got it back out in May and it was fine….. till the pump started playing up constant E02 error, after following all online Lay-z-spa recommendations, contacted Customer services, advised to filled out warranty claim, took the required photos and videos, it’s been 6 weeks since I first contacted them and still not resolved, other than reply’s that say ‘experiencing high volume of messages may take 7-10days’ and that’s after each contact….. doesn’t bode well if everyone is having problems……. who do I complain to ?

Great service, easy to order, fast delivery, great all-round good quality, and great advice. Easy setup and online instructions if required.

Faulty pump on delivery. Lay-z-Spa make it as hard as possible to either replace or return. One month in and they are trying everything to get out of their warranty. Support desk phone 20mins wait for an advisor. Email says we are experiencing high volumes of messages please wait up to 10 days. This would indicate that the product has problems. Wish I had done my research better.

Although I bought it as a package and the hot tub arrived before the Matt and heat cover it works really well to insulate the hot tub and start pack got me up and running quickly.

Arrive quickly. Great communication. Products do the job

I’m very disappointed with this company. My order has never been delivered, and despite several emails, I have received no response from their customer support. Poor communication and unreliable service. I would not recommend buying from them.

I purchased the San Francisco for my wifes birthday as a surprise. On setting up the pump had an error code and the lid was punctured. Following over 2 weeks of back and forth with Laz Y Spa (Bestway) trying to get thos resolved i have given up. They make it so long winded and awkward to contact them through thier portal and messaging service I would never buy another one again. I have since bought a second hand pump from Facebook market place so my wife could actually use her spa and the promised lid that was sent out never arrived.

Generally poor customer service experience when dealing with this company

AVOID AVOID AVOID

That said, it's a good (not great) product, but I always say, "buy cheap, buy twice" so beware, you're not aquiring a "Jacuzzi" this is a blow up padling pool, just a bit deeper. I've had 4 of these Spa's, they last about 2 seasons then one of a number of things happen.

1. The Pump Goes and throws an error Code, E02 is the worst, meaning the flow pump / heater is faulty, this requires a new pump and if you're in Warranry, you'll need to send at least 5 videos as well as your inside leg measurement before they will entertain you. So many hoops and above all, so much delay, the usual BS.

If you're out of warrently, as I have been in the past, they will sting you for a new pump.

2. The lining / stiching / glue, whatever it is that holds them together, fails, air escapes / water ingress occurs and you're left with a "paddling pool" that will not maintain its shape, thus you will find quite a few pumps for sale on Ebay, but no lining, there lies the proof.

3. Depaite best efforts, sun / UV damage finds the pool looking desheveled and IMHO not fit to sit on my patio.

Again and all that said, they do a job, cheaply but good enough however, purchase appreciating that Customer Servies is most poor, you'll have to make lots of videos to prove "you're not lying" and you'll find that old adage of mine true, "buy cheap buy twice" and as such, if I were you, I'd look for somethig better.

After numerous calls to lazy spa over the past 2-3 weeks and having our issue STILL not resolved...

Ordered item: Square Rattan Hot Tub Surround 188cm Black. 

Upon ordering item it states 3-5 working days for delivery. We recieved box 1 of 3 to begin with. Where we SHOULD have had all 3 boxes delivered.

Calling lazy spa x3 times was informed the courier (DX) would be notified.

Box 2 of 3 then arrived 1 week after box 1 of 3 arrived.

Another x3 phone calls have been made to lazy spa since this delivery and we still do not have box 3 of 3 nearly 3 weeks after placing our order.

We therefore cannot set our Hot tub and Surround up properly because of this. We SHOULD not be having to go through this process and the courier/lazy spa SHOULD be ensuring ALL boxes are delivered together within the said time frame.

We have recieved an email this morning from lazy spa requesting WE organise a return for the products we recieved for a full refund. 

We do not want a refund - we just want the right products we have brought sent to us as they should have been.

We should not now have to take more time off work to stay in for these items to be collected, printing off return labels or taking this product to a collection facity because of lazy spa/DXs mistakes.

This is not good enough and you as lazy spa have failed us as customers. We should not be having to chase this most days and making several phone calls to lazy spa & DX (DX have failed to answer any calls). 

This experience has been highly frustrating and has caused us significant inconvenience. We expected a much higher standard of service for the cost of this product as we expect the process to carried out CORRECTLY. 

This situation NEEDS to rectified as soon as possible in the way of a replacement sent out and ALL 3 boxes delivered at the same time or box 3 of 3 delivered.
If this matter is not resolved in good time, we will be forced to escalate our complaint to the retail ombudsman.

Its fab. So easy to put together and use

Easy to use web page. Speedy delivery. Overall satisfied with service and product

Really great customer service, the Monte Carlo hot tub is fantastic we love it. The team at lay z spa have been so helpful and quick to respond to queries. The delivery company organised was also fantastic!

Prompt delivery and easy ordering.

Pump never turned up on time,so my grand kids couldnt use the spa.