Everyone at Lay-z-spa was very helpful and I have no complaints with them. However using Evri to deliver your products can be a let down due to the poor care they seem to take with parcels in my area.... See more
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Review summary
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The Hot Tub arrived well packaged and the marketing information lived up to the product. Putting it together following the instructions required two people at certain times, but not a major issue. The... See more
The hotub is great but it seems to go cloudy after one use! We are monitoring it and the moment. The delivery was a little awkward with the third party tracker not working. We love the hot tub and... See more
The product is excellent. The service was poor. Even after me chasing around a lost delivery they were not able to resolve quickly (nor are they interested in my complaint). They have now replied... See more
Company replied
Company details
- #70 of 77 best companies in Outdoor furniture shop
- #112 of 123 best companies in Garden Furniture Shop
About Lay-Z-Spa® UK
Written by the company
Lay-Z-Spa is the world’s first premium, inflatable hot tub and UK’s bestselling hot tub brand. With an ever-growing community of over 1 million customers enjoying a blissful spa experience in their very own home.
Lay-Z-Spa®
Written by the company
- Up to 2 years warranty
- All hot tubs purchased from one of our authorised retailers come with up to 2 years warranty as standard.
- Award winning construction & design
- We have won several awards for our range of premium inflatable hot tubs including T3 Best Buy, Real Homes Loves and UK Pool & Spa Awards.
- UK customer support
- A dedicated UK based Aftersales Support Team who will help with any enquiry or question you may have.
Our products
The most trusted, innovative range of premium inflatable hot tubs in the world, winning multiple awards.
With over a decade of advanced engineering innovations and experience, Lay-Z-Spa is the most energy efficient inflatable hot tub brand. All new Lay-Z-Spa hot tubs come with Freeze Shield™ as standard meaning you can enjoy your hot tub all year long. Also, with no tools required you can inflate most Lay-Z-Spa hot tubs in just 5 minutes. So you will be relaxing in your hot tub in no time.
Contact info
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, United Kingdom
- www.lay-z-spa.co.uk
3.7
Average
12k reviews
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Terrible customer service we’ve had a…
Terrible customer service we’ve had a broken spa since we set it up and the customer service is shocking. They’re very slow at replying to our issues and it’s now nearly the end of summer and the children have hardly used it. Would not recommend
8 August 2026
Unprompted review
Reply from Lay-Z-Spa® UK
Thank you for taking the time to leave a review.
Unfortunately, we haven't been able to identify your enquiry from the information provided. We've requested a few more details so we can locate your case and provide a more specific response.
We look forward to hearing from you.
Kind regards,
Customer Service Team
Easy to find what you need and what…
Easy to find what you need and what fits which type of hot tub - order arrived within a few days
30 June 2026
Good entry level price
Good entry level price, seems quite sturdy, pump adequate, fits 2 adults 1 child comfortably.
17 July 2026
Thought my egg was leaking so purchased…
Thought my egg was leaking so purchased an egg from you but turns out the liner is leaking. Bought a complete Miami now trying to return the egg EVRI has failed to pick up after confirming the booking have left abot 20 messages can’t get answers or pick up. Phoned your customer support not interested, unhelpful told me to find another courier. Shocking attitude when I have then purchased a Miami from you and looks like I am left with an Egg which hasn’t even been opened. Would not recommend your company because of unhelpful customer service advisor.
17 July 2026
Reply from Lay-Z-Spa® UK
I'm sorry to hear you've experienced an issue.
If you haven't already contacted our Customer Service team, please do get in touch and we'll be happy to help. We'll do our best to resolve the matter as quickly as possible.
Kind regards,
Customer Service Team
Great love it
15 July 2026
Late delivery
The delivery tracking did not update. Delivery arrived well after it should have and after company said in emails it was ‘lost.’ Very little helpful communication from them in answer to queries.
17 July 2026
Reply from Lay-Z-Spa® UK
We appreciate you sharing your experience. We are sorry the tracking was not updated and the delivery was delayed. We are reviewing our communication process.
I’ve had lay-Z spas for many years and…
I’ve had lay-Z spas for many years and customer service and product quality is great.
8 July 2026
Superb home Spa
Great spa. Highly recommend. Speedy delivery and very easy to deal with
10 August 2025
Quick delivery and just what was…
Quick delivery and just what was ordered, easy to install and enjoy it everyday
9 July 2026
After a delay in delivery (due to…
After a delay in delivery (due to courier)
Quick to send me another and happy with what i ordered
9 July 2026
Delivery issues
Hot tub no issues. As came direct. 3 weeks in and still not all arrived as they use Evri to deliver part of the order. Evri lost the order. As normal. Why do company’s still use them.. shocking ..
15 July 2026
Reply from Lay-Z-Spa® UK
We are truly sorry to hear about the trouble with your recent delivery and the missing parts. We understand how frustrating this situation must be, and we are actively looking into this with our delivery partner to resolve it.
Appalling service
Appalling service! Sent an official complaint weeks ago and not even had a response!
15 July 2026
Reply from Lay-Z-Spa® UK
We are truly sorry to hear about your experience. We understand your frustration regarding the lack of response to your complaint, however, I cannot see that we have received an email from the address used on your order.
Great product poor service
The product is excellent. The service was poor. Even after me chasing around a lost delivery they were not able to resolve quickly (nor are they interested in my complaint).
They have now replied below saying they were pleased to resolve it! But it took 3 weeks of the summer holidays before I could use it, and they refused to use next day delivery even after the first lost parcel. They don’t seem to understand why this is poor.
15 July 2026
Reply from Lay-Z-Spa® UK
Thank you for taking the time to leave your review.
I'm pleased to see that one of our Customer Service team has now been able to resolve this for you. We appreciate your patience and hope you're happy with the outcome.
Kind regards,
Customer Service Team
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