Everyone at Lay-z-spa was very helpful and I have no complaints with them. However using Evri to deliver your products can be a let down due to the poor care they seem to take with parcels in my area.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The Hot Tub arrived well packaged and the marketing information lived up to the product. Putting it together following the instructions required two people at certain times, but not a major issue. The... See more
The hotub is great but it seems to go cloudy after one use! We are monitoring it and the moment. The delivery was a little awkward with the third party tracker not working. We love the hot tub and... See more
The product is excellent. The service was poor. Even after me chasing around a lost delivery they were not able to resolve quickly (nor are they interested in my complaint). They have now replied... See more
Company replied
Company details
- #70 of 77 best companies in Outdoor furniture shop
- #112 of 123 best companies in Garden Furniture Shop
About Lay-Z-Spa® UK
Written by the company
Lay-Z-Spa is the world’s first premium, inflatable hot tub and UK’s bestselling hot tub brand. With an ever-growing community of over 1 million customers enjoying a blissful spa experience in their very own home.
Lay-Z-Spa®
Written by the company
- Up to 2 years warranty
- All hot tubs purchased from one of our authorised retailers come with up to 2 years warranty as standard.
- Award winning construction & design
- We have won several awards for our range of premium inflatable hot tubs including T3 Best Buy, Real Homes Loves and UK Pool & Spa Awards.
- UK customer support
- A dedicated UK based Aftersales Support Team who will help with any enquiry or question you may have.
Our products
The most trusted, innovative range of premium inflatable hot tubs in the world, winning multiple awards.
With over a decade of advanced engineering innovations and experience, Lay-Z-Spa is the most energy efficient inflatable hot tub brand. All new Lay-Z-Spa hot tubs come with Freeze Shield™ as standard meaning you can enjoy your hot tub all year long. Also, with no tools required you can inflate most Lay-Z-Spa hot tubs in just 5 minutes. So you will be relaxing in your hot tub in no time.
Contact info
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, United Kingdom
- www.lay-z-spa.co.uk
3.7
Average
12k reviews
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Fantastic product
Fantastic product
Reasonable price
Great quality
So relaxing and pleasurable.
30 June 2026
Paris lazy spa
Quick delivery could view item's location well happy with spa and the quality
23 June 2026
Lay z spa vacuum purchase
Product arrived quickly and well packaged. Simple process from purchase to delivery, product as described
23 June 2026
Good fast delivery
Good fast delivery, great communication, lazy spa is up and running ok, overall good product.
30 June 2026
Very pleased with the purchase better…
Very pleased with the purchase better that the inflatable Also the price was great with £140 worth of freebies highly recommend this one very easy to put together all the joints are already done
30 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They were the wrong size so were…
They were the wrong size so were returned for a refund, but I stll haven't had the refund.
30 June 2026
Reply from Lay-Z-Spa® UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
Reply from Lay-Z-Spa® UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
You sent the incorrect Lazy spa
You sent the incorrect Lazy spa. I ordered a Toronto and you sent a Carrara. Although you gave me refund still disappointed that I didn’t receive what I ordered. Also my pillow/spa rests have started to deteriorate, paint is coming off them in areas where they rest on the frame of the spa
30 June 2026
Reply from Lay-Z-Spa® UK
Good morning Rich
I sorry to hear about the issue you have had.
If you would like to contact our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
So far so good
So far so good. Head and shoulders better quality than what I had previously from a competitor 👋🏻.
The set up was easy, my electricity bill for running the spa is half of what it used to be with my previous spa.
Overall would recommend.
29 June 2026
Everything arrived as described
Everything arrived as described, and the quality is good. Unfortunately, communication with the company was terrible; I sent multiple emails and received automated replies stating they would get in touch, but that never happened. I am appalled by the communication and the lack of willingness to help the customer.
14 November 2025
Reply from Lay-Z-Spa® UK
Good morning Anna
I sorry to hear about the issue you have had.
If you would like to contact our customer service team from the email address used on your order, they would be happy to assist you.
Kind regards
Customer Service Team
Had the exact part I needed to replace…
Had the exact part I needed to replace what was punctured
29 June 2026
Love our Oslo Lay z spa allways using…
Love our Oslo Lay z spa allways using it and very economical to run with its great insulation, keeps it nice and cosy .would thoroughly recommend this product. 😃
29 June 2026
Absolutely Love It – Worth Every Penny!
We bought our Lay-Z-Spa at the end of June, and we’ve been using it almost every day since. So far, we honestly can’t fault it.
It was straightforward to set up, heats up well, and has been a fantastic way to relax after a long day. The bubbles are great, and it’s been a wonderful addition to our garden. We’ve kept on top of the water care, and it’s been easy to maintain.
We’re so happy with our purchase and only wish we’d bought one sooner! If you’re thinking about getting a Lay-Z-Spa, I’d definitely recommend it.
24 June 2026
Helsinki Hot Tub Discolours Immediately
Our new Helsinki hot tub discoloured on first use, leaving a yellow stain around the water line. I had added the chlorine, TA and PH chemicals to ensure correct water quality before use. Whilst we hadn't all showered before use, impractical when guests are using it, we hadn't applied sun creams.
We emptied the tub but thorough cleaning couldn't remove the stain. On subsequent uses a new stain appeared at the new water level.
We hadn't experienced this issue with our 2 previous Lay-Z-Spa Paris hot tubs, so I assume its the material used with the Helsinki that's the issue.
I did contact Lay-Z-Spa but after several days they just said it was down to us, offering no solution.
Whilst its a great looking hot tub, the yellow stains are off-putting and therefore I wouldn't recommend the Helsinki to others.
18 June 2026
Reply from Lay-Z-Spa® UK
Hi Peter,
Thank you for taking time to provide us with your feedback - I am sorry to hear that you're not completely satisfied with the Helsinki model.
It's understandable that this would be frustrating, particularly since you haven't encountered this with previous models, and you shared that you maintained the spa water quality well.
Unfortunately, there are issues outside of the manufacturing process that we're unable to assist with.
I am sorry that you feel the item is not as aesthetically the same or as pleasing but, this shouldn't affect any of the functions or use of the Lay-Z-Spa and you'll get just as much enjoyment from it!
Take care,
Ruth
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