Laybrook Reviews 434

From order to delivery was quick and efficient , although we did pay a little extra for a swifter time scale. The demonstration in the house was a huge help to decide whether it was worth trying the turning bed. The bed came even quicker than was quoted. The mechanism of the bed is incredible and helps my husband , who has Parkinsons, to mobilise in and out of bed perfectly. One small point which was the only minus. The two young men who delivered and assembled the bed were very pleasant but I think they could have used over shoes to avoid marks. I would have thought this would have been part of Laybrooks policy. All in all a positive experience.

LAYBROOK BEDS ⭐ 1 out of 5 – Poor Quality, Poor Service, and No Real Support
We purchased two specialist adjustable beds from Laybrook (Bicester, Oxfordshire) in 2023 after visiting their showroom in person. The sales process was easy — plenty of beds to try and polite staff — but once the beds were delivered and assembled, everything went downhill.
From day one, both beds had serious faults. One bed’s motor burnt out twice, whilst both beds kept on tilting to the one side, making it feel as though you would roll out of bed. The lifting mechanism regularly jammed against the slats. Despite numerous phone calls and engineer visits, nothing was ever properly fixed. One engineer simply sat on the floor, filmed the bed, and left.
After months of chasing, Laybrook’s “solution” was to charge me another £200 to remove the slats, claiming the problem was the slats — completely unacceptable after paying inflated prices for so called specialist equipment designed for disabled users.
Their so-called warranty is riddled with loopholes. If you move the bed to another room, you must pay a large fee to have it dismantled and rebuilt, or your warranty becomes void. Even their measuring service cost extra, and the person who came to measure originally told me the beds wouldn’t fit — yet they did, perfectly. That fee was never refunded despite a complaint.
Laybrook are quick to take your money but slow to fix faults, and they are not covered by any furniture ombudsman or independent regulator, leaving customers with no real comeback.
While they don’t use high-pressure sales tactics like some competitors, the after-sales support is dreadful, and the products are unreliable.
I would not recommend Laybrook to anyone — especially disabled customers who rely on their beds for comfort and safety.

Excellent service from start to finish highly recommend Laybrooks bed is exactly as promised and very pleased with delivery professional friendly and very efficient definitely a five star service

I ordered a brochure with the intent of getting a new bed. All I wanted was a brochure and price list and that was what got supplied. I also asked the same of three other companies all insisted on sending sales persons
Lay brook were most helpful their products met my criteria and were sensibly priced
Hat to change the mattress from firm to soft following delivery and that was dealt with promptly and without fuss.
No hesitation in recommending this company.

Great bed. Everyone has been very friendly and helpful. The bed was bought for my mom and everyone has been helpful from the tech error I experienced when ordering the bed online to delivering the bed keeping me informed about the delivery time. The bed is great and my mom's very happy and comfortable. It did take a bit longer to get the bed but it is great and very happy with it.

im so pleased with my purchase. i can now finally get some decent sleep. for the first 2 nights there was a strange wood type smell but its now gone. my order went nice and smoothly

A really lovely bed, which is the most important thing for me and my disabled husband. It moves quietly and has a great mattress - perfect. It was also very easy to order from Laybrook and I spoke to several very friendly and well-informed people before deciding which bed to buy. They kept me informed of when it would be arriving, too. My only very slight niggle would be with the website which kept offering the chat option every time I changed page.

I need a mattress for a small single bed that was suitable for a person with high risk pressure sores. Stuart Hill the Sales manager was extremely knowledgeable and all my questions were answered and I was fully confident it would fit the bed I had. I needed the mattress quickly and Pricilla in customer services made endless phone calls until she found a company to courier the mattress to my part of the country. The mattress arrived two days later. I couldn't be happier - It was a perfect mattress good quality and perfect fit. Thank you both for all your amazing effort.

A great variety of options, with sales people who want to find you the right bed for your needs.
Easily able to make additions and adjustments to the order and delivery arrangements.
Bought a 2'6" adjustable bed - my sleep has been better since using it (elevated head position).

Excellent from start to delivery.
Lovely lady advised and took my order, delivery was quick and so communicative. Great driver, and very punctual. My elderly mum loves her new hospital bed mattress, so a real win, she is not easy to please!

Having looked at other companies decided to go with this one as had a better choice in styles of bed. When first contacted them through live chat got the answer straight away and was bput at ease on the removal ot the old bed. When I called to place the order I managed to get the same person as I spoke to on live chat which made the whole process a lot easier as she knoew what I wanted. She explained the whole process and gave time lines and made it so easy and stress free. Thank you Donna. The guys who came to arrange the bed were polite, friendly and pleasant, could not fault them in the way they treated our home. The instructions of how to use the bed, mechanisms and paperwork were explained throughly and was made sure that it was fully understood before they took their leave. Thank you to both of them. A perfect company to go with, will definitely be recommending them to others.

The bed is brilliant.
The chaps who came were superb.
Laybrooks were very helpful and the order was sorted
very efficiently.
I highly recommend Laybrooks.
R Pullen.

I would like to thank laybrook staff and the man who deliverd and fitted our new bed he was amazing and very helpful and the bed is loverly my partner is so pleased he had not been to bed in eight weeks but now can’t weight to go to bed thanks again

Reply from company.
Again same attitude as on the telephone, at no point were we told of prices in the 20 minute visit.
The mechanic hardly said a word.
Then when I ring to complain, no apology just a cold response.
Very poor customer service by all.

After some problems with a previous order, I ordered a completely new bed.
Customers services was helpful in helping me choose a bed more suitable for my needs. The bed raised my feet at a straight way, not bent at the knees. I paid extra for some alterations and we were able to agree a delivery date.
The men arrived on time, we confirmed all the details of where the bed would be positioned and all the details. They were cheerful , friendly, quick , efficient and tested out the mechanics of the bed. I had a test run before they left. The whole delivery was a pleasant experience.

Very happy with this companies products and performance. Purchased before 2 years ago but had to return due to ordering wrong size and refund immediately processed. This time ordering procedure, sorting out minor problem and bed delivery went without a hitch and very happy to recommend to other customers.

I was struggling to buy a reclining bed & get it delivered within 48 hours. The reason was that my Wife who had been critically ill was being discharged from hospital - and a reclining bed was essential.
I spoke to Donna - she came up with options, and the bed was delivered within 48 hours. Excellent all round - thank you!

We bought an adjustable bed 10 years ago and have been really pleased with it. We have recently replaced one of the mattresses, the whole process was made simple by Charlotte who took our order the 2 lads who delivered and installed the massage mattress.

very straight forward and understanding. Delivery people were great, installed perfectly and sorted my other bed out for collection. Bed is really comfy no complaints and would definitely use again.

From the start speaking with Ash in sales to Marie and colleagues in the back office/delivery to Dean and his crew mate (sorry didn't catch name but you liked my dog!) Taking old bed away, building new bed and showing me how to use it.

The purchase of my new mechanical bed to aid my sleep with AS and OA has been superb! I haven't slept a whole night for a very long time. Since my bed arrived I've had uninterrupted 7 hour sleeps. I have far reduced pain in my lower back, neck and ankles. The ottoman is a dream to lift by motor and storage excellent. The mattress is comfortable and whole bed well made. I highly recommend Laybrook.