Such an excellent company! Ordered late Sunday night and my item arrived on Tuesday morning. Everything about the order and delivery was so smooth, clear and professional, which I really appreciated.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I prefer buying locally rather than online. The LCE shop in Oxford is my nearest store and the staff are always helpful and friendly. I find the prices generally match like for like items without th... See more
It wasn’t delivered when it should’ve been as we were travelling home , a quick phone call and parcel was rebooked for the Monday And code number given and was sorted . Very satisfied with service
Bought a camera from LCE and unfortunately had to return it due to a concern, but the process was handled professionally from start to finish. They communicated well, kept me informed, and tu... See more
Company details
- #2 of 39 best companies in Camera shop
- #2 of 13 best companies in Binoculars shop
- #4 of 40 best companies in Photography shop
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
3 New Inn Hall Street, OX1 2DH, Oxford, Oxfordshire, United Kingdom
- 01865410456
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service !
I bought a second hand camera via the website. After first phoning the Oxford branch to check availability. The camera was exactly as described and arrived in little over 24 hours from my call. It was well packaged and arrived in good order. This is my 2nd second hand camera from LCE and I highly recommend them. Thank you to Felicity at the Oxford branch for handling my order so efficiently.
Perfect place for first time buyers
The customer service is so exceptional honestly. I live in London and somewhat somehow stumbled upon London Camera Exchange in Oxford and decided to order my Canon G7X from there. Arrived so early and they left me a cute little voicemail to let me know it arrived. I asked them if I was able to pick it up in a few weeks because of work and they were so kind to agree. After a whole month I asked them if it could get delivered because work was really keeping me busy and throughout the whole phone call, Elliot was so lovely and informative. He explained to me different versions of SD Cards and whats more suited for me. He helped me pick a lot of things that are suited for my camera that I wouldn’t have known and even offered me deals in London Exchange Camera for gadgets. Couldn’t be more grateful to the staff members for always being so helpful and so kind
3rd time using LCE
3rd time using LCE. Again flawless, high quality gear and recommended
Sigma & LCE Oxford Excel.
I recently took in a Sigma lens that would not focus to LCE Oxford who sent it off to Sigma for repair. It took about a week and was kept informed of progress. Got the lens back as good as new and thrilled with the work done, price charged and service provided by LCE, Oxford. Service by both companies was excellent.
110% would recommend
Very helpful over the phone, the item was as described, well packaged and arrived very quickly.
Great company
Great company. Used their reading store for years but recently bought something online from this one.
Quick responses to questions and was delivered quickly and packaged well.
My preferred place to get all my stuff.
Outstanding customer service.Always…
Outstanding customer service.Always willing to answer questions and queries
Great price for a great nit of kit that…
Great price for a great bit of kit that was as described and dispatched quickly.
Many thanks.
Simple and easy buying process and…
Simple and easy buying process and items delivered quickly.
Good communication and professional…
Good communication and professional advice well valued . Pleased with the camera and the service.
truthful description of condition, good price, fast delivery
Item was a good price and was delivered promptly, in a well packaged manner.
Good communication
Good communication, reasonably priced lens. Fairly quick delivery although not much tracking info from DPD. Won't be my last purchase
LCE are always fantastic, PLUS military discount!
Excellent and fast service making a purchase via telephone and online. Rapid postage and excellent condition of equipment. They answered all questions easily and are just in general a sound bunch regardless of which store i approach (i shop in person and online/phone at other stores). They are just generally excellent people.
Efficient customer service
The website showed the camera's to be awaiting stock - I emailed our local branch (Oxford) and Gareth replied very quickly, offering to let me know when they come in stock. He did when they came back online to order and although the cameras didn't come from Oxford I was able to get them in a timely manner.
Great customer service and speedy delivery - Thank you
Sales man was friendly and honest
Sales man was friendly and honest, saying he himself was the owner of the lens before and why he was selling it. good turn round many thanks.
Overall great customer experience.
Smooth payment transaction, fair price, quick delivery.
Great condition description
Accurate condition description, fast delivery and no hassle! LCE very trustworthy for used products
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







