Leaf Home Stair Lift Reviews 1,550

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many consumers appreciated the staff's professionalism, knowledge, and friendly attitude during both the sales and installation processes. People mentioned that the installation was completed efficiently and that the installers were punctual, courteous, and thorough in explaining how to use the product. Customers felt respected and were invited to reach out with any future concerns. However, opinions on other aspects such as product features, service reliability, and pricing were mixed. Some consumers found the products superior to competitors, while others felt they were overpriced. Some reviewers reported issues with customer service responsiveness and timely support, while others praised the incentives and overall value received.

Reviews shaping this summary

Rated 5 out of 5 stars

We compared Leaf Home to Bruno and Acorn. Leaf Home is more expensive, but the components seem to be better constructed, the lifetime warranty is better than Acorn (1 year), and there is no requiremen... See more

Rated 5 out of 5 stars

Excellent presentation by Aaron Dario. No pressure to buy. Inviting incentives. Convenient and thorough installment. I must say I have not used it enough (installed 3 days ago) to give a judgement... See more

Company replied

Rated 5 out of 5 stars

The installatiom of my stair lift was completed in a very professional manner. The installer, Malique, did an excellent job and was very pleasant to work with. I would not hesitate to work with Mali... See more

Company replied

Rated 4 out of 5 stars

we had a stair chair installed which was not an easy install for the fact it has two landings and a corner turn ...... it presented problems which they fixed promptly , and now my wife who is disabled... See more

Company replied


Company details

  1. Bathroom Renovator
  2. Contractor
  3. Medical Equipment Supplier
  4. Mobility equipment supplier

About Leaf Home Stair Lift

Written by the company

Maintain Your Independence at Home

Learn More

Explore our stair lifts and other mobility solutions to see why a Leaf Home Stair Lift installation makes all the difference. Life is full of uncertainties, but whether you can stay in the home you love shouldn’t be one of them. Offering direct-to-consumer in-home comfort solutions, our team provides well-deserved peace of mind to families, caretakers, and anyone caring for a loved one. Leaf Home Stair Lift transforms homes through high-quality accessibility solutions that improve independence by providing a variety of customizable options such as power swivel seats and power folding footrests for both straight and curved staircases for indoor and outdoor spaces. With products backed by limited lifetime warranties, flexible payment options, and hassle-free installations, the Leaf Home Stair Lift team prides itself on making home upgrades easy.

Learn more about how to maintain your independence in your home!

Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Horrible and misleading

The salesman came out from Leaf Filter .
They own a gutter business too.
Very rushed and tried to get me to pay $10,000 for a straight stairlift
Leaf doesn’t make stairlifts so I don’t know how they can sell someone else product and call it their product .
Horrible experience and way overpriced

14 August 2024
Unprompted review
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Thank you for letting us know about this, Miguel. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Rated 5 out of 5 stars

The most important the people to know is to we Anna forever we are ending when the time will come, but if you think you really need help just get action. Don’t wait till you get hurt to feel sorry

I was very impressed with this company . Long time ago, I was suffer so much when I was in coma my nerve they all mix it up. I was trying to push myself for everything to calm the step but finally, I made a decision. The last four I did three weeks ago in the bathroom I do, really need that. I open my telephone. The first thing I saw it was a telephone and this this company said this is my time I had to recommended this to anybody they help you to find the best step for you that explained to you so you understand everything and I was very impressed. I think the company to be in my life , thank you again .
Happy to have it.

29 August 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Leaf Home Safety Solutions is dedicated to enhancing the safety of your home and providing an exceptional customer experience. Thank you for your recommendation.

Rated 5 out of 5 stars

Installer was so knowledgeable of…

Installer was so knowledgeable of installation. Was very kind & respectful of my husbands needs. The lift has made life so much easier.
Thank you

26 August 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!

Rated 5 out of 5 stars

everything was great

your salesman was very helpful and answered all of our questions . your installer did a very good job of installing and clean up

26 August 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!

Rated 5 out of 5 stars

Great Service☺️

Our installer was so pleasant and explained everything to us about the operation of the stairlift. He was efficient and cleaned up extremely well after the job was done. Would definitely recommend this company to anyone in need of a stairlift.

20 August 2024
Rated 4 out of 5 stars

Rough start but install was good.

A bit rough getting to a manager about scheduling. When finally get scheduled, the installer wasn’t prepared to install an outlet per contract. Had to wait another day or two for a different installer who was able to do the electric outlet. He did a very nice professional job with the electrical outlet. The stair glide was installed and tested. We we shown how to operate it. Overall pleased with this install. So far it operates just fine.

3 August 2024
Rated 4 out of 5 stars

Well-made product at a good price

Leaf Home Safety was the only company to offer a stair lift system that would work on our steep stairs. It is a well-made product at a good price. The installation only took about 1-hour. The system is easy to operate and care for with no oil or grease required. Plus, it has a life-time warranty.

11 August 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Time to sit back, relax, and prepare to enjoy your home to the fullest with Leaf Home Safety Solutions! We appreciate you sharing your experience.

Rated 1 out of 5 stars

Been trying for almost 3 weeks to get…extremely frustrated with poor service

Been trying for almost 3 weeks to get somebody to come out and repair stairlift. Keep being told someone will call by end of day. No one calls! Stair lift is unusable, stops 4 feet from top, foot rest hits stairs and stops chair from moving, binds. Can’t rotate chair without hitting wall!

16 August 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail. If you prefer, you can email us at support@leafhomesafetysolutions.com.

Rated 2 out of 5 stars
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Your experience is an uncommon instance, and we’ll do better in the future. We invite you to contact 866-320-5477 or email support@leafhomesafetysolutions.com to review in more detail.

Rated 5 out of 5 stars

Fast installation very friendly…

Fast installation very friendly personnel

12 August 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!

Rated 5 out of 5 stars

Smooth transaction from buying to…

Smooth transaction from buying to installation

2 August 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!

Rated 1 out of 5 stars

lift not working properly for the first…

lift not working properly for the first day.I cal installer,service department and complain,and no body called me back

13 July 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Thank you for bringing this to our attention, Michail. It looks like our support team is currently working on a resolution for you. We appreciate your continued patience and cooperation. If new details arise, please email us at support@leafhomesafetysolutions.com

Rated 4 out of 5 stars

It was very fast from speaking to the…

It was very fast from speaking to the sails rep to the install only took 3 days.

12 July 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Time to sit back, relax, and prepare to enjoy your home to the fullest with Leaf Home Safety Solutions! We appreciate you sharing your experience.

Rated 5 out of 5 stars

Shawn was fantastic in his install

Shawn was fantastic in his install. Showed us all the ins and out. System install was very impressive .

15 July 2024
Unprompted review
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

Happy to hear our Leaf Home Safety Solutions team was able to provide you with peace of mind. Thank you for your 5-star review!

Rated 4 out of 5 stars

The salesman

The salesman, Steve has been very helpful and informative. The installation crew was great

7 July 2024
Rated 1 out of 5 stars

I would not recommend this company. Stay away from this company.…

I would not recommend this company under any circumstances. The quote was $8,700.00 higher than 2 other quotes I received. At the time of the quote I gave them a $1,000 deposit. The next day I called to place a hold on the project an requested a hold on the $1,000.00 deposit. Two days the check was cashed. I have canceled the project by mail and by phone and requested my refund. I still have not received my deposit for 2 weeks. This much higher quote did not include the highest quality product made by Bruno. A much higher quality and much lower price was quoted by Lifeway Mobility. If you are concerned about both quality and price DO NOT CHOOSE Leaf Home Safety Solutions.

13 June 2024
Unprompted review
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail. If you prefer, you can email us at support@leafhomesafetysolutions.com.

Rated 3 out of 5 stars

Honest sales people

You need to make your salespeople to be honest. I know he was lying to me about his sales pitch but in the end I hope I got a good deal but I will not recommend the company because of the salesman. I haven't had the need to use the chairlift yet but I hope I will enjoy it when I do. The man that installed it I liked very much. He was polite, informative and made my son and me know how to use the chairlift. I would recommend him but not the salesman.

24 June 2024
Leaf Home Stair Lift logo

Reply from Leaf Home Stair Lift

We have shared your feedback with our team, so we can learn from your experience. If there is any additional information you would like to share, please contact us at support@leafhomesafetysolutions.com

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