Leaf Home Water Solutions Reviews 

Installation has been a bumpy road. first the RO tank leaked and damaged my cabinet floor. Have yet to receive money for the fix. Still no water to my fridge ice maker after several attempts to make it work.. Overall i expected better.

If I could leave 0 stars I would. I was sold on a "whole home water filtration system". The product was presented to me to both soften my water and clean my water of nasty chemicals. The salesperson first told me the system would cost me over $9,000. After explaining to him that there were comparable systems online for a fraction of the price, he called his supervisor and they offered me a one-time deal at $4,785, nearly half the price. Although it was more than I wanted to spend, the system sounded like it would do everything I wanted. That was not the case. They promised a post-installation water test. Getting them to do this took months, not to mention, hours on the phone. They told me on multiple occasions that I needed to pay them $200+ to do this. Finally, it got done. The technician who came out to test the water was nice. However, he couldn't believe the results of my water. He mentioned that the only way he'd recommend drinking water from my house was to get a reverse-osmosis system installed. A few months later, the drain hose failed and flooded my downstairs on 2 separate occasions. Again, getting them to fix the hose was like pulling teeth. They were unresponsive and hard to work with. The flooding damaged my downstairs walls, trim, flooring, furniture and more. A lot of which I had to throw out. I replaced the walls and trim myself. Being that I did not have any receipts for the work that I did myself, they denied any sort of refund. I requested they install an RO system free of charge to right their wrongs. They instead offered me the RO system at a "discounted" price of $950. Since I have sent them a demand letter, they gave me a better offer of $500. I rejected their offer. I am now getting approached by a few different insurance carriers to come review the damage and open a claim. It is all a headache. They are unwilling to right their wrongs. They have now forced my hand to submit a complaint to the AG and eventually the small claims court.

I would strongly recommend pursuing a different supplier if you are in the market for anything involving your home water. This company is dishonest, unresponsive and a pain to work with.

The installer "Serafin" greeted me with a smile. He started and finished the job in a timely manner. He answered all my questions about the valve cutoffs. He labeled the valves to make it easy to understand. He cleaned up everything before leaving. It was a neat and professional job.

Good product, incompetent employees. We have had our system for 3 +years. The first year of service we discovered the product was hooked backwards for the entire first year, so dangerous. The first yeartech discovered and corrected the problem, but dropped the unit on our tile floor and broke a tile. The second year another tech came and pulled the unit from the wall and left giant holes in the drywall and it had to be moved over and more holes drilled. We’ve asked to buy parts to have our professional water/plumber service it but were told no and dismissed. So we shall see how it goes this year.

So since I can’t respond to the owners comment, I will say that we have reached out as stated in my original comment. Nothing was done, and they were rude and offer no help at all, customer service is horrible.

If there is negative star I would give this company minus 5 star. Very poor post installation support. They promised to check the system after installation but no one came and when I called they want service charge.

Don't do it!!! We have had this in our house hold for a year. My only word of advice. We have this in our household and it has been nothing but problems. The water is now salty and not drinkable. We have an osmosis water system and can't even drink the water. Our sink is stained with white spots and so are my bottles items in my shower. They come out and adjust the water system, each technician says something different. I REPEAT DO NOT BUY!

I am disappointed with the installation of my water filtration system, specifically the drain line setup. After noticing that the drain tube was routed outside my garage and discharges onto my driveway and lawn, I contacted the salesperson who sold me the system. He transferred me to the installation manager, Jeff.

I explained my concerns to Jeff and informed him that I was not satisfied with the drain line draining outside onto my property. He stated that this installation was considered normal and that nothing could be done because I had already signed the completion paperwork.

I then contacted customer service and explained the same situation. I was informed that there would be a $125 service charge for a technician to return, even though the issue was identified only 2–3 days after the installation.

My concerns are that the open drain tube may allow insects to enter the line and potentially reach the system. Additionally, during colder weather, outside air could travel through the drain line and into the equipment. As a first-time owner of this type of water treatment system, I trusted that the installation would be completed properly. I left for work expecting a professional installation and returned to find a drain line routed in a manner that I believe is unacceptable.

At no point during the sales process was it explained that the drain line would be discharged onto my driveway or lawn rather than being connected to an appropriate drain or sewer connection. Considering the significant investment made in this system, this installation does not reflect the quality or professionalism I expected. and someone put in there thank you for your kind words we before this review came out

The water filter was outrageously overpriced, and the complete inability to obtain service makes this company one I strongly urge everyone to avoid.

For the past two weeks, I have been trying—without success—to schedule my required annual service appointment with Leaf Home Water Solutions. The experience has been infuriating and absolutely unacceptable. My water filtration system has been displaying a constant warning that the water may not be safe, along with a nonstop beeping alarm that cannot be silenced until service is completed. This is a system I paid a significant amount of money for, and yet I cannot get the company to perform even the most basic maintenance.

I have called customer service every single day for two weeks. Most calls go unanswered after long hold times. When I select the callback option, I often receive no callback at all. On the rare occasions someone does call me back, I am told a manager or scheduling representative will follow up. No one ever does. I have emailed multiple times and have never received a response. There is no online scheduling option, leaving customers entirely dependent on a phone system that clearly does not work.

I have now wasted countless hours trying to schedule a simple maintenance appointment while enduring a nonstop alarm from a system that is supposed to protect my water quality. The lack of communication, responsibility, and basic customer support from Leaf Home Water Solutions is beyond disappointing—it is negligent.

Based on my experience, I strongly discourage anyone from using this company. Their customer service is dysfunctional, their communication is nonexistent, and their follow‑through is completely unreliable. I would not trust them with something as important as water safety.

This is a very expensive system. I don't mind paying for quality. But this system and the service after install is HORRIBLE. We have had nothing but problems with this system since install. And reaching anyone for service is nearly impossible. You will stay on hold for 30 minutes or more to try to reach service. Then they make an appointment and never show. I would NOT recommend this company or system.

The installer, Patrick, was great. Told me when he would arrive and was punctual. He discussed what he was going to do and was thorough in his work. Very nice installation, neat and easy to follow instructions. I had an issue with the drainage pit that was needed, and the company is in the process of making it right.

If there is a minus review marks then it would have been great to this Leaf home water solutions kind of business scammers. I have been calling them since 10days for my Annual Maintenance, none are responding. They just put me on a hold for more than 1/2hour and just sat that their team will be calling back in 24 hours but till date I have never received a return call. First thing they have sent an irresponsible employee to setup the water system who dint do the setup properly due to which my entire underneath the sink was flooded and spoiled. After a year they came back and said that they are going to pay only 4800 where as to remove the granite itself will cost me more labour. I even left it to God that these people are liars and have looters. Now for my annual filter replacement they are not even responding. I have paid them for all at once. I think they are used to scam people like us. Really do not get LEAF HOME WATER SOLUTIONS installed they are the worst.

Pricing was competitive and the service technician (Bret) was excellent! Bret communicated before arriving, explained what he was going to do, gave updates along the way, very professional and went out of his way to do the installation so we had no problems. He was one of the best technicians I’ve ever encountered!

Had whole house water softener system installed in my home for $3600 on 6/10/25. Attempts to set up my free service call have been to no avail. My first call to schedule, service to check the system was on 6/5/26. My contract CLEARLY states all service calls AFTER 1 year will be subject to service a charge.

I would not recommend Leaf Home. We had them do a water test and they gave us a quote. 20% off if we signed today. Signed a letter then locked in the price, no increase in cost no matter what. They came to install, 3 hours late. After they had the system through the cabinets from the regrigerator (40 minutes into the 60 minute estimated project) they tell us it will be an extra $300 for electrical. Call the sales rep, no response. Work is completed and the extra is now $450. Call the company-they will split the difference and refund $200. It has been almost 2 months and 3 calls. Still no $200. Stay away from this company. They are not trustworthy

Randy Marasco did a good job explaining how the system would work .The demonstration he provided was both interesting and eye opening!!So far everything has been working well and we are enjoying great tasting water!!

First off, the water filter was extremely expensive and it is impossible to schedule service. I would not recommend this company to anyone.

I have been trying for the past two weeks to schedule my annual service appointment with Leaf Home Water Solutions, and the experience has been extremely frustrating.

My water filtration system is continuously displaying a warning message stating that I need to schedule an annual checkup because the water may not be safe. The unit also emits a loud, constant beeping sound that cannot be disabled until service is completed.

During these two weeks, I have called customer service every day. Most of the time I am placed on hold for long periods and no one answers. When I use the automated callback option, I often never receive a callback. On the occasions when someone does call me back, I am told that a manager or scheduling representative will contact me to arrange my annual checkup. Unfortunately, nobody ever follows through.

I have also emailed customer service multiple times and have never received a response. There is no option to schedule service online, which leaves customers dependent on a phone system that does not seem capable of scheduling appointments.

A representative told me that a manager would call me back, but after several days I received no call. When I contacted the company again, I was told a manager was not available and they "are not permitted to provide the manager's name, email address, or phone number".

At this point, I have spent countless hours trying to get a simple maintenance appointment scheduled while listening to a constant warning alarm from a system I paid good money for. The lack of communication, accountability, and customer support has been incredibly disappointing.

I hope Leaf Home Water Solutions improves its customer service and scheduling process, because my experience has been unacceptable.

Our sales person, Rodger, and our installer, Patrick, were both wonderful! They knew their stuff! Patrick installed our under-sink system in less than 2 hours and was totally efficient, friendly and knowledgable about our new filter. Thank you, to Rodger, Patrick and the Leaf company!!!!

They were straight forward, answered all questions and got in install within a couple of days.very pleased with the process.

Very happy with our experience with Leaf Home Water Solutions. Dustin did a great job with the installation he was professional, knowledgeable, and left everything clean when he finished. The system looks great, and we’ve already noticed an improvement in our water quality. Highly recommend!

The Leaf water system is very nice. They came out the very next day to install it. But now it is a year later and the water softener needs service because the water smells like rust and the system is suggesting a service. Have tried for over a week now to get someone to come out and fix it, but they have not returned my calls. They were quick to sell the unit, but the service is very lacking.